Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Japanese Language Good to have skills : Cobol Mainframe Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. You will coach and mentor the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Your typical day will involve facilitating scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. You will also identify and report progress via appropriate metrics, ensuring the smooth execution of projects. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Facilitate scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor the Scrum Team(s), removing barriers to successful implementation. Identify and report progress via appropriate metrics. Collaborate with cross-functional teams to ensure the smooth execution of projects. Provide guidance and support to team members in adopting Agile methodologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Japanese Language. Good To Have Skills: Experience with Cobol Mainframe. Strong understanding of Agile methodologies and Scrum framework. Excellent communication and interpersonal skills. Ability to facilitate and lead meetings effectively. Experience in removing barriers and resolving conflicts within the team. Additional Information: The candidate should have a minimum of 2 years of experience in Japanese Language. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Operation Finance Manager - Japan & Korea Do you enjoy improving performance Would you like to play a key role in our business Join our cutting-edge Finance team Our Finance Team provides support and insight for the business through planning, analyzing and reporting. We use extensive data to aid important decision making that impacts our global organization and to identify areas for improvement. Our team innovates through digitization to constantly improve the value we provide. Sha pe financial planning strategy You will be responsible for providing financial planning, analysis and reporting for Corporate, a business, or a P&L within a business. Positions requiring thorough understanding, application and mastery of approaches, theories, methodologies and application in a concrete organizational context. As a Operation Finance Manager - Japan & Korea, you will be responsible for: Managing the business cycle to ensure forecasting of planning and budget to each level of the organisation. Defining KPIs to analyse and measure performance to propose improvements and action plans Providing effective communication to the business for projects, process and services Collaborating with internal cross-functional teams on projects and initiatives to shape and improve processes and procedures Leading as a project leader of medium sized projects or is a major contributor to bigger projects Fuel your passion To be successful in this role you will: Have a Bachelor degree in Finance and Masters degree in Finance is preferred Have a minimum of 6-7 years of experience in finance Be able to demonstrate fluency in both English Japanese. Have a minimum of 3 years of experience in Financial Planning & Analysis Operations is preferred Have excellent communication and presentation skills to articulate highly technical information in a clear, concise manner Be an experienced problem solver, with an analytical approach to identifying root causes and implementing solutions Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working remotely from home or any other work location Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. The Good Stuff Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

Role & responsibilities 1. Website Content Translation Translate English website content into Japanese. Ensure translations maintain original meaning, tone, and context. Adapt content to align with cultural nuances and audience expectations. 2. Research & Industry Reports Translate detailed market research reports, white papers, and client deliverables. Verify technical terms, industry data, and statistics for consistency and accuracy. 3. Business Communications Draft and translate internal/external emails, proposals, and presentations (PPT). Collaborate with Content, Digital Marketing, and Research teams for timely and accurate translations. 4. Quality Assurance Review and proofread translations for linguistic accuracy and style consistency. Conduct quality checks on translations done by freelancers or junior translators. 5. Project Coordination Manage translation projects from start to finish, ensuring on-time delivery. Maintain glossaries, terminology databases, and organized translation records. 6. Collaboration & Continuous Improvement Participate in team meetings and brainstorming for translation process improvement. Provide guidance and feedback to junior translators when needed. Preferred candidate profile 1. Language Proficiency Strong written and verbal communication in both Japanese and English . Minimum JLPT N3 (or NAT Q3) certification. N2/N1 preferred . 2. Educational & Professional Background Bachelors degree in Japanese Language, Translation, Linguistics, or related field (preferred). 1+ years of proven experience in Japanese-English translation. Experience in market research or business domains is a plus. 3. Technical Skills Proficiency in MS Office (Word, Excel, PowerPoint). Familiarity with CAT tools or translation software is an advantage. 4. Attention to Detail & Time Management Excellent accuracy, particularly in technical or business-focused content. Ability to manage multiple projects and meet tight deadlines . 5. Interpersonal Skills & Cultural Awareness Strong team player, able to collaborate with cross-functional and cross-cultural teams. High cultural sensitivity and ability to localize content for Japanese audiences. Perks and benefits Hybrid Work Model : Flexibility to work from home and from our Noida office. Opportunity to Travel : Potential short-term visits to our Japan office. Professional Growth : Work on varied industry domains and sharpen your technical translation skills. Health Insurance : Comprehensive coverage to support your health and well-being. Inclusive Work Culture : Diverse and collaborative environment where your contributions are valued.

