IT Support Engineer

Experience

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No. of Positions:

Qualifications

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Functional Area:

We are seeking a skilled and experienced IT Support Engineer to join our team. This role demands deep technical expertise in Microsoft 365, Intune, Endpoint Management, and SharePoint, coupled with strong analytical and troubleshooting capabilities. The ideal candidate will be responsible for maintaining endpoint compliance, ensuring data security, and driving user satisfaction through proactive IT support and process improvements.

Key Responsibilities:

• Remote Technical Support & Troubleshooting
• Provide technical support for remote employees across Windows, macOS, and Linux systems.
• Manage and secure endpoints via Microsoft Intune and Endpoint Manager, including policy creation, deployment, and compliance monitoring.
• Troubleshoot hardware/software issues (camera, mic, VPN, device performance, etc.) to ensure remote productivity.
• Support Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.) and perform admin-level operations in the Office 365 Admin Portal.
• Assist users with MFA setup, access control, and password management.
• Resolve SharePoint access, permission, and data sync issues.
• Conduct virtual training sessions on security best practices and software usage.

System Maintenance

• Perform system updates, patches, and backups regularly.
• Monitor network performance and security, addressing issues proactively.
• Maintain IT asset inventory and coordinate warranty claims/repairs with OEMs (Lenovo, Apple, Dell).

Documentation & Tracking

• Maintain accurate records of support requests, troubleshooting steps, and resolutions.
• Track and document IT assets, repairs, software licenses, and courier dispatches for remote equipment.
• Conduct periodic laptop audits to ensure compliance, performance optimization, and risk mitigation.
• Collaborate with IT team members to resolve complex technical issues.

Skills, Knowledge, and Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 7 years of experience in IT support or a related role.
• Certified Microsoft 365 Administrator preferred.
• Proficient in Windows, macOS, and Linux environments.
• Hands-on experience with Microsoft Intune and Endpoint Manager.
• Strong troubleshooting and analytical problem-solving skills.
• Familiarity with network technologies (TCP/IP, DNS, DHCP) and hardware components.
• Excellent communication skills with a customer-centric approach.
• Ability to work independently and collaboratively in a team environment.