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0 - 5 years
3 - 4 Lacs
Shillong, Guwahati, Silchar
Work from Office
Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Sofia - 7628850206
Posted 2 months ago
3 - 7 years
2 - 6 Lacs
Shillong
Work from Office
The Branch Manager role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.
Posted 2 months ago
2 - 6 years
3 - 7 Lacs
Shillong
Work from Office
The Business Development Manager role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.
Posted 2 months ago
3 - 7 years
3 - 6 Lacs
Shillong
Work from Office
The Deputy Branch Manager role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.
Posted 2 months ago
0 - 5 years
2 - 4 Lacs
Dispur, Shillong, Guwahati
Work from Office
Hiring For customer support executive (Chat Process)-Ahmedabad Salary:23k to 40K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or whatsapp CV : 6357157171 /6357157176 Note:Apply if you are ready to relocate in Ahmedabad Required Candidate profile Only work from office Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English
Posted 2 months ago
1 - 3 years
3 - 5 Lacs
Shillong
Work from Office
Tata AIA Life Insurance Company Ltd. is looking for Relationship Manager - Virtual Bancassurance HDFC to join our dynamic team and embark on a rewarding career journey. Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.
Posted 2 months ago
2 - 5 years
1 - 3 Lacs
Shillong, Chennai, Delhi NCR
Work from Office
Job Title: Direct Channel Sales Representative Job Summary: We are seeking a highly motivated and results-driven sales professional to join our team at HDFC Life. The ideal candidate will have a minimum of 0.6 year of sales experience, a proven track record of achieving sales targets, and excellent communication skills. Key Responsibilities: Manage front line sales of Retirement and Pension solutions to corporate, retail and individual retirees. Develop and maintain partnerships and alliances to drive sales. Provide financial consulting services to clients. Manage stakeholders and build strong relationships. Sell Retirement and Pension solutions to corporate, retail and individual clients Develop and implement sales strategies to achieve business objectives. Analyse market trends and competitor activity. Collaborate with cross-functional teams to drive business growth. Identify and capitalize on new business opportunities. Meet and exceed sales targets. Develop and maintain knowledge of Retirement and Pension products and services. Desired Skills and Experience: 1. Minimum 0.6 year of sales experience in the insurance industry or a related field (BFSI) 2. Proven sales track record, with a consistent achievement of sales targets. 3. Excellent communication and interpersonal skills 4. Strong product knowledge and understanding of insurance products and concepts. 5. Ability to work in a fast-paced environment and adapt to changing circumstances. Education: 1. Graduation in any discipline from a recognized university. What We Offer: 1. Competitive salary* and incentives. 2. Opportunities for career growth and development. 3. Comprehensive training programs* to enhance sales skills and product knowledge. 4. Recognition and rewards* for outstanding performance. If you are a motivated and results-driven sales professional looking for a challenging and rewarding role, please apply with your resume and a cover letter. Drop your CV at tiwarianubhav574@hdfclife.com OR Whatsapp at 7388625874
Posted 2 months ago
0 - 5 years
3 - 4 Lacs
Shillong, Guwahati, Dimapur
Work from Office
Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800
Posted 2 months ago
0 - 5 years
1 - 2 Lacs
Shillong
Remote
Position : Trainee Reviewer Experience- 0- 5 years Job Types: Full time Work Location:- Looking for candidates from North East Region . We have been retained by a leading organization to recruit candidates. We are looking out for candidates to place as Trainee Reviewer. Responsibilities:- The Trainee Reviewer will be responsible for reviewing and correcting financial content / information of global best companies. Required Skills and Abilities:- Excellent command of the English language. Ability to comprehend foreign accent will be a plus. Good Keyboarding skills. Willing to work in US Shifts Other Details:- Candidate should have their own internet connectivity with Laptop/PC and head phone as MUST.