As an Associate, you will support the overall research and due diligence within our Compliance Practice, by gathering information to help Kroll s clients onboard and manage the risks associated with new clients and third parties, ensure we offer the right level of screening and due diligence solutions based on the risks inherent in the opportunity. RESPONSIBILITIES: Have an analytical mind and enthusiasm for research and investigation? Come join our thriving global team and work with Fortune 500 clients in a highly collaborative, fast-paced environment! We are committed to the continuous professional support and development of our people; hone your skills and master new ones with the support of a world-class in-house training program. Become a regional specialist, learn to lead, deepen your linguistic abilities, build technical expertise--the opportunities are endless. The right candidate will have outstanding English reading and writing skills, meticulous attention to detail, a sense of curiosity, the ability and enthusiasm to learn quickly, and a dedication to client satisfaction. Fluency in other languages is a plus. Conduct increasingly complex English-language research using public record databases, commercial and proprietary databases, media sources and the Internet. Analyze and synthesize relevant research findings Write well-structured, concise, logical and objective reports to provide clients with an accurate assessment of the findings Manage multiple assignments from start to finish in a fast-paced environment. REQUIREMENTS: Native or equivalent English language proficiency in reading comprehension Ability to conduct online research using various primary and secondary sources. Ability to quickly and effectively summarize information from multiple sources into concise analytical assessments. Ability to work independently in a fast-paced, collaborative environment. Ability to understand, accept and apply constructive feedback. Responsible for managing and prioritizing several projects or assignments simultaneously while meeting tight deadlines. Extremely strong reading and writing skills in English , ability to quickly and effectively summaries information from multiple sources into a concise analytical assessment. PREFERRED SKILLS Undergraduate or graduate degrees, especially in the social sciences, are preferred but not required. Organizational and time management competencies Attention to detail. Ability to communicate effectively verbally and in writing Interest and understanding of current events, international affairs, financial regulations, and economics and/or finance. 1-2 years of professional experience (including internships) Proficiency in other Asian languages such as Thai / Vietnamese / Japanese / Korean / Bahasa Indonesia/ Chinese is an advantage but not a pre-requisite.

Welcomes and greets all Spa guests that comes for Spa services by effective usage of GOLDEN with recognition and guest name. Experienced technical position in the Spa Health Club Department. Provides professional massage, body treatments, Skincare beauty treatments, including grooming services using the standards established by Four Seasons Bengaluru. Role and Responsibilities: Gene ral Is directly responsible for the day to day key processes in his/her area of work Assists his/her supervisor in executing the day to day operational requirements Assumestraining responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model Attends all scheduled training sessions Actively offers operational, employee and customer (internal and external) relatedfeedback to management Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Departmental - Treatments Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments, grooming and body treatments. Recommend further treatments to guest which address their concerns and preferences Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences Utilize all of the professional products safely and accurately take reasonable care to perform duties as instructed, and to prevent injuries to self and others Have a thorough understanding of every spa service including benefits, indications contraindications for each of the treatments, facials, massages Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room) Performs all services as per the standard operating manuals Departmental - Reception Recommend treatments and rituals based on their needs and desires Make reservations in Spa software accurately to ensure guest needs and requests are met Ensure confirmations to guests are completed accurately Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition Operate the Spa software system for spa reservations and all other Spa software functions Recommend retail products to your guest to continue the benefits without being persuasive. Specific Responsibilities and Tasks General Adheres to the hotels code of conduct and grooming hygiene standards Is seen as working hands-on, assists colleagues in crunch times; Walks the talk Actively participates in briefings and meetings Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned Departmental Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known Organize and schedule all guest bookings in the absence of Spa Receptionist Provide information to guests about the services offered in the Spa as well as the hotel Read and update the daily log Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager Respond properly in any emergency or safety situation Perform other tasks or projects as assigned by hotel management Handle guest complaints if possible by taking ownership and notify spa management immediately Process all charges for retail, spa treatments through Micros and Opera for accurate billing purposes without causing any delays to guests Assist in the male and female locker rooms when necessary ensuring the lockers are maintained and kept to the highest standards at all time

Acts as first contact at the HR Office, answers telephone inquiries and offers reliable information in a friendly manner Maintains a welcoming and friendly HR Reception area, keeps par levels of office supplies. Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to Four Seasons standards. Assist with recruitment process including screening, responding to applications and resumes, checking references and processing new hire paperwork. Completes workday processes tasks; maintains and updates all computer records. Maintain confidentiality of information in the department including conversations, personal information and medical files. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Maintains a clean, neat and organized work area and assists with regular check for cleanliness in Lockers, Relaxation Lounge, Training Rooms, HR store room employee restaurant. Work harmoniously and professionally with co-workers and supervisors. Maintain and update bulletin boards in service area for sharing company information with all staff. Complete all payroll records for proper signature. Assist with planning and execution of all employee relations events. Maintains, sets up and organizes Training Rooms prior to learning sessions. Assists training manager in recording training data, printing training materials etc Develop and maintain the job posting system internally and on the Four Seasons career watch and local website. Submit accurate count of employee additions and deletions with back up for Insurance provider on a monthly basis and provide support to annual budget process regarding all benefit plans. Organize and maintain legally compliant records as applicable under but not limited to Shops Establishment Act, Employee Provident Fund Act, Employee State Insurance Act, Minimum Wages Act, Payment of Bonus Act, Payment of Gratuity Act etc including all monthly, quarterly, semi-annual and annual reports. Skills and Abilities: Possesses a College Degree. Experience required by position is from three months to one full year of employment in the related position with Four Seasons or other organization. Operational experience will be an added advantage Requires ability to operate computer equipment and is proficient in MS- Office package. Ability to read and speak and write English.

