Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
IntouchCX
>
Customer Service Representative (English / German Bilingual)

Customer Service Representative (English / German Bilingual)

IntouchCX

2 - 3 years

2 - 6 Lacs

hyderabad

Posted:3 days ago| Platform:

Apply

Skills Required

customer service customer care client relationship management financial management decision making german csr data analysis training needs business development training shuttering center management japanese recruitment jlpt bilingual french

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job

Were changing the way people think about customer care, and we need your help!

Were searching for a Senior Team Leader to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campuss overall strategic direction.

As Senior Team Leader, You Will

Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered
Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
Learn and maintain extensive knowledge ofclient philosophy and service processes to ensure quality customer service
Interview, select, train and facilitate onboarding for new team members
Perform data analysis and manage performance
Authorize and coordinate changes in staffing schedules
Support business development initiatives

As Senior Team Leader, You Have

High school diploma or equivalent (required)
Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
A background in client relationship management (asset)
2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
Customer service experience in a high call volume contact center environment (preferred)
Experience maintaining and developing operational statistics, financial management information and results reporting
Excellent verbal and written communication skills
Strong leadership, analytical, problem solving and decision making skills
The ability to work in and adapt to a fast-paced, dynamic, always changing environment
The ability to organize and follow-up on multiple tasks with accuracy and timeliness
The capability to perform intermediate mathematical functions
The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
The ability to influence and motivate employees to attain program goals
The ability to work a variety of shifts including days, afternoons, evenings and holidays

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Representative (English / German Bilingual)