Job
Description
The Roles and Responsibilities for a Jewellery Sales Executive with prior industry experience: Jewellery Sales Executive - Roles and Responsibilities Overview: The Jewellery Sales Executive is a seasoned professional responsible for driving sales, building lasting customer relationships, and contributing to the overall success of the showroom. This role requires an in-depth understanding of jewellery products, market trends, and a proven track record in achieving sales targets within the jewellery industry. Core Responsibilities: Achieve Sales Targets: Consistently meet or exceed individual and team sales targets for various jewellery categories (e.g., gold, diamonds, precious stones, platinum, bridal, everyday wear). Customer Relationship Management:Cultivate and nurture strong, long-term relationships with new and existing customers. Understand customer preferences, occasions, and budget to recommend suitable jewellery pieces. Provide exceptional pre-and post-sales service, including follow-ups, handling inquiries, and ensuring customer satisfaction. Maintain a client book and actively engage in clienteling activities (e.g., birthday wishes, anniversary reminders, new collection alerts). Product Knowledge and Presentation:Demonstrate comprehensive and up-to-date knowledge of all jewellery products, including materials, craftsmanship, certifications (e.g., GIA, IGI, BIS hallmarks), pricing, and care instructions. Articulate the unique selling propositions (USPs) and value of each piece to customers. Present jewellery in an appealing and professional manner, highlighting its beauty and features. Stay informed about current market trends, competitor offerings, and industry developments. Sales Process Execution:Expertly guide customers through the sales process, from initial greeting to closing the sale. Handle objections effectively and professionally, providing accurate and reassuring information. Process sales transactions accurately using the POS system, ensuring correct billing and payment procedures. Coordinate with the inventory team to ensure product availability and manage stock levels on the display. Showroom Operations & Merchandising:Ensure the showroom is clean, organized, and visually appealing at all times. Assist in merchandising and display arrangements to highlight new collections and best-selling items. Adhere to all security protocols and procedures for handling high-value merchandise. Participate in inventory counts and reconciliation as required. Market Intelligence & Feedback:Gather customer feedback on product preferences, pricing, and service to provide valuable insights to management for product development and marketing strategies. Monitor competitor activities and report on market trends. Team Collaboration & Professional Development:Collaborate effectively with team members, including other sales executives, store managers, and back-office staff. Mentor and support junior sales staff, sharing best practices and product knowledge. Actively participate in training sessions and workshops to enhance sales skills and product knowledge. Maintain a professional appearance and demeanor at all times. Required Skills and Qualifications: Proven Sales Experience: Minimum of [X] years of successful sales experience specifically within the jewellery retail industry. (Specify years, e.g., 2-3 years, 5+ years) Strong Product Knowledge: In-depth understanding of precious metals, gemstones, diamonds (4Cs), and jewellery manufacturing processes. Certifications (e.g., GIA, IGI) are a significant plus. Exceptional Communication & Interpersonal Skills: Excellent verbal communication, active listening, and the ability to build rapport with diverse customers. Customer Service Excellence: A genuine passion for providing outstanding customer service and creating memorable shopping experiences. Sales Acumen: Proven ability to identify customer needs, close sales, and achieve targets. Negotiation Skills: Ability to negotiate effectively while maintaining customer satisfaction and company profitability. Professionalism & Integrity: High level of integrity, trustworthiness, and ethical conduct. Attention to Detail: Meticulous attention to detail in handling transactions, product information, and customer data. Computer Proficiency: Familiarity with POS systems and basic office software. Flexibility: Ability to work retail hours, including weekends and holidays. Language Proficiency: Fluency in [Local Language(s)] and English is often required. Desirable (but not essential) Qualifications: Existing client base from previous jewellery sales roles. Experience with luxury goods sales. Knowledge of specific design styles or cultural jewellery traditions relevant to the market.