Posted 2 months ago
3 - 6 years
6 - 10 Lacs
Shillong
Work from Office
To understand and practice the Spirits of The/Nudge Institute and MSRLS Ensure all project activities are implemented on time with the utmost quality as per the approved Project Implementation Plan (PIP)/ Standard Operating Procedure (SoP)/ Package of Practice (PoP)/ Community Operational Manual (COM) in the respective districts Coordinate with DMMU and BMMU to ensure smooth implementation of the project Coordinate and facilitate in organising capacity building training of project team and community Coordinate and lead in organising any project-related event at the regional and district Coordinate and support in any field visits of dignitaries and officials Ensure timely planning and implementation of project activities Ensure proper documentation and reporting related to the project to respective offices Facilitate the timely collection/ entry, processing and reporting of data Support and practice monitoring & evaluation of projects Good stakeholder management at the grassroots level Qualifications: Candidate must be a post-graduate, preferably in relevant streams like rural development, rural management, agriculture, forestry, social work, anthropology, etc Candidate must have 3-6 years of relevant experience in the development sector/ rural development projects/ poverty eradication projects/ livelihood promotion projects/ tribal development projects Candidates with work experience working in district-level positions in National Rural Livelihood Mission/ State Rural Livelihood Missions in Institution Building, Capacity Building, Social Inclusion, Social Development, and Livelihood Promotion will be preferred The candidate must have her/his own two-wheeler with a valid driving license, as it is a field job Candidates with knowledge of the local languages of Meghalaya would be preferred
Posted 2 months ago
7 - 10 years
9 - 13 Lacs
Shillong
Work from Office
Role Name: Livelihood and Capacity Building Expert Place of Posting - Shillong, Meghalaya Engagement Type - Contractual About The/Nudge: The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and LOreal, we are contributing towards a "poverty-free India, within our lifetime". What are we solving for We are solving for households in poverty who are also financially and socially vulnerable through a targeted, multi-faceted, and sequenced model called the graduation approach, which has demonstrated that we can durably pull households out of poverty. At The/Nudge Institute, we are in the process of catalyzing the propagation of the same. Our purpose is to contribute to ending poverty in India.: Continue to implement on its own to iterate the design for impact at scale Enable more NGOs to adopt technical and capacity-building support Enable govt to adopt by providing research, design, and implementation support Continue to generate data on poverty and evidence on graduation approach to nudge governments to adopt at-scale Build technology solutions for NGOs and governments to adopt and implement at scale with quality. Key Responsibilities Work closely with the Product team of The/Nudge Institute, SRLM and other Expert agencies/ NGOs to develop livelihood specific training modules and IEC materials in the context of their respective region/ state/ project area to impart training to the resource persons, community cadres/institutions and program participants to take up livelihood activities (Livestock, Agri, Non-farm) as income-generating sources. Conduct extensive scoping of livelihood activities in local settings to finalize the Package of Practices (PoP) for the targeted geographies. Demystify technical aspects of livelihood practices and incorporate them in the SoP and PoP with the support of the Farm Non-Farm domains of SRLM. Develop a pool of master trainers within the State by adopting a well-defined process, collaboration with other local agencies/ NGOs and conduct time to time assessment. Plan and strategize: - Livelihood training calendar - Livelihood activity calendar - Design and execution of training sessions for master trainers - Periodic monitoring and quality assessment of the Package of Practices as adopted by households through regular field visits - Demonstrate agility in adapting to any changed field situation in terms of continuation of livelihood activity of the program participant/household Ensure correct data w.r.t. livelihood activities and expenses/ income is recorded by the community cadre in the program. Support the team in monitoring the livelihood activities maintenance of relevant databases at block/district/state level. Developing a detailed understanding of natural, social and market resources in proximity to project areas and plan PoP accordingly to ensure that the livelihood activities are sustainable. Extensive scoping of local markets to design robust forward linkages of products and produce generated out of PoP adopted by program participants and ensure optimal income generation Leading classroom training and field demonstrations on PoP to community cadres. Capacity Building of Community Institutions (CLF/VO) for procurement ensuring the supply of quality inputs in the field areas Strategize and liaison for convergence of resources (vaccines, preventive medicines, low-cost feed, etc.) with the government line departments and external agencies. Through regular field visits, and discussions with the community, understand and forecast the potential challenges and develop plans to address the challenges in advance. Developing case studies of existing good practices on livelihood activities carried out by local cadre / experts / institutions / successful cases from similar geographies/communities and planning their adoption as per project context Carry out any other duties and responsibilities as may be assigned by the organization from time to time. Qualifications and Skills Required Master s Degree in Veterinary Sciences/ Animal Husbandry/ Agriculture Sciences from a recognised institute. Minimum 8 years of work experience in livelihood promotion for rural areas. Experience working with SRLM or allied livelihood departments and a track record of stakeholder management and convergence will be an added advantage. Good understanding of Farm, Off Farm Non-farm livelihoods and a willingness to learn and innovate for remote geographies. Well-versed with the experience of facilitating the Package of Practices (PoPs) associated with livestock rearing (Dairy/goateryBYP) and adaptability to contextualize PoPs as per geography behavioral practices of the communities and market. Well-versed with the experience of facilitating the Package of Practices (PoPs) associated with major horticultural crops (Mango, Cashewnut, Sapota, Chikoo, Pineapple, etc.) and adaptability to contextualize PoPs as per geography behavioral practices of the communities and market. Ability to develop training modules and IEC materials Prior experience in the delivery of training to rural communities and community cadres Given the context of rural communities living in poverty, s/he must share an urgency about their development and a commitment to the delivery of a high-quality livelihood program in a time-bound manner. Proficient with MS Office, especially in MS Excel and/or Database Management and strong presentation skills. Willingness to travel extensively in the desired blocks/field areas that come under the project districts. We aspire to be an inclusive and diverse organization and encourage qualified individuals irrespective of their religion, caste, gender identity or expression, sexual orientation, ethnicity, age, or any other dimension of identity, to apply. Please visit The/Nudge Institute career page to apply online. Knowing English local language (Garo, Khasi Jaintia) is a must. Female candidates are encouraged to apply.
