Job Title: Receptionist cum HR and Admin Assistant Reports To: Showroom Manager / Operations Manager Job Summary: The Receptionist cum HR and Admin Assistant plays a dual role, serving as the first point of contact for clients and visitors, ensuring a welcoming and professional showroom environment. This position also provides crucial administrative and human resources support, contributing to the efficient operation of the showroom and the well-being of its employees. Key Responsibilities: I. Reception and Client Services: Greeting and Welcoming: Warmly greet and welcome all clients and visitors to the showroom, ensuring a positive first impression. Client Assistance: Direct clients to the appropriate sales associate or department, answer general inquiries about products and services, and provide information about promotions or events. Call Management: Answer and direct incoming phone calls promptly and professionally, taking messages accurately when necessary. Showroom Presentation: Maintain a tidy and organized reception area, ensuring a professional and inviting atmosphere. Appointment Scheduling: Schedule and manage appointments for clients with sales associates or management as required. Client Comfort: Offer refreshments to waiting clients and ensure their comfort during their visit. Security Protocol: Monitor visitor access and maintain visitor logs in accordance with showroom security policies. II. Human Resources Support: Recruitment Support: Assist with the recruitment process, including posting job openings, screening resumes, scheduling interviews, and coordinating new hire paperwork. On-boarding: Facilitate the on-boarding process for new employees, including preparing welcome kits, arranging introductions, and assisting with initial HR documentation. Employee Records Management: Maintain accurate and confidential employee records (physical and digital), ensuring compliance with company policies and legal requirements. Leave Management: Assist with tracking employee leave (sick leave, annual leave, etc.) and maintaining leave records. HR Communication: Disseminate HR-related information to employees, such as policy updates, benefits information, and internal communications. Employee Relations (Basic): Act as an initial point of contact for basic employee inquiries, directing more complex issues to the Showroom Manager or HR Department (if applicable). Training Coordination: Assist in coordinating internal training sessions or workshops for employees. III. Administrative Support: Correspondence Management: Handle incoming and outgoing mail, couriers, and general correspondence. Office Supplies Management: Monitor and maintain inventory of office and showroom supplies, placing orders as needed. Document Preparation: Assist in preparing various documents, reports, presentations, and correspondence. Filing and Record Keeping: Establish and maintain efficient filing systems for administrative documents. Meeting Coordination: Schedule and organize internal meetings, prepare meeting rooms, and assist with minutes taking if required. Vendor Coordination: Liaise with vendors for showroom maintenance, cleaning, and other administrative services. Basic Accounting Support: Assist with basic invoicing, expense tracking, or petty cash management as directed. Data Entry: Perform accurate and timely data entry for various administrative and operational tasks. General Administrative Tasks: Provide general administrative support to the Showroom Manager and other team members as needed. Qualifications: Proven experience in a reception, administrative, or HR assistant role, preferably within a retail or luxury environment. Excellent communication and interpersonal skills, with a professional and friendly demeanor. Strong organizational and multitasking abilities with keen attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to maintain confidentiality of sensitive information. Familiarity with basic HR functions and best practices is a plus. A positive attitude and a proactive approach to problem-solving. Knowledge of the jewellery industry is an advantage.

The Roles and Responsibilities for a Jewellery Sales Executive with prior industry experience: Jewellery Sales Executive - Roles and Responsibilities Overview: The Jewellery Sales Executive is a seasoned professional responsible for driving sales, building lasting customer relationships, and contributing to the overall success of the showroom. This role requires an in-depth understanding of jewellery products, market trends, and a proven track record in achieving sales targets within the jewellery industry. Core Responsibilities: Achieve Sales Targets: Consistently meet or exceed individual and team sales targets for various jewellery categories (e.g., gold, diamonds, precious stones, platinum, bridal, everyday wear). Customer Relationship Management:Cultivate and nurture strong, long-term relationships with new and existing customers. Understand customer preferences, occasions, and budget to recommend suitable jewellery pieces. Provide exceptional pre-and post-sales service, including follow-ups, handling inquiries, and ensuring customer satisfaction. Maintain a client book and actively engage in clienteling activities (e.g., birthday wishes, anniversary reminders, new collection alerts). Product Knowledge and Presentation:Demonstrate comprehensive and up-to-date knowledge of all jewellery products, including materials, craftsmanship, certifications (e.g., GIA, IGI, BIS hallmarks), pricing, and care instructions. Articulate the unique selling propositions (USPs) and value of each piece to customers. Present jewellery in an appealing and professional manner, highlighting its beauty and features. Stay informed about current market trends, competitor offerings, and industry developments. Sales Process Execution:Expertly guide customers through the sales process, from initial greeting to closing the sale. Handle objections effectively and professionally, providing accurate and reassuring information. Process sales transactions accurately using the POS system, ensuring correct billing and payment procedures. Coordinate with the inventory team to ensure product availability and manage stock levels on the display. Showroom Operations & Merchandising:Ensure the showroom is clean, organized, and visually appealing at all times. Assist in merchandising and display arrangements to highlight new collections and best-selling items. Adhere to all security protocols and procedures for handling high-value merchandise. Participate in inventory counts and reconciliation as required. Market Intelligence & Feedback:Gather customer feedback on product preferences, pricing, and service to provide valuable insights to management for product development and marketing strategies. Monitor competitor activities and report on market trends. Team Collaboration & Professional Development:Collaborate effectively with team members, including other sales executives, store managers, and back-office staff. Mentor and support junior sales staff, sharing best practices and product knowledge. Actively participate in training sessions and workshops to enhance sales skills and product knowledge. Maintain a professional appearance and demeanor at all times. Required Skills and Qualifications: Proven Sales Experience: Minimum of [X] years of successful sales experience specifically within the jewellery retail industry. (Specify years, e.g., 2-3 years, 5+ years) Strong Product Knowledge: In-depth understanding of precious metals, gemstones, diamonds (4Cs), and jewellery manufacturing processes. Certifications (e.g., GIA, IGI) are a significant plus. Exceptional Communication & Interpersonal Skills: Excellent verbal communication, active listening, and the ability to build rapport with diverse customers. Customer Service Excellence: A genuine passion for providing outstanding customer service and creating memorable shopping experiences. Sales Acumen: Proven ability to identify customer needs, close sales, and achieve targets. Negotiation Skills: Ability to negotiate effectively while maintaining customer satisfaction and company profitability. Professionalism & Integrity: High level of integrity, trustworthiness, and ethical conduct. Attention to Detail: Meticulous attention to detail in handling transactions, product information, and customer data. Computer Proficiency: Familiarity with POS systems and basic office software. Flexibility: Ability to work retail hours, including weekends and holidays. Language Proficiency: Fluency in [Local Language(s)] and English is often required. Desirable (but not essential) Qualifications: Existing client base from previous jewellery sales roles. Experience with luxury goods sales. Knowledge of specific design styles or cultural jewellery traditions relevant to the market.