To ability to manage and oversee all the Spa area (Spa, Gym, Changing Room, Retail, Guest Activities, libirary Lounge, support services). The ability to arrange the training of the Spa to standards. Also assist the Training Manager in the training of all Spa Department Staff. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to assistance with policies, philosophy and objectives for the Spa. The ability to interview and select job applicants as well as supervise, discipline and give performance evaluations for pool employees. The ability to schedule staff and complete payroll records in accordance with budgeted guidelines. The ability to work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation. The ability to coordinate personal training with outside contractors and employees and to guarantee a high level of service and adequate availability. The ability to maintain the Poolside as a safe environment and in accordance with all health department regulations. The ability to oversee the cleanliness of the fitness area, pool deck, and patio terrace and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering. The ability to respond properly in any hotel emergency or safety situation. The ability to effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends. The ability to interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests. The ability to utilize all computer systems relevant to the departments. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. The ability to maintain a log (Lotus Notes) with important information to be passed onto management. The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. The ability to anticipate, in advance, all materials and supplies and assure their availability The ability to communicate with other departments to ensure a supporting team of professionals The ability to be certified in CPR (Cardiopulmonary Resuscitation). The ability to be cross-trained in all functions of the spa where appropriate. The ability to perform other tasks or projects as assigned by hotel management and staff. Skills and Abilities: Reading, writing and oral proficiency in the English language. Previous supervisory or management experience required. College degree in Hotel and Restaurant Management preferred. Thorough knowledge of service, cost control, labor controls, menu writing, maintenance, merchandising and accounting

To ensure the cleaning and supplying of guest units and the comfort of all guests as set by the procedures and standards. Role and Responsibilities Clean Guest areas likewise guest rooms, guest corridors, guest landing, stair case etc following the established procedures and Four Seasons standards. Has a set number of occupied rooms to clean during a shift. Removes used towels and replaces them with clean ones from the Linen Closet. Wipes down any wet services in the bathroom. Folds any clothing left in room and places it in appropriate spot. Removes Room Service trays, dishes and carts to service landings. Closes drapes, reduces lighting, turn music on softly and prepares bed. Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens. Prepares unoccupied rooms for turndown for arriving guests. Performs duties in occupied rooms and late check-out rooms when needed. Adhere to the established standard of safety, fire regulations, and department procedures and policies. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc Remove all garbage and recyclable items and place in the appropriate bins inside the service area. Keep service areas neat and tidy, clean and keep all HK tools and equipment s during the day and before closing the shift. Report any damages or repairs and maintenance needed to Housekeeping. Report any items found in check-out units to Security and Housekeeping. Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times. Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time. Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Desk Attendant and House Attendant. Knowledge And Skills Education: Hotel Management Degree preferred Experience: Housekeeping experience preferred Skills and Abilities: Ability to read and speak English in a clear manner. Must have an eye for detail

Assists to oversee the punctuality and appearance of all Security Officers, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the grooming standards. Monitors and motivates the performance of the Security Officers. Ensures that employees have a complete understanding of and adhere to employee rules and regulations. Ensures that employees follow all residences, company and local rules, policies and regulations relating to fire and hazard safety, and security Role and Responsibilities: Checks and accounts for all inventories in the Security Office. Records all occurrences of security interest in the log book for the information of the security personnel and management. Send out Security Daily Report before off shift. Send out LF report before off shift Handles all resident and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive resident and colleague interactions with good working relationships. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system To be fully conversant with every detail of the residences and Residences layout and the location and functions of: Sprinkler system and smoke detectors Firefighting equipment and emergency exits Fire control room and fire indicator panels Emergency evacuation / public address systems Emergency assembly area outside residences Fire / bomb threat and security procedures Elevators Emergency phone numbers First aid equipment To safe guard the Residences, resident and employees property from vandalism, theft and any kind of crime. To be helpful to residents or patrons to the various outlets or functions. To ensure that employees punch in / out and following established policy and procedures of the residences. To monitor and to control the movement of all employees, visitors and contractors leaving or entering the residences through the staff entrance. To handle all tasks with diplomacy, tact, appropriate discretion and efficiency. To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures. To record and to control all visitors belongings / items when entering and leaving the residences premises through the employee entrance or loading dock. To ensure that unauthorized personnel do not gain access to the residences floors and back of the house areas. To ensure that all contractors and visitors to the residences exchange their identity cards for residences security passes when entering the residences premises through employee entrance or loading dock. To be aware of all locations of residences equipment installation, residences project or renovation which will be handled by outside contractors. To ensure the cleanliness of working areas and residences premises. To monitor and to control the situation around the residences by radio telecommunication. To check and to ensure that all CCTV recording is properly operated. To check Operator of emergency phone alarms. To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times. To ensure to check all current events, activities and functions at the time of the duty. To patrol the areas of responsibility and to ensure the safety and comfort of the resident

