IT Support Engineer

Job Summary:

We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT operations across the organization.

Technical Support & Troubleshooting:

• Provide Level 1 and Level 2 support for hardware, software, network, and system issues.
• Diagnose and resolve system, application, and connectivity problems within defined SLAs.
• Escalate complex issues to senior engineers or vendors when necessary.
• Support remote users via VPN, remote desktop, or helpdesk tools.

System & Network Maintenance:

• Monitor, maintain, and troubleshoot LAN/WAN, Wi-Fi, routers, switches, and firewalls.
• Perform routine maintenance on systems, servers, and backups.
• Assist in installation, configuration, and updates of operating systems, antivirus, and business applications.
• Support cloud-based tools such as Microsoft 365, Cloud Workspace, or Azure AD.

Asset & Access Management:

• Maintain IT inventory records for systems, peripherals, and licenses.
• Manage user accounts, permissions, and security settings (Active Directory, email, etc.).
• Ensure compliance with company IT and data security policies.

Documentation & Reporting:

• Maintain detailed documentation of incidents, resolutions, and system configurations.
• Generate regular reports on IT performance, ticket trends, and system uptime.

Collaboration & Continuous Improvement:

• Work closely with internal teams to support infrastructure and technology projects.
• Suggest and implement improvements for system performance and IT processes.
• Train end-users on best practices and new tools or updates.

Required Skills & Qualifications:

• Bachelor’s Degree in IT, Computer Science, or a related field.
• 3–5 years of experience in IT support or systems administration.
• Strong knowledge of Windows and/or macOS environments.
• Experience with networking (TCP/IP, DNS, DHCP), printers, and shared drives.
• Familiarity with ticketing systems.
• Very good understanding of cybersecurity and backup solutions.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks effectively.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification

Cisco CCNA (preferred)

• Must be willing to work in rotational shifts: 8:00 AM – 5:00 PM and 1:00 AM – 10:00 PM.

Experience:

• IT support: 4 years (Required)

Work Location: In person