Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
Job Overview:
Coursera’s IT Department supports internal operations by managing corporate tools and technologies that enable efficient and effective work across the company. The IT Support Specialist will be a key front-line role, responsible for providing internal technical support, including troubleshooting, SaaS administration, hardware deployment, asset management, onboarding/offboarding, and A/V support for meetings and events.This position requires adaptability, urgency, and attention to detail. It offers broad exposure to IT functions and is ideal for candidates looking to develop their technical skills and explore various IT career paths. As part of a small and dynamic team, the role provides hands-on experience and growth opportunities in areas ranging from basic support to server and application management.
Responsibilities:
- Responsible for Global IT Support for 1500+ systems (95% Mac and 5% Windows & VDI), experience with end-user support by responding to client queries, solving technical problems including client software, hardware and network system problems. Support the business needs in the office as per the requirement.
- Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, technical troubleshooting, documentation, Audio/Video support, project management and resolving all internal IT support requests related to hardware and software to the role limits.
Conduct New Hire training, including orientation on company IT platforms and tool familiarity, troubleshooting, and configuration assistance.
- Provide technical assistance/training to the team members and act as a liaison with the Systems and Network Administration team(s).
- Manage hardware in relation to the hardware asset lifecycle and provide support in SaaS asset management such as auditing, access retrieval, etc.
- Create and maintain knowledge content to promote self-service support and provide feedback and recommendations to improve processes, productivity, and quality of service.
- You need to support operations during Indian holidays covering Eastern Time (EST or EDT) business hours.
Basic Qualifications:
- 4+ years of IT or Desktop Support / System Administration with a demonstrated history of providing exceptional customer service.
- Extensive experience with configuring & troubleshooting Mac OS is a must.
- Extensive experience with configuring & troubleshooting Windows 10 and higher will be an advantage.
- Experience with various IT tools and SaaS applications: Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta etc.
- Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats.
- Inquisitive attitude and a desire to learn new things.
Preferred Qualifications:
- Experience with intermediate systems/network troubleshooting skills,MAC administration, Workspace One, IT Service management tool like Service Now along with SSO technology is a must.
- Demonstrating training skills for non-technical users.
- Certifications to look out for: CompTIA A+, CompTIA Security+, CompTIA Network+ will be an additional advantage.
Typical Working Hours:
- 830 PM - 530 AM IST || 8 AM - 5 PM PST || 11 AM - 800 PM EST
Travel Requirement:
- You may need to travel for business support as per the requirement.
If this opportunity interests you, you might like these courses on Coursera:
- Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths
- Google IT Support Professional Certificate
- Bachelor of Information Technology from Illinois State
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.For California Candidates, please review our CCPA Applicant Notice here.For our Global Candidates, please review our GDPR Recruitment Notice here.