To supervise the kitchen brigade to ensure the smooth running of the department. To control the quality and presentation for assigned outlet or kitchen operation. To communicate effectively with staff and ensure they are fully always briefed. To supervise and carry out refresher training on an on-going basis. To supervise and maintain standards of cleanliness in the kitchen. To ensure that regular knife drill and equipment training is carried out in accordance with the Health and Safety standards. To ensure all members of the kitchen brigade follow the proper Health and Hygiene practices as laid down in the Health and Safety regulations of the Hotel. To ensure daily communication with the Restaurant, Banqueting, Room Service and Purchasing Managers. To ensure Kitchen morale is high and teamwork is always evident. To control food cost through careful purchasing, portion control and supervision of wastage. To carry out the costing of recipes as and when required. To make out the dairy and market list. To draw up staff rotas as and when required. To control the ordering of all the dry stores goods. To control the maintenance of all kitchen equipment, liaising closely with the Director of Engineering and Duty Engineer. To participate in the recruitment and selection of staff. To liaise with the Executive Chef on new menus, innovative ideas etc and train his team on product innovations. To take proper care of your uniform, personal appearance, and hygiene, setting a good example to the rest of the team. To ensure that both you and your staff are fully familiar with the hotel Fire and Emergency procedures. To assist with any other duties as assigned by the Executive Chef or Director of Food and Beverage. Must be aware and remain in touch with the latest market trends and happenings of the culinary world. Should be aware of molecular gastronomy and is well versed in modern food plating concepts. Preferably should have basic knowledge and skill of multi cuisines, with focus on health and wellness. To engage in meaningful guest interaction and focus on guest connect in view of Four Seasons DNA. To be able to work in all shifts as directed by the Executive Chef and/or Executive Sous Chef.

Experienced technical position in the food and beverage service Role and Responsibilities General Is directly responsible for the day to day key processes in his/her area of work. Preparing alcoholic or non-alcoholic beverages for bar and patrons I nteracting with customers, taking orders and serving snacks and drinks Attends all scheduled training sessions Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule Departmental Ensures the bar is ready for the service with complete mise -en-place Is thoroughly familiar with beverage and menu items Provides genuine hospitality and recognition and promotes hotel services and product Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Specific responsibilities and task General Adheres to the hotel s code of conduct and grooming and hygiene standards Is seen on working hands-on, assists colleagues in crunch times, walk the talk Actively participates in briefing and meetings Maintains a clean and orderly work area and promotes a safe working environment Departmental Keep the bar organized, stocked and clean Should be able to conduct daily and monthly inventory and maintain par stock Restock and replenish bar inventory and supplies Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner Assists in supplies requisitions according to established procedures Appropriate manual/policy and procedure: Four seasons service culture standards Four seasons core standards General Front and lobby areas Problem resolution Heart of the house/employee dinning Staff locker rooms Compliance policies 1 .Confidential, privacy and proprietary data statement 2 .Policy against harassment 3 .Electronic system policy Skills and Abilities: Has to have 1-2 years of relevant experience in a 5-star hotel/resort Excellent knowledge of in mixing, garnishing and serving drinks Should be flexible in working in different outlets on business demand Possesses excellent English, math and psychometric abilities Possesses guest PR skills and personal flair Computer literacy is necessary

To provide Administration services, to include: - communication point for technology issues. To provide Server infrastructure management, to include: - to assist in the planning design of the server infrastructure, - to assist in capacity planning, - to assist in performance monitoring, - to assist in operating system upgrades and/or patches, - to assist in trouble-shooting restoration of services, - to assist in system backup recovery procedures, - to assist in regular backup and integrity checks, - to assist in virus protection management. To provide network infrastructure management, to include: - to assist in planning design of the network infrastructure, - to assist in capacity planning (future growth), - to assist in implementation of the devices, - to assist in trouble-shooting and restoration of service, - to assist in management of 3rd party vendors. To provide deskside support services, to include: - service outage diagnosis, - desktop restoration / repair, - coordination of repair through 3rd party vendors, - troubleshooting restoration of service, - virus protection management. To provide Systems Administration, to include: - to create and maintain user/group accounts, - user configuration, - trouble-shooting access problems, - completion of on-site documentation. To provide high levels of service and support as per contracted Service Level Agreement (SLA). To participate in property level, corporate initiated, technology implementations. To maintain promote Four Seasons core technology standards. To maintain technology best practices in respect to property systems. Assist in the co-ordination of new acquisitions, openings and major projects as required. To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems Provide 7 x 24 support for mission critical systems. Other duties and tasks as assigned.

Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. Role and Responsibilities: Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc Is completely aware of the hotels upsell program and constantly drives towards achieving the companies upsell goal. Actively handles profile management and guides staff accordingly. Actively monitors chat response and mobile application to ensure timely response. Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively Coordinating with respective supporting departments especially Housekeeping to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc Adheres to the hotels code of conduct and grooming hygiene standards Actively conducts briefings and meetings . Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries andspecial requests.

