Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role: To support the Operations Manager in maximising the effectiveness and efficiency of the teams to provide a first class and quality service to customers. The incumbent would be part of the Strada team and the primary responsibility will be to ensure all related transactions within the process occur in a timely manner. The incumbent will ensure that the entire team of TL, SME, Trainee Administrators, and Senior Administrators are functioning as per their job responsibilities and deliverables. Will enact as a bridge to ensure that all requirements with the end client are fulfilled. Preparing proper actionable, deliverables in case of all processes & resources. Implementation of effective & efficient processes, system & manual to ensure cross functional & cross resources training to make the activity process dependent rather than person dependant Project Planning, Risk Management, Resource management & movement will be key objectives assigned Main Responsibilities: Strategic Providing Necessary Technical Leadership At Account level Identifying And Developing BCP And DRPs(Disaster Recovery Plan) Wherever Applicable Coordinating With Quality to Identify And Implement GB Projects If Required Identifying And Developing Appropriate Work-flow Model For Processes Creating Schedules Of Deliveries (In Case Of Projects) Developing A Project Plan (In Case Of Projects) Driving And Implementing Changes - Ensuring Process Improvements (Re-engineering)/ Change Implementation Analyzing & forecasting business trends followed by planning for the same Transitioning - Coordinating And Planning With Transition Department And Providing Support In terms of expertise & resources Co-ordinating with various departments for identifying & implementing various projects Manage all resources to achieve business objectives Client Handling, Support And Communication Defining And Understanding Operations Requirements And Aligning Processes To Fulfil The Same Handling Client Calls Daily / weekly or as needed Interacting With Client through Mails - Reporting/ Issues/ Queries Etc. Collecting data for billing purposes – production man hour etc. Co-coordinating billing activities with finance department Tracking Customer Complaints To Closure Analysis/ Reviews Reviewing And Analysing Process Metrics For All Processes In The Account Performing Risk Analysis At Proposal Stage And Plan For Mitigation Conducting Inter-Departmental Audits As Required (If certified by Quality) Reports Reviewing, sending and Presenting Senior Management Reports Ensure that the Process Instructions are properly documented & regularly updated Reviewing Process Plans, Daily Dashboards & other documents Resource Management RMG Interface - Work Force Planning, Transfers/ Promotions Signing Off Etc. - Consult With TL Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies HCM Interface -Raising Appropriate Resource Requisitions As and When Required - Consult With TL Succession Planning – Identifying & developing a second line of managers, team leaders Optimizing Shift Utilization, Allocation & Planning Controlling Attrition Identifying And Implementing Talent Engagement Activities Performance Management Setting Goals/ KRAs For The Process and For Resources Conducting Appraisals - Midterm/ Annual Mentoring Conducting One to One Meetings with the Subordinates Training & Development – Interface – Sending training nominations – consult with TL’s Sending R & R nominations to HR – Consult with TL’s Conducting Skip Level Meetings Employee Life Cycle Interviewing/ Selecting Work Force - Operations Interviews Grievance Handling / Leave Sanctioning / Completion of Resignation Formalities Responsible For Termination Of Employment Of Poor/ Defaulting Resources If As Required Production Signing Off On Deliveries (In Case Of Projects) Ensuring Issue Resolution Allocates Optimum Staff resources to complete payroll services to customers Ensures all appropriate quality processes and procedures are adhered to Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements Identifying And Managing Process Risks Ensuring Continuous improvement Of Process Metrics Through Constant Review, Analysis And Planning. Compliance Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc. Ensuring All Process SLAs Are Met Ensuring ISMS/GDPR Compliance for all processes handled Adhering to company policies, Rules & Regulations Adhering to Work Timings, Leave Schedules Key experience B.E / MBA / C.A / Post Graduate 5-7 Years Supervisory/Management experience for US Payrolls PMP / Diploma in payrolls/ Six Sigma Certification would be an added advantage PC Literacy - Word and Excel (Advanced Level) Good technical knowledge of US payroll, and US payroll systems or other transactional or analytical operations Create base line documents for referencing for future projects/resources Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .