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The Roles and Responsibilities for a Jewellery Sales Executive with prior industry experience: Jewellery Sales Executive - Roles and Responsibilities Overview: The Jewellery Sales Executive is a seasoned professional responsible for driving sales, building lasting customer relationships, and contributing to the overall success of the showroom. This role requires an in-depth understanding of jewellery products, market trends, and a proven track record in achieving sales targets within the jewellery industry. Core Responsibilities: Achieve Sales Targets: Consistently meet or exceed individual and team sales targets for various jewellery categories (e.g., gold, diamonds, precious stones, platinum, bridal, everyday wear). Customer Relationship Management:Cultivate and nurture strong, long-term relationships with new and existing customers. Understand customer preferences, occasions, and budget to recommend suitable jewellery pieces. Provide exceptional pre-and post-sales service, including follow-ups, handling inquiries, and ensuring customer satisfaction. Maintain a client book and actively engage in clienteling activities (e.g., birthday wishes, anniversary reminders, new collection alerts). Product Knowledge and Presentation:Demonstrate comprehensive and up-to-date knowledge of all jewellery products, including materials, craftsmanship, certifications (e.g., GIA, IGI, BIS hallmarks), pricing, and care instructions. Articulate the unique selling propositions (USPs) and value of each piece to customers. Present jewellery in an appealing and professional manner, highlighting its beauty and features. Stay informed about current market trends, competitor offerings, and industry developments. Sales Process Execution:Expertly guide customers through the sales process, from initial greeting to closing the sale. Handle objections effectively and professionally, providing accurate and reassuring information. Process sales transactions accurately using the POS system, ensuring correct billing and payment procedures. Coordinate with the inventory team to ensure product availability and manage stock levels on the display. Showroom Operations & Merchandising:Ensure the showroom is clean, organized, and visually appealing at all times. Assist in merchandising and display arrangements to highlight new collections and best-selling items. Adhere to all security protocols and procedures for handling high-value merchandise. Participate in inventory counts and reconciliation as required. Market Intelligence & Feedback:Gather customer feedback on product preferences, pricing, and service to provide valuable insights to management for product development and marketing strategies. Monitor competitor activities and report on market trends. Team Collaboration & Professional Development:Collaborate effectively with team members, including other sales executives, store managers, and back-office staff. Mentor and support junior sales staff, sharing best practices and product knowledge. Actively participate in training sessions and workshops to enhance sales skills and product knowledge. Maintain a professional appearance and demeanor at all times. Required Skills and Qualifications: Proven Sales Experience: Minimum of [X] years of successful sales experience specifically within the jewellery retail industry. (Specify years, e.g., 2-3 years, 5+ years) Strong Product Knowledge: In-depth understanding of precious metals, gemstones, diamonds (4Cs), and jewellery manufacturing processes. Certifications (e.g., GIA, IGI) are a significant plus. Exceptional Communication & Interpersonal Skills: Excellent verbal communication, active listening, and the ability to build rapport with diverse customers. Customer Service Excellence: A genuine passion for providing outstanding customer service and creating memorable shopping experiences. Sales Acumen: Proven ability to identify customer needs, close sales, and achieve targets. Negotiation Skills: Ability to negotiate effectively while maintaining customer satisfaction and company profitability. Professionalism & Integrity: High level of integrity, trustworthiness, and ethical conduct. Attention to Detail: Meticulous attention to detail in handling transactions, product information, and customer data. Computer Proficiency: Familiarity with POS systems and basic office software. Flexibility: Ability to work retail hours, including weekends and holidays. Language Proficiency: Fluency in [Local Language(s)] and English is often required. Desirable (but not essential) Qualifications: Existing client base from previous jewellery sales roles. Experience with luxury goods sales. Knowledge of specific design styles or cultural jewellery traditions relevant to the market.