Front Office Manager

Company Description

The Indian Hotels Company Limited (IHCL) is a globally renowned hospitality leader, blending Indian warmth with unmatched global excellence. Anchored by the iconic Taj brand, IHCL is celebrated as the World's Strongest Hotel Brand for the third consecutive year in 2024. Its diverse portfolio includes over 335 hotels across 150+ locations globally, featuring brands such as Vivanta, SeleQtions, Ginger, and Am stays & trails. Founded by Jamsetji Tata, IHCL's flagship property, The Taj Mahal Palace in Bombay, opened in 1903. IHCL is listed on the BSE and NSE, standing as a market leader in India's hospitality sector.

Role Description

This is a full-time, on-site position for a Front Office Manager located in Shillong. The Front Office Manager will oversee daily operations of the front office, ensuring smooth administrative processes, exceptional customer service, and an outstanding guest experience. Responsibilities include supervising front office staff, handling reservations, addressing guest concerns, and maintaining efficient communication between departments to achieve customer satisfaction.

Qualifications

• Proficiency in Office Administration and Front Office operations
• Strong skills in Customer Service and Customer Satisfaction management
• Excellent Communication abilities, both verbal and written
• Leadership and organizational skills to manage team performance effectively
• Experience in hospitality or related fields is preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related disciplines is an advantage
• Proficent in handling opera software
• Prefer Gender diversity