IT Support Engineer

Company: Missan Technology Solutions Pvt. Ltd.

Location: Guindy, Chennai (Onsite only, no work from home)

Note: Candidate must be willing to work during non-working hours as required (NOC role)

About Us

Missan Group of Companies, established over 23 years ago, is a leading IT solutions provider headquartered in the UAE. We specialize in delivering cutting-edge IT infrastructure, cloud solutions, managed services, and software development. As part of our growth strategy, we are setting up a back-end office in India to strengthen our software division and enhance customer support capabilities. Learn more about us at: www.missancomputer.com

Role Overview

As a IT Support Engineer, you will be responsible for monitoring, maintaining, and supporting IT infrastructure and services for our clients. You will work closely with our UAE team to ensure system uptime, resolve alerts, and deliver exceptional technical support. The ideal candidate will have professional certifications (CCNA, CompTIA, or Microsoft Certified) and bring hands-on experience with helpdesk operations, server monitoring, backups, and endpoint protection systems.

Key Responsibilities

• Monitor server and network status daily; report and escalate issues to the UAE team.
• Verify backup status, troubleshoot failures, and perform periodic restore tests.
• Review and resolve server and desktop alerts in coordination with the UAE team.
• Document configurations for servers, networks, access points, switches, and PABX

systems.

• Conduct periodic audits to ensure configurations align with documentation and update

as needed.

• Approve and apply patches for servers and desktops.
• Create and manage monitoring policies for critical services based on client

environments.

• Develop automation scripts for RMM to streamline routine tasks.
• Handle customer support via chat, calls, and ticketing systems.
• Respond promptly to emails and support tickets.
• Coordinate with field engineers to confirm task completion.

What We're Looking For

• Positive, proactive, and customer-focused attitude with a strong willingness to learn.
• Excellent verbal and written communication skills to explain technical issues to nontechnical users.
• Networking fundamentals and practical scenarios.
• Common SMB software applications.
• DHCP, DNS, Active Directory, File Server, NAS, Gateways, Firewalls, Cloud services,

Office 365.

• Backup strategies and best practices.
• Awareness of latest cybersecurity threats and mitigation techniques.
• Troubleshooting Windows OS (7/8/10), network printers, scanners, enterprise Wi-Fi,

and antivirus solutions.

• Familiarity with ITIL/ITSM processes.
• Ability to work independently with minimal supervision and as part of a team.
• Strong problem-solving skills and ability to work under pressure.

Preferred Qualifications

• Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are a plus.
• Experience with RMM tools and scripting for automation.

Why Join Us

• Be part of a growing global IT group with 23+ years of industry presence.
• Opportunity to work on diverse technologies and enterprise environments.
• Career growth through continuous learning and upskilling.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time

Application Question(s):

• Have you used RMM tools ?
• Have you done Server level Trouble Shooting?

Experience:

• IT support: 3 years (Preferred)

License/Certification:

• Microsoft 365 (Preferred)
• CompTIA A+ (Preferred)
• CCNA (Preferred)

Work Location: In person