Job
Description
As a member of our team, you will play a crucial role in the development and implementation of business strategies for the hotel that align with Radisson's overall mission, vision, and values. Your responsibilities will include: - Developing and implementing strategies for front office, bell stand, parking, concierges, etc. to support the achievement of the hotel's goals. - Monitoring the status regularly and adjusting strategies as appropriate. - Managing the operation of the front office and related areas, creating a great first impression for our guests. - Implementing processes and procedures for assigned departments that support service and financial goals. - Participating in the preparation of the annual budget, monitoring its achievement, and taking corrective steps when necessary. - Analyzing business forecasts to maximize productivity by adjusting schedules accordingly. - Ensuring the front desk handles billing and cash in accordance with hotel standards. - Planning and coordinating hotel housing activities in collaboration with Sales, Catering, Housekeeping, and other departments. - Developing and implementing strategies and practices to support employee engagement, including recruiting and selecting qualified candidates. In addition to these responsibilities, you will be expected to provide 100% guest satisfaction by delivering the "Yes I Can!" experience through genuine hospitality and exceeding guest expectations. This includes personal attention, taking responsibility, using teamwork, and resolving guest problems effectively. You will also work to maintain a favourable working relationship with all other hotel employees and project a positive image of the hotel to the public. Your dedication to adhering to hotel policies and procedures, keeping the Director of Rooms informed of any significant matters, and working with the Human Resources Department to ensure HR initiatives are implemented proactively will be essential in achieving the overall objectives of this position. Thank you for your interest in joining our team. As a member of our team, you will play a crucial role in the development and implementation of business strategies for the hotel that align with Radisson's overall mission, vision, and values. Your responsibilities will include: - Developing and implementing strategies for front office, bell stand, parking, concierges, etc. to support the achievement of the hotel's goals. - Monitoring the status regularly and adjusting strategies as appropriate. - Managing the operation of the front office and related areas, creating a great first impression for our guests. - Implementing processes and procedures for assigned departments that support service and financial goals. - Participating in the preparation of the annual budget, monitoring its achievement, and taking corrective steps when necessary. - Analyzing business forecasts to maximize productivity by adjusting schedules accordingly. - Ensuring the front desk handles billing and cash in accordance with hotel standards. - Planning and coordinating hotel housing activities in collaboration with Sales, Catering, Housekeeping, and other departments. - Developing and implementing strategies and practices to support employee engagement, including recruiting and selecting qualified candidates. In addition to these responsibilities, you will be expected to provide 100% guest satisfaction by delivering the "Yes I Can!" experience through genuine hospitality and exceeding guest expectations. This includes personal attention, taking responsibility, using teamwork, and resolving guest problems effectively. You will also work to maintain a favourable working relationship with all other hotel employees and project a positive image of the hotel to the public. Your dedication to adhering to hotel policies and procedures, keeping the Director of Rooms informed of any significant matters, and working with the Human Resources Department to ensure HR initiatives are implemented proactively will be essential in achieving the overall objectives of this position. Thank you for your interest in joining our team.