Posted 2 months ago
12 - 15 years
10 - 14 Lacs
Shillong
Work from Office
About The/Nudge The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and LOreal, we are contributing towards a "poverty-free India, within our lifetime". What are we solving for We are solving for households in poverty who are also financially and socially vulnerable through a targeted, multi-faceted, and sequenced model called the graduation approach, which has demonstrated that we can durably pull households out of poverty. At The/Nudge Institute, we have been piloting this program for the past 3 years and are in the process of catalyzing the propagation of the same. Our purpose is to contribute to making the most excluded individuals a contributing member to the economy: Enable govt to adopt by providing research, design, and implementation support Continue to implement on its own to iterate the design for impact at scale Enable more NGOs to adopt technical and capacity-building support Continue to generate data on poverty and evidence on graduation approach to nudge governments to adopt at-scale Build technology solutions for NGOs and governments to adopt and implement at scale with quality. Position Overview: The/Nudge is working with the Meghalaya Government Innovation Lab and Meghalaya State Rural Livelihoods Society (MSRLS), Government of Meghalaya, to help increase adoption of the graduation approach/ economic inclusion program by targeting 50,000 ultra-poor/ poorest of the poor, mainly single distress mothers through community institutions. As part of this effort, a State Project Management Unit (SPMU) is being set up at MSRLS, Shillong, to help the Government of Meghalaya to design and implement a special program called- Meghalaya Economic Inclusion Program (M-EIP). This position is for the SPMU at Shillong, MSRLS and will report to the Head of Operations. At The/Nudge Institute, you will: Provide leadership to The/Nudge s PMU efforts in the State by creating an agency-ship for The/Nudge in Meghalaya Should lead all operations and products concerning this program and cont. Work with all stakeholders, importantly with the Government, to scale up the program Work closely with all necessary Departments to ensure the timely flow of budgets for the smooth running of the operations on the ground Ensure 100% adherence to the stationary compliances, reporting, and documentation as described/ prescribed by the Government and The/Nudge Support MSRLS in the research and development of a strategy and program design to target the ultra-poor through the Graduation Approach / Economic Inclusion Program built on top of community institutions enabled by the MSRLS/DAY-NRLM Support MSRLS in planning the activities, orientation to necessary activities and its regular implementation along with proper monitoring Support MSRLS in the implementation of action research of the graduation approach through a special project based on the strategy and design developed in consultation with key stakeholders Enable convergence of various state initiatives (social security, livelihood promotion, financial inclusion, social empowerment) and programs towards the end goal of graduating women and their households living in ultra-poverty out of it. Own the implementation and outcomes of the special project Support MSRLS and the DAY-NRLM review the progress of the special project periodically in order to iterate and scale Support the mission on the use of data and technology to ensure continuous flow of data from the field Build relationships with key government stakeholders in MSRLS such that the special project is successful Build relationships with key government departments and support the successful adoption of strategies targeting the ultra-poor Cont. work for the learning and development of the team working on this project/ program The ideal candidate for the role has: About 12-15 years of experience and is a Postgraduate demonstrated a growth mindset - learning/improving constantly demonstrated success in starting and leading initiatives, working under uncertainty able to articulate the vision and securing buy-in from stakeholders excellent interpersonal skills and communication skills. Fluent in English local language strong analytical and critical thinking skills the ability to collaborate with diverse stakeholder groups in a fast-paced environment set aside personal bias to do what is right for the community experience in designing/managing multi-stakeholder development sector programs designed around (or with) SHGs, Community Institutions and MSRLS an openness to travel extensively and live in designated districts/blocks/panchayats as per the needs of the program s goals a passion for serving those in need with humility sensitivity We aspire to be an inclusive and diverse organisation and encourage qualified individuals irrespective of their religion, caste, gender identity or expression, sexual orientation, ethnicity, age, or any other dimension of identity, to apply. Place of Posting - MSRLS, Community Rural Development Department, Government of Meghalaya, Shillong
