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For Employers

IT Support

Menschen Consulting Private Limited

2 - 31 years

1 - 5 Lacs

satellite ahmedabad

Posted:2 days ago| Platform: Apna logo

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Skills Required

support installation configuration mobile troubleshooting resolve maintenance macos linux management inventory tracking networking network wan vpn cabling patching data security firewall networks documentation training software engineering

Work Mode

On-site

Job Type

Full Time

Job Description

Hardware & Systems Support Installation & Configuration: Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanners), and mobile devices. Troubleshooting: Diagnose and resolve hardware malfunctions (e.g., component replacement, driver issues) for end-user devices and essential IT equipment. System Maintenance: Perform routine maintenance, upgrades, and patches on operating systems (Windows, macOS, Linux) and core applications. Asset Management: Maintain an accurate inventory of all IT assets, including tracking hardware lifecycle, warranty, and disposal. Networking & Connectivity Network Troubleshooting: Diagnose and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN, internet access) for end-users. Device Management: Configure, monitor, and troubleshoot basic network hardware, including routers, switches, and access points. Cabling: Assist with physical network cabling, patching, and maintaining the organization's network closets/data centers. Security Basics: Implement and monitor basic network security protocols, including firewall access rules and WPA security for wireless networks. End-User Support & Operations Helpdesk Management: Act as a primary responder for the IT helpdesk, handling tickets (via phone, email, or ticketing system) for all technical issues. Account Management: Manage user accounts, access permissions, email setup, and security settings in Active Directory and other centralized systems. Documentation: Create and maintain clear, step-by-step technical documentation, knowledge base articles, and user guides. Training: Provide essential training and guidance to end-users on hardware usage, software applications, and IT best practices.

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IT Support