IT Support Engineer

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support and manage Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Manage and troubleshoot network connectivity, switches, and Unifi Wi-Fi devices.
• Provide support for Avaya landline systems.
• Ensure system updates, security patches, and antivirus compliance across all devices.
• Maintain IT asset inventory and documentation.
• Manage and resolve tickets via the internal ticketing system.
• Provide remote support for branch offices in UAE, KSA, Qatar, and UK.

Qualifications & Skills:

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT support or helpdesk role.
• Good understanding of Windows OS, Office 365, and basic networking.
• Strong communication and troubleshooting skills.
• Ability to provide remote support across different locations and time zones.

Work Environment:

• Based in Thrissur or Coimbatore back office.
• May require occasional extended hours during critical IT maintenance or issue resolution.

Job Type: Full-time

Work Location: In person