The Four Seasons Hotel Bengaluru is looking for Japanese Cuisine Chef. Candidates with passion for excellence, expertise in culinary operations and proven leadership experience are invited to apply for a career with Four Seasons. Japanese chef will plan, organize, control and direct the work of employees in the Kitchen Department responsible for outlet food preparation while ensuring superior quality and consistency. You will - Coordinate the selection, training, development, and evaluation of employees and managers in the Kitchen s bake/pastry shop through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation. Assist in the planning and development of menus for the hotel; ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control. Ensure that sanitation standards as set forth by Four Seasons, local, state, and federal regulations are in compliance as well as the cleanliness and organization of the kitchen. Set up control systems which will assure quality and portion consistency and the ability to create proper purchasing specifications as well as monitor and review operating criteria and develop an awareness of the importance of food preparation and quality. Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments. Requirements: College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required. Five to seven years previous experience in a Japanese specialty restaurants designing and creating menus. Japanese Chefs working internationally are preferred. CDP/ Junior Sous Chef may apply too. Requires ability to operate computer systems Requires the ability to operate and utilize culinary production equipment and tools. Requires reading, writing and oral proficiency in the English language. What to expect: You will Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence

Experienced technical position in the food and beverage service Role and Responsibilities General Executes all tasks assigned by his/her supervisor Demonstrate high degree of standard awareness, promotes team work and act as a role model Attains all scheduled training sessions Displays warmth, care and enthusiasm when dealing with guest and fellow colleagues Departmental Prepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderliness Takes order for guest, serve food and beverage and serve as per the hotel services and products Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively Provides genuine hospitality He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Keep abreast of events happening in the hotel Specific responsibilities and task General Adheres to the hotel s code of conduct and grooming and hygiene standards Is seen on working hands-on, assists colleagues in crunch times, walk the talk Actively participates in briefing and meetings Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned Does the linen pickup and main the stock Has to set the side stations after every meal period Departmental Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Requisitions supplies according to established procedure Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner Appropriate manual/policy and procedure: Four seasons service culture standards Four seasons core standards General: Front and lobby areas Problem resolution Heart of the house/employee dinning Staff locker rooms Compliance policies Confidential, privacy and proprietary data statement Policy against harassment Electronic system policy Skills and Abilities: Has to have 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurant Possesses aptitude and upward mobility Should be flexible in working in different outlets on business demand Possesses excellent English, math and psychometric abilities Basic beverage knowledge preferred

Reporting to the Guest Experience Manager, this vital role forms part of the Front Office team and respond to a wide variety of guest requests by accurately assessing the guest needs, requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees. Role and Responsibilities Trains and schedules the Guest Experience Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Disciplines staff as needed. Works with Departmental Managers and Learning Quality Assurance Manager to put processes in place to ensure that these opportunities are executed by all employees. Develop new/innovative ways to provide anticipatory (intuitive) service. Set up processes to gain valuable insight Pre (Pre Arrival Meetings), Post (Departure Email/Mesg) and during guest stay to create lasting experiences. Identify all experience assistance required guests (Ex -Glitch Guests) and offer recovery. Coordinate among all departments for seamless execution of service to ensure complete turnaround of glitch guests. Measures results (challenges, successes, etc) and communicates on a weekly basis to the GE team and in other meetings (Medallia) as required. Consistently driving the team to achieve high guest experience scores on Medallia, Trip Advisor etc Oversee and implement Hotel Guest Experience initiatives and ideas shared at Global Level. Work with Guest Experience Manager to learn from other s successes and opportunities and develop a consistent product worldwide. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact while working harmoniously and professionally with co-workers and supervisors Utilizes a variety of software programs (Keys Shopping Cart) to accurately input special arrangements the guest has made and to assure proper billing while ensuring concierge database is updated regularly and "insightful" information is keyed in accurately and in a timely manner. Review transportation requirements on a daily basis and ensure cars and drivers are scheduled accordingly and planned efficiently, ensuring smooth check-in and check-out of all guests Ensure assistance is provided to the Guest Experience Manager/ Front Office Manager in forecasting and budgeting of revenues and expenses for all areas under control. Reviewing daily arrivals (including VIPs, special guest requests, group needs) and assigning rooms Coordinating with respective departments especially Housekeeping/FB to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Ensuring all front of house departments are complying with Four Seasons Core / Culture Standards and develop periodic training programs for various jobs under areas of responsibility. Be able to handle guest complaints, resolve them, work closely with Hotel Assistant Managers and raise glitch records. Handling all guest complaints and keeping management informed when necessary while ensuring all glitches are reported in a timely manner and addressed accordingly. All VIP and Suite room guests amenities, special requests and welcome cards are in order prior to arrival and must be checked. IRC for all Limo check ins. Assistant Managers and Guest Experience staff to be actively present and hands-on in the day to day operations of the hotel by making their presence felt in the lobby The DOR/ADOR/FOM/GEM must be kept informed of all activities of Front Office departments (Guest Services, Front Desk, Concierge and Transportation). All activities must be communicated/reported and solution/alternative on any problems, guest requests, special requirements are to be shared and followed upon. Work closely with the Assistant Managers on room availability and maximize Rooms Upsell Revenue. Yearly performance reviews to be conducted for reporting employees as scheduled and perform any other tasks and duties as directed by the management of the hotel. To ensure that the guest experience team are highly motivated and outings are organized once every quarter for them to experience restaurants, places of interest, tours etc Actively monitors chat (Messenger), Keys and other mobile applications to ensure timely action. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Front Desk, Lobby Coverage and drive way management. Be able to provide basic trouble-shooting support for in-room services such as Internet, TV, Movies, Board Games, Web service and equipment rental. Assist with all Front Office related activities as and when required. Knowledge and Skills Education: College degree Experience: 5 years of hotel experience in Front Office in a supervisory role. Skills and Abilities: 1. Reading, writing and oral proficiency in the English language 2. Strong supervisory and managerial skills. 3. Excellent knowledge about Mumbai city and India 4. Highly hospitable, outgoing personality No. of employees supervised: 3-5 directly. 05-10 indirectly Hours required: Ten hour shift; scheduled days and times may vary based on need.