Posted 2 months ago
0 - 2 years
1 - 2 Lacs
Shillong
Work from Office
Role: Linux and Network Administrator Required Skills and Qualification Candidate must have experience in installation, configuration, maintenance and administration of Linux operating system. Should have experience in basics of Networking. Experience required on basic commands of Linux Excellent written and verbal communication skill Ability to quickly adapt and learn new technologiesRole & responsibilities Preferred candidate profile Education : B.Tech/BE CS/IT/EC, / MCA Location : Shillong Experience required : 6 months to 2 years Male candidates are preferred. Selected candidates will be working for Bharat Electronics Limited Perks and benefits Salary 2.55lac per annum Interested Candidates kindly forward your updated CV to hr@gvrtechnolabs.com or whatsapp @ 8590604770
Posted 2 months ago
0 - 2 years
0 - 2 Lacs
Shillong
Work from Office
Job Responsibilities: Urgent Hiring for a Linux Administrator with 6 months to one year experience. The candidate should have a strong understanding of Linux Based systems, troubleshooting skills, and a proactive approach to system administration. Key Responsibilities: Install, configure, and maintain Linux servers Monitor system performance and troubleshoot issues Manage user accounts, permissions, and security settings Automate tasks using shell scripting or other tools Apply software updates and patches regularly Maintain backups and disaster recovery solutions Collaborate with teams to support applications and services Required Skills: Hands-on experience with Linux (Ubuntu, CentOS, RedHat, or other distributions) Basic knowledge of shell scripting (Bash, Python, etc.) Understanding of networking, firewalls, and security principles Experience with system monitoring tools Knowledge of cloud platforms (AWS, Azure, or GCP) is a plus How to Apply: Interested candidates can send their resume to hr@gvrtechnolabs.com with the subject line "Linux Admin Application" or whatsapp in 8590604770
Posted 2 months ago
0 - 1 years
3 - 3 Lacs
Shillong, Guwahati, Dimapur
Work from Office
Job description BPO JOB FAIR for FRESHERS for AHMEDABAD Location - 800 Vacancies ( NO WORK FROM HOME) WORK FROM OFFICE ( AHMEDABAD) - 800 Vacancies ( International chat/voice/Email Process) NO TARGET Any 12 pass / Graduate Fresher candidate ( Just 2 rounds of telephonic Interview) Good English communication skills Salary - Fresher : Rs.30000 Monthly Salary ( Chat Support) AHMEDABAD Experienced : upto Rs.40000 Monthly Accommodation Assistance provided to outstation candidates Flight Fare Reimbursement of Rs.7500 for outstation candidates for Ahmedabad First 5 days free accommodation Kindly CALL/ WHATSAAPP @ 6002413305 for INTERVIEW Kindly CALL/ WHATSAAPP @ 6002413305 for INTERVIEW Kindly CALL/ WHATSAAPP @ 6002413305 for INTERVIEW Kindly CALL/ WHATSAAPP @ 6002413305 for INTERVIEW
Posted 2 months ago
0 - 3 years
0 - 2 Lacs
Shillong, Kolkata
Work from Office
Job Purpose Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs To ensure process compliance as per the set Audit and SQ guidelines Key Responsibility Areas :Activities Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit Credit Card Pin, NetBanking Password, PIN IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication further action. Accurate and complete data capture of the customer issues complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department branches for resolution and closure of the complaints. Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card account details provided by the customer Prompt hotlisting of the card as per process. Logging the reissuance request basis per customer instruction, as per defined process. Attempting to delight the customer by striking a relationship and fulfilling needs. Call back to customers in case of any unresolved queries etc. Appropriately escalating cases to the Supervisor Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. First Call Resolution 90%( for non-Complaints related calls) Achieve defined Call Quality scores. Achieve defined KAT Scores Achieve defined E-process Scores Audit & Process Compliance: Ensure adherence to process and Audit requirements. Ensure accurate and timely submission of financial transactions & requests. Ensure Error-free logging/recording of customer requests Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Ensure adherence to schedule and login times as applicable Staff needs to maintain service adherence Other Operational Activities Maintenance of records record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training Supervisors/ Quality. Shift Adherence Nil Unscheduled offs Appropriate attendance record updation Nil Exception of ID maintenance Adherence to Audit and compliance process as defined Key Skills Good Team spirit Inter personal skill Good communication skill Proactive & focused approach Banking Product & Process Knowledge Qualification & Skills Required: Graduate Banking Product & Process Knowledge Communication Experience Required: Minimum experience in years 0-1 yr, Exposure to banking preferable
