Company Description Gokulam Grand Kozhikode is a 5* Classified hotel located in the heart of the city Role Description The Guest Relations Agent will be responsible for ensuring an exceptional guest experience by providing warm welcome and genuine care. The role includes assisting guests with special requests, resolving concerns professionally, and coordinating with different departments to fulfill guest needs promptly. Also will be resposible for Online Reputation Management Qualifications Strong Communication and Guest Relations skills Proficiency in Customer Service and Customer Satisfaction practices Experience with Receptionist Duties and front desk operations Excellent interpersonal skills and a professional demeanor Ability to handle challenging situations with problem-solving capabilities Basic computer and reservation software proficiency is a plus Prior hospitality industry experience is mandatory
Company Description Gokulam Grand Kozhikode is a 5* Classified hotel located in the heart of the city Role Description The Guest Relations Agent will be responsible for ensuring an exceptional guest experience by providing warm welcome and genuine care. The role includes assisting guests with special requests, resolving concerns professionally, and coordinating with different departments to fulfill guest needs promptly. Also will be resposible for Online Reputation Management Qualifications Strong Communication and Guest Relations skills Proficiency in Customer Service and Customer Satisfaction practices Experience with Receptionist Duties and front desk operations Excellent interpersonal skills and a professional demeanor Ability to handle challenging situations with problem-solving capabilities Basic computer and reservation software proficiency is a plus Prior hospitality industry experience is mandatory
Company Description Gokulam Grand Kozhikode is a luxurious destination known for its grand poolside ambiance, vibrant rooftop experiences, and exquisite banquet facilities. It offers a fusion of opulence and hospitality in the city, making it a prime venue for celebrations and memorable stays. Situated in Kerala, India, Gokulam Grand Kozhikode prioritizes exceptional guest experiences and unparalleled service in a beautifully curated setting. Role Description This is a full-time, on-site role for a Front Office Manager in Kerala, India. The Front Office Manager will oversee daily operations of the front desk, ensuring guests receive exceptional service, manage staff schedules, handle guest inquiries, and coordinate with various departments to maintain smooth operations. The role involves maintaining quality standards, reviewing performance, and implementing improvements to enhance guest satisfaction and operational efficiency. Qualifications Proficiency in customer service and guest relations to create a welcoming and professional environment. Strong leadership, team management, and scheduling skills to manage front office staff effectively. Excellent communication, problem-solving, and conflict resolution skills. Experience in using front office management software and tools is preferred. Attention to detail and the ability to handle multiple tasks in a fast-paced environment. Prior experience in hospitality or hotel management is a plus. Degree or diploma in Hospitality Management, Business Administration, or a related field is desirable.
Company Description Gokulam Grand Kozhikode is a luxurious destination known for its grand poolside ambiance, vibrant rooftop experiences, and exquisite banquet facilities. It offers a fusion of opulence and hospitality in the city, making it a prime venue for celebrations and memorable stays. Situated in Kerala, India, Gokulam Grand Kozhikode prioritizes exceptional guest experiences and unparalleled service in a beautifully curated setting. Role Description This is a full-time, on-site role for a Front Office Manager in Kerala, India. The Front Office Manager will oversee daily operations of the front desk, ensuring guests receive exceptional service, manage staff schedules, handle guest inquiries, and coordinate with various departments to maintain smooth operations. The role involves maintaining quality standards, reviewing performance, and implementing improvements to enhance guest satisfaction and operational efficiency. Qualifications Proficiency in customer service and guest relations to create a welcoming and professional environment. Strong leadership, team management, and scheduling skills to manage front office staff effectively. Excellent communication, problem-solving, and conflict resolution skills. Experience in using front office management software and tools is preferred. Attention to detail and the ability to handle multiple tasks in a fast-paced environment. Prior experience in hospitality or hotel management is a plus. Degree or diploma in Hospitality Management, Business Administration, or a related field is desirable.
We are seeking a dynamic and experienced Bar Manager to lead our bar operations with flair, precision, and passion. The ideal candidate will be a skilled mixologist, a natural leader, and a hospitality enthusiast who can create memorable guest experiences while driving profitability and team performance. Qualifications & Skills Proven experience as a Bar Manager or Senior Bartender in a high-volume setting. Strong knowledge of spirits, cocktails, wines, and bar trends. Excellent leadership, communication, and interpersonal skills. Ability to multitask, stay organized, and thrive under pressure. Familiarity with POS systems and inventory software. Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Food provided Paid sick time Provident Fund Work Location: In person