1. Financial Transactions Cash Handling: Accurately process all guest transactions, including cash, credit/debit card, and digital payments. Ensure bills are generated as per guest orders and verify pricing accuracy. Maintain a balanced cash drawer, ensuring all transactions are recorded correctly. Process refunds, void transactions, and handle discrepancies following financial guidelines. Ensure proper handling and security of cash and POS systems. 2. Billing Invoicing: Generate itemized bills and ensure they are presented correctly to guests. Maintain detailed records of bills, receipts, and guest invoices. Assist in reconciling daily transactions and reporting any inconsistencies. Coordinate with the Finance team to ensure smooth end-of-day revenue reconciliation. 3. Compliance Audit: Follow hotel financial policies, ensuring compliance with Four Seasons accounting standards. Maintain accurate records for internal audits and finance department verification. Adhere to tax compliance, GST regulations, and correct invoicing practices. 4. Coordination Communication: Work closely with bartenders, servers, and managers to ensure smooth billing operations. Assist guests with queries regarding bills, pricing, or payment methods. Ensure smooth communication with the Finance team regarding any payment discrepancies. Coordinate with the IT team for POS system troubleshooting and updates. 5. Guest Service Experience: Ensure a smooth and professional payment experience for all guests. Handle guest complaints regarding billing professionally and escalate when necessary. Maintain a warm and professional demeanor while interacting with guests. 6. Operational Support: Assist in setting up the cashier station and ensuring all necessary supplies (receipt paper, change, POS functioning) are available. Support bartenders and waitstaff by processing payments efficiently during peak hours. Monitor and report discrepancies in bar revenues and cash transactions. Required Qualifications Skills: Prior experience as a cashier in hospitality, FB, or luxury establishments is preferred. Strong numerical and financial skills. Proficiency in POS systems and basic accounting software. Knowledge of GST and tax invoicing in India is a plus. Excellent attention to detail and problem-solving skills. Strong interpersonal and communication skills. Ability to work in a high-paced environment and manage multiple transactions efficiently. Willingness to work late hours, weekends, and holidays as required by bar operations. Work Environment Benefits: Opportunity to work in one of Mumbai s premier luxury rooftop bars. Exposure to high-profile clientele and luxury hospitality standards. Competitive salary and benefits as per Four Seasons Hotel policies. Training and career development opportunities within the Four Seasons network. Dynamic and collaborative work environment

Supervisor in food and beverage service. Role and Responsibilities General Is directly responsible for the day to day key processes in his/her area of work Where applicable, acts as shift leader, leads and motivates colleagues by example and promotes teamwork Assumes training responsibilities when required; demonstrate a high degree of standards awareness Actively offers operational, employee and customer (internal and external) related feedback to management Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers. Live the golden rule Departmental Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest s service and highly visible Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Conducts daily briefings in the absence of management; assigns shift and duties to junior colleagues; assumes the responsibilities of assistant manager in his/her absence Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification Specific responsibilities and task General Adheres to the hotel code of conduct and grooming and hygiene standards Is seen on working hands-on, assists colleagues in crunch time Actively participates in briefings and meetings, facilitates communications between employees and management Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned Departmental 1 .Ensures mise en place is complete and manning in place prior to shift 2 .Handles large tables, VIP s, and private events 3 .Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner 4 .Is highly sensitive to guest preferences, compiles, and documents guest s history; offers a special service touch when an opportunity is presented 5 .Performs accurately all end of shift reports, strictly adheres to cashiering and internal accounting procedures 6 .Assigns opening, closing and side duties to colleagues and ensures completion of tasks 7.Conducts routine maintenance and restaurant housekeeping inspections, operating equipment inventories, submit reports and recommendations Appropriate manual/policy and procedure: Four Seasons service culture standards Four Seasons core standards General Front and lobby areas Problem resolution Heart of the house/employee dinning Staff locker rooms Compliance policies 1 .Confidential, privacy and proprietary data statement 2 .Policy against harassment 3 .Electronic system policy Skills and Abilities: Has to have 2-4 years of experience in Food and beverage service Possesses aptitude and upward mobility Should be flexible in working in different outlets on business demand Possesses excellent English, math and psychometric abilities Possesses well develop PR skills and personal flair Has a keen interest in food and wines. Has undergone a formal training in food and beverage

