Posted:15 hours ago|
Platform:
Remote
Full Time
IT Support Engineer, L1
Job Overview
Minimum 0-3 Yrs of experience as IT Engineer
Preferred expereince in SaaS Companies/SaaS tools - IT InfraManaging IT related issuesHandling calls & Tickets & also providing Remote support to usersActing as an escalation point providing sufficient levels of technical know-how to assist in root cause identification and permanent resolution of issuesExperience in handling Printers, Servers, Desktop, LaptopLaptops and Desktops installationKnowledge of OS level software (Mac, Chromebook, Linux and Windows)Reconcilation/ keeping Track of the Assets and other IT devices,Good Experience with Physical Asset Verification, Asset Audits, Asset Management toolsExperience in Handling Network at Retail StoreMaintaing Daily/Weekly/ Monthly Tracker of the calls loggedExcellent problem-solving and multitaskingDeveloping and implementing new technology solutionsVendor Co-ordination ( ISP/Printer/Systems etc )Raising and communicate effectively incidents and resolution plans with third party vendors and service providersGood excel skills ( For Reports )Candidate should be convenient in travelling to our other offices as and when required for handling IT issues
Job Type: Full-time
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
ZAP91 Solar
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