IT Support Specialist

Mission

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Image, deploy, upgrade and refresh PCs and manage assets
• Administrate and solve incidents assigned to the local on-site support
• Manage IT Assets using Service now for any changes pertaining to assets allocated to location users
• Capture all demands coming up from various business units and take it up internally with respective stakeholders for delivering them back to business within stipulated time
• Should follow up with all the stakeholders for completing the assigned tasks and demands in time
• Timely response to the commnications received from business users pertaining to User’s requests or IT issues
• Participate in small to medium size IT Infrastructure projects
• Participate in all Local and Global IT Rollouts
• Provide hands on support to Infrastructure team with servers , storage, backup, network, telephony and infrastructure
• Advise customers and users on their IT needs and best practices
• Establish and maintain strong relationships with local business
• Provide local subject matter expertise regarding processes, technology, organization and business
• Continuous development and improvement of On-Site Support service delivery
• Continuous focus on customer satisfaction, compliance and standards
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• Team up with your peers at other locations in case of cross functional support is required
• Need to have experience about the basic configuration of various PLM tools like Enovia, Autodesk Inventor, AutoCAD, Vault & Windchill PLM systems
• Basic knowledge of Servers configuration , backup, Data Center infra, Networking , switching , LAN , WAN
  

Skills & Experience Requirement

• Extended experience of successfully delivering IT services support
• Proven track record of cultural awareness while collaborating with peers in the other regions.
• Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Excellent in collabortion with colleagues and all internal and external stakeholders
  

Educational Requirements

• University degree or equivalent
• Certification within ITIL (Foundation) is a benefit
• Fluency in English, spoken and written is a must
  

Personality Requirements

• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA => Commitment – Interaction – Innovation
  

Location :

Bangalore

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