The Four Seasons Hotel Bengaluru is looking for a Director of Finance. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Planning Committee, the Director of Finance works across disciplines to deliver an exceptional experience. Responsible for safeguarding the hotel assets and financial resources to ensure that all are utilized to maximize hotel profitability. Provide timely and accurate financial information and counsel to hotel senior management and ensure that the hotel operates within all related local and corporate policies and procedures and under the terms of the Management Agreement.* Maintain close relations with hotel s/resort s ownership and internal/external auditors and ensure effective action necessary on all agreed upon recommendations. Assist General Manager in establishing policies, rules, internal controls and safeguards Monitor, control and record all sales, purchases, salaries and expenses of the hotel.Closely monitor and effectively manage labor costs; plan vacations effectively and ensure proper service levels are provided with the labor standards, while minimizing OT. Comply with applicable Employment Laws.Prepare forecasts and budgets as required locally, by corporate office or Management Agreement. Continuously strive for improvement of processes and efficiency. Always search out and drive new business opportunities that benefit the hotel. Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998. What to expect: You will Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence

Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest s satisfaction. Skills and Abilities: Reading, writing, and oral proficiency Communication Skills Strong Customer Service Education: High School Diploma Experience: Previous Reservations and/or Front Office High Volume Call Center Computers and Windows 95/98

Junior Supervisory position in Food Beverage Preparation Role and Responsibilities: The ability to follow instructions by Senior chef and be open on accepting coaching and changes. The ability to assist senior chef on daily operation needs and work closely with others colleagues. Assisting junior colleagues on daily receiving pick up, vegetables cleaning, dry store pick up, butcher pick up and proper storage in kitchen. The ability to follow kitchen PP and SOP while doing cutting, cooking and follow food presentation that been set by Outlet Chefs in order to maintain high quality and consistency of product. The ability to plan and organize daily operations in proper way, in order for junior staff to assist and follow. Follow up on daily mis-en-place preparation, Vegetables cutting, meat/seafood cutting and marinate before storage. The ability to avoid wastages by utilizing all ingredients in all food preparation with minimum wastage. The ability to perform task for daily operations, willing to work longer hours if required. The ability to be flexible on working hours and assisting others outlets during peak seasons and when it required. The ability to follow Four Seasons hygiene SOP in order to avoid food contaminations and food poisoning. The ability to assist outlet chef on cooking by follow proper standard recipe. The ability to maintain a cooperative working relationship with fellow employees. The ability to respond properly to any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to take initiative and responsible when tasks been assigned. The ability to act in a professional manner at all times to reflect the high standards of Four Seasons Hotels and encourage Staff to do the same. The ability to handle and reporting incident paste on urgency of the incident, no matter how minor. The ability to take charge and act in professional way when senior chef no around. Skills and Abilities: Reading, writing and oral proficiency in the English language. High school graduate and an apprenticeship, cooking school or culinary institute education. Good level of creativity and good organizational skills. Able to show great leader ship skills by showing lead by example to the junior staffs.

Experienced level position in Food Beverage Preparation Skills and Abilities: Hotel School education or diploma in culinary is required. Basic computer skills and familiar with inventory systems. 1-2 Years experience in a 5 Star Hotel environment or A Class Restaurants. Excellent understanding of various cooking methods, ingredients, equipment and procedures. Able to work in a fast-paced environment with speed and quality. Great personal hygiene and grooming standards. Reading, writing and oral proficiency in the English language. Good level of creativity and good organizational skills. Major Responsibilities General Executes all tasks assigned by his/her superiors Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model Attends all scheduled training sessions Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Departmental Cleans and handles initial processing of raw product Prepares mis-en-place, bases and ingredients, stocks, dressings etc Assists and trains with line cooks Maintains high standards of food hygiene and storage as well as kitchen cleanliness Successfully completes Safe Step Training certification Specific Responsibilities and Tasks General Adheres to the Hotels code of conduct and grooming hygiene standards Is seen as working hands-on, assists colleagues in crunch times; Walks the talk Actively participates in briefings and meetings Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned Departmental Runs the day to day operation of the station in the kitchen. Assists in creating and preparing menus items and specials. Accommodates the food servers requests regarding guest preferences. Follows all guidelines for timely food service to guests. Checks and completes mis-en-place and pars and set-up the station. Communicates with the Sous Chefs and the Executive Chef regarding menu items, problem situations or shortages. Utilizes the computer system in retrieving orders. Is aware of and complies with Hotels standard recipes and plate presentations in order to maintain standards of quality in production and presentation. Follows all guidelines for timely food service to guests Stores items properly at the end of the shift; ensures a clean, neat and organized work area. Ensures safe and correct use of equipment, tools and machinery Handles and reports any accident immediately, no matter how minor. Responds properly in any hotel emergency or safety situation. Conducts oneself in a professional manner at all times to reflect the high standards of Four Seasons Hotels and encourage staff to do the same. Performs other tasks or projects as assigned by hotel management and staff.

