IT Support

Job Title:

Role Overview:

We are looking for a proactive and reliable IT Support team member to help maintain our Microsoft 365 environment and provide day-to-day technical assistance to the team. You will play a key role in ensuring smooth IT operations and secure system management. 

Key Responsibilities:

• Manage and administer Microsoft 365 accounts, including user creation, license management, and access permissions. 
• Provide first-level troubleshooting for hardware, software, and connectivity issues. 
• Assist with setup and maintenance of Outlook, Teams, and SharePoint. 
• Implement and support data security practices, including password resets, MFA setup, and activity monitoring. 
• Support software installations, updates, and system configurations. 
• Maintain clear documentation for IT processes, troubleshooting steps, and user guides. 

Ideal Candidate:

• Basic knowledge of Microsoft 365 administration. 
• Strong problem-solving and communication skills. 
• Ability to work independently and manage time effectively. 
• Prior experience in IT support or helpdesk roles (preferred).