JIRA Admin - Mumbai

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

Immense exposure and learning

Excellent career growth

Company of highly passionate leaders and mentors

Ability to build things from scratch

Know more about MGS: -

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Job Description for JIRA & Confluence Administrator :

We are seeking a skilled Jira Administrator with 4 – 7 years of hands-on experience in administering, customizing, and managing Atlassian JIRA and Confluence environments. The ideal candidate will work closely with cross-functional teams to implement workflows, dashboards, integrations, and support the overall Agile project delivery processes.

Key Responsibilities

Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms

Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards

Develop Confluence spaces, templates, macros and knowledge management structures for teams • Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models

Manage user permissions, groups, and roles with JIRA and Confluence

Perform regular system audits, cleanup, upgrades and security patches

Integrate JIRA with third-party tools

Develop and maintain documentation on configuration, processes, and best practices

Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities.

Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards

Work with IT and Security teams to ensure compliance and data integrity 

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field

Required Skills 

4-7 years of experience in JIRA administration in enterprise environments.

Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM)

Proficient in Confluence administration and integration with JIRA

Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools

Good understanding of Agile and ITIL frameworks

Experience in user onboarding, access control and group management

Strong troubleshooting and problem-solving skills.

Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications • Atlassian Certification (ACP-610/620/1000) is a plus

Experience with Atlassian Cloud and Data Center migrations

Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello

Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support.

Ability to work independently and in a collaborative team environment

Strong organizational and documentation skills

Customer-focused and proactive in identifying and solving issues.