Experienced level positions in front office covering the areas of Concierge desk of Hotel on a rotational basis. Special Requirements Has 1 - 2 years of relevant experience in 5Hotels or Resorts Passed O-levels; Technical education in Hospitality is preferred Possesses excellent English, math and psychometric abilities Possesses finesse and personal flair; knowledge in a relevant foreign language is preferred Possesses aptitude and upward mobility Major Responsibilities Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Is competent in the use of the property management system; collects, retrieves and accurately updates relevant data; follows impeccable telephone etiquette Ensures the work area is ready for service; assists in supplies requisitions according to established procedures Provides guests with insightful recommendations on the areas cultural, shopping and dining entertainment establishments; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences Is proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements Strictly complies with hotels cash handling policies and procedures. Is highly sensitive to guest s preferences and special requests; offers meaningful alternatives when special requests cannot be met. Works harmoniously and professionally with co-workers and supervisors.

Experienced technical position in the food and beverage service Role and Responsibilities General Is directly responsible for the day to day key processes in his/her area of work. Preparing alcoholic or non-alcoholic beverages for bar and patrons I nteracting with customers, taking orders and serving snacks and drinks Attends all scheduled training sessions Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule Departmental Ensures the bar is ready for the service with complete mise -en-place Is thoroughly familiar with beverage and menu items Provides genuine hospitality and recognition and promotes hotel services and product Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Specific responsibilities and task General Adheres to the hotel s code of conduct and grooming and hygiene standards Is seen on working hands-on, assists colleagues in crunch times, walk the talk Actively participates in briefing and meetings Maintains a clean and orderly work area and promotes a safe working environment Departmental Keep the bar organized, stocked and clean Should be able to conduct daily and monthly inventory and maintain par stock Restock and replenish bar inventory and supplies Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner Assists in supplies requisitions according to established procedures Appropriate manual/policy and procedure: Four seasons service culture standards Four seasons core standards General Front and lobby areas Problem resolution Heart of the house/employee dinning Staff locker rooms Compliance policies 1 .Confidential, privacy and proprietary data statement 2 .Policy against harassment 3 .Electronic system policy Skills and Abilities: Has to have 1-2 years of relevant experience in a 5-star hotel/resort Excellent knowledge of in mixing, garnishing and serving drinks Should be flexible in working in different outlets on business demand Possesses excellent English, math and psychometric abilities Possesses guest PR skills and personal flair Computer literacy is necessary

Implement, lead and action the reservation functions of Food Beverage Sales department. Role and Responsibilities: Actively solicit new business and respond to inquiries in absence of Food Beverage Sales Manager with the intention of confirming profitable business. Maintain an active trace/follow-up system on all inquiries and personal sales calls. Prepare correspondence (proposals, contracts, form letters, internal forms, etc) and provide administrative support as required. Conduct restaurant tours and entertain prospective customers Coordinate the Food Beverage sales efforts between Food Beverage department and other liasoning departments to yield maximum revenues. Implement office standards and procedures maintaining the Food Beverage office in a neat and orderly manner in accordance with company guidelines. Answer telephones and take messages for the Restaurant Reservations adhering to Four Seasons standards. Assist customer, guests and Hotel personnel with SERVICE focus in the absence of the Food Beverage Sales Manager. Promptly and fully inform the Food Beverage Sales Manager of all problems or unusual matters of significance coming to the employee s attention so prompt corrective action can be taken. Be informed as with regards both daily hotel activities and hotel promotions. Assist in any project assigned by the Food Beverage Sales Manager or Hotel Management. Comply with Four Seasons standards for reservations, while working harmoniously and professionally with co-workers and planning committee. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Assist with all guest inquires within the Food Beverage Services Department, including assistance with high telephone volume and walk-in site inspections. Perform other tasks or projects as assigned by hotel management Be fully versed in the facilities and capabilities of the hotels competitive set. Education: College Education preferred. Experience: 1 year of previous Food Beverage or resrvations experience. Skills and Abilities: Excellent reading, writing and oral proficiency in the English language. Strong selling and interpersonal skills. High level of creativity. Attention to detail. Ability to handle multiple tasks and make decisions in a fast-paced client driven environment. Ability to work long and irregular hours, weekends and evenings. Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.