IT Support Engineer

As an IT Support Engineer, you will be responsible for maintaining and troubleshooting computer systems, software, and networks to ensure the smooth operation of IT infrastructure. Your role will involve installation, configuration, maintenance, and troubleshooting of both hardware and software components. Key Responsibilities: - Troubleshooting and Resolution: Diagnose and resolve technical issues related to hardware, software, and networks through remote support, on-site visits, or client interaction. - Installation and Configuration: Install, configure, and maintain computer hardware and software systems, including setting up new accounts, configuring network devices, and installing new software. - Network Maintenance: Monitor and maintain computer networks to ensure stability and security, involving troubleshooting network issues, updating security software, and implementing new network technologies. - Customer Support: Provide technical support to users via phone, email, or in-person, addressing their questions and concerns. - Documentation: Document technical fixes, troubleshooting steps, and other relevant information for future reference and training purposes. - Inventory Management: Maintain accurate records of hardware and software assets, including tracking software licenses, hardware warranties, and other relevant information. - Continuous Learning: Stay updated on the latest IT technologies and best practices through training sessions, industry publications, or professional organizations. Skills: - Technical Skills: Strong knowledge of computer hardware, software, and networks. - Problem-Solving Skills: Ability to diagnose and resolve technical issues. - Communication Skills: Clear and effective communication with users. - Customer Service Skills: Providing excellent customer service. - Analytical Skills: Analyzing data to identify root causes of problems. Education: - Bachelor's degree preferred Experience: - Total work experience of 2 years preferred Job Type: - Full-time Benefits: - Provident Fund Ability to commute/relocate: - Patna, Bihar: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Work Location: - In person,