11Scientific

Job Title: IT Support (Part-time) Role Overview: We are looking for a proactive and reliable IT Support team member to help maintain our Microsoft 365 environment and provide day-to-day technical assistance to the team. You will play a key role in ensuring smooth IT operations and secure system management. Key Responsibilities: Manage and administer Microsoft 365 accounts, including user creation, license management, and access permissions. Provide first-level troubleshooting for hardware, software, and connectivity issues. Assist with setup and maintenance of Outlook, Teams, and SharePoint. Implement and support data security practices, including password resets, MFA setup, and activity monitoring. Support software installations, updates, and system configurations. Maintain clear documentation for IT processes, troubleshooting steps, and user guides. Ideal Candidate: Basic knowledge of Microsoft 365 administration. Strong problem-solving and communication skills. Ability to work independently and manage time effectively. Prior experience in IT support or helpdesk roles (preferred).