Posted 2 months ago
3 - 8 years
3 - 8 Lacs
Shillong, Itanagar, Guwahati
Work from Office
Handle construction chemicals at various stages of construction/ repairs/ maintenance Handle geographical areas, institutional clients like Government and Semi Government Institutions, Corporate Clients, etc.
Posted 2 months ago
1 - 3 years
3 - 5 Lacs
Shillong
Work from Office
ANM/Nurse will be responsible for providing preventive, promotive and curative health care services through VHSND in the assigned villages. S/he will accompany the team and will be responsible for providing counselling services to the community and other field level communication, counseling and health education support to the program. S/he will ensure participation of the community. S/he will maintain records of patient registrations and provide health education using IEC materials. 2. KEY ACCOUNTABILITIES Visit along with the team in VHSND Programs. Ensure support and work in coordination with local community workers such as Anganwadi workers, ASHA workers for effective service delivery. Provide preventive, promotive and curative health care services. Conduct individual and group sessions on reproductive health, mother and child health and nutrition, communicable and non-communicable diseases, and adolescent health. Support in the management of Sub Center especially, record keeping, management of the patient flow and medicine distribution. Coordinate to refer the patients to nearest health facility for secondary level treatment and follow up. Responsible for supervision of village health workers and their capacity building. Maintain relevant reports and documents. 3. Other Indicative Requirements Educational Qualifications Bachelor s degree in nursing /ANM training or a related field with good knowledge in public health or hospitals Functional / Technical Skills and Relevant Experience & Other requirements (Behavioural, Language, Certifications etc.) Experience of working in field/clinic for 1-3 years. The candidate should be well versed with Hindi and local dialect. Community mobilization and communication skills
Posted 2 months ago
1 - 3 years
3 - 5 Lacs
Shillong
Work from Office
Pharmacist will be responsible for preparing and administering appropriate pharmaceuticals to patients. She/he achieves this by executing a physician s order. The job entails a high level of responsibility and knowledge. A pharmacist does not merely hand out prescribed medicine; he/she has the expertise and willingness to assist people and provide them with information and solutions. 1. Duties and Responsibilities: The key responsibilities of this position are as given below: Organize the pharmacy in an efficient manner to make the identification of products easier and faster; Maintain full control over delivering, stocking and labeling medicine and other products and monitor their condition to prevent expiring or deterioration; Review and execute physician s prescriptions checking their appropriateness and legality; Listen carefully to customers to interpret their needs and issues and offer information and advice; Provide assistance other medical services such as injections, blood pressure/ temperature measurements etc.; Keep records of patient history and of all activities regarding heavy medication; Comply with all applicable legal rules, regulations and procedures; Liaoning with other healthcare personnel / medical officers to supply and receive relevant information about the background and progress of patients, as well as to refer order for progress to be made. Assist the coordinator health/ medical officers during routine mobile OPD / health camps or in time of emergency. Undertake any other duties assigned time to by Coordinating Office management 2. Other Indicative Requirements Educational Qualifications D. Pharma/B. Pharma from a recognized college/university Functional / Technical Skills and Relevant Experience & Other requirements (Behavioural, Language, Certifications etc.) Experience of working in field/clinic for 1-3 years. The candidate should be well versed with Hindi and local dialect. Community mobilization and communication skills
Posted 2 months ago
0 - 5 years
3 - 4 Lacs
Shillong, Guwahati, Dimapur
Work from Office
Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Ankit - 7069538800
Posted 2 months ago
0 years
2 - 3 Lacs
Durgapur, Shillong, Bhubaneshwar
Work from Office
Seeking Service Desk Analyst for support, troubleshooting, and customer service. Good understanding & problem-solving skills required. Basic knowledge of Computing, Networking Required Call via WhatsApp to HR Recruiter 8800015882 / 9279700716 Required Candidate profile Graduation in any trade with basic communication skill English. Min 50 % passing in all academic. Apply now! (Male / Female Preferred).
