IT Support Professional

Ipropal

1 - 4 years

6 - 9 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:None| Platform:

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Skills Required

project management it support program management networking problem management itil certified system administration it management technical support it projects remote support prince2 firewall desktop support troubleshooting it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

iProPal (ALLPS) is looking for IT Support Professional to join our dynamic team and embark on a rewarding career journey

Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems
This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals
Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system
Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service
Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components
Ensure that systems are properly configured and optimized for performance
User training and guidance: Educate end-users on basic computer operations, software usage, and best practices
Provide guidance and assistance in utilizing IT resources effectively and securely
Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity
Collaborate with network administrators and service providers to resolve complex network problems
Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information
Assist users in data recovery and restoration in case of system failures or data loss incidents
IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles
Contribute to the development and maintenance of IT policies, procedures, and user manuals
System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades
Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities
Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats
Update antivirus software and ensure systems are protected against known vulnerabilities
Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives

An entry-level IT support role focuses on assisting users with various technology-related issues,then responding to a technical support request from users via phone, email, chat, or in person.

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