Posted 2 months ago
0 - 5 years
3 - 4 Lacs
Shillong, Dimapur, Kohima
Work from Office
Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Ankita - 9395933421
Posted 2 months ago
0 - 5 years
3 - 4 Lacs
Shillong, Guwahati, Dimapur
Work from Office
Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Sofia - 7628850206
Posted 2 months ago
2 - 7 years
2 - 4 Lacs
Shillong, Tinsukia, Guwahati
Work from Office
The insurance company is looking for SR. Agency Business Manager 1. Recruit agency partners and Life advisors 2. Be the Custodian for revenue generation & achieve business targets 3. Ensure brand visibility by carrying out promotional activities
Posted 2 months ago
1 - 3 years
2 - 6 Lacs
Shillong, Aizawl, Srinagar
Work from Office
Role Summary: We are seeking a skilled and experienced NAC - L1 Engineer to join our team in Mumbai. The ideal candidate will have 1-4 years of experience in network security, with a strong background in managing and implementing Network Access Control (NAC) solutions. This role requires proficiency in working with Windows, Linux, and Unix environments, as well as experience in automating processes using scripting and configuration tools. The NAC - L1 Engineer will be responsible for maintaining service levels, troubleshooting network issues, and ensuring the security of our network infrastructure. Key Responsibilities: NAC Management: Manage and maintain NAC solutions with a focus on ForeScout NAC. Deploy and maintain access and security policies for NAC solutions. Conduct daily performance checks, periodic audits, and ensure compliance. Implement and maintain network security policies, standards, and procedures. Design and implement NAC solutions for DC/DR/Cloud and branch office environments. Investigate, isolate, and resolve NAC incidents, providing root cause analysis (RCA). Network Security Operations: Proactively utilize network monitoring tools to identify events before service degradation. Perform immediate troubleshooting for any network outages reported by users or operational personnel. Troubleshoot issues across layers 1, 2, and 3 of the OSI Model, including network, transport, session, presentation, and application layers. Manage incident, problem, service request, change, configuration, and capacity management for NAC setups. Technical Expertise: Hands-on experience in commissioning and implementing NAC solutions, integrating with management and authentication tools such as email, AD, IAM, SIEM. Experience in packet capture, analysis, and troubleshooting tools (e.g., Wireshark, Pcap). Work with SOAR tools and automate processes using scripting. Coordinate with users and various IT teams to ensure timely resolution of incidents and high-priority issues. Collaboration and Documentation: Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of NAC solutions. Create and maintain technical documentation, including as-built network diagrams, inventory control, and security documentation. Develop SOPs, run books, and update the knowledge base in ITSM tools. Collaborate with the helpdesk and other IT support teams to troubleshoot and resolve incidents. Leadership and Mentorship: Lead and mentor L1 and L2 engineers, providing guidance and support in resolving complex issues. Ensure ticket closure within SLA and follow up on escalated tickets. Prepare SLA reports for the respective technology. Required Skills and Qualifications: Experience: 1-3 years of overall experience in network security, with at least 1 years in managing NAC solutions. Hands-on experience with NAC solutions and integrating them with various management and authentication tools. Technical Skills: Proficiency in managing NAC solutions, particularly ForeScout NAC. Strong knowledge of Windows, Linux, and Unix environments. Experience in automating processes using scripting and SOAR tools. Expertise in packet capture, analysis, and troubleshooting tools (e.g., Wireshark, Pcap). Familiarity with REST API/SDK integrations with security dashboards and Infosec tools (e.g., AD, IDAM, PAM, SIEM, SOAR). Communication and Documentation: Excellent verbal and written communication skills. Ability to create and maintain detailed technical documentation. Location: Naharlagun,Shillong,Aizawl,Sagar,Srinagar,Kohima
Posted 3 months ago
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