IT Service Management - Presales Solution Architect

Your Impact

Design & Deliver Solutions

• Lead or contribute to the design of multi-year, commercially viable managed services
• Map client needs to standardize GDS offerings and coordinate full solution development
• Produce cost inputs, architecture artefacts, and service design deliverables
• Collaborate with platform delivery, sales, and finance to ensure validation and sign-off

Engage & Influence Stakeholders

• Experience engaging C-level stakeholders, though current focus is on internal stakeholder alignment with external influence growing
• Deliver presales presentations and articulate solution value clearly and credibly
• Analyse current states, uncover transformation levers, and shape business-aligned roadmaps

Demonstrate Value & Drive Innovation

• Translate GDS capabilities into client outcomes and business impact
• Identify gaps, risks, and differentiators during solution shaping
• Share customer insights to inform offering development and improve solution relevance

Learn, Grow & Contribute

• Build fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)
• Contribute to team development through reviews, artefacts, and process improvements

You will be successful in this role if you have:

What Were Looking For

• ITIL 4 Foundation certification (required)
• 6-10 years experience in service management AND presales
• Experience engaging C-level stakeholders, with current focus on internal engagements that are evolving outward
• Familiarity with managed services design, costing, and delivery in an MSP environment, including the use of productised and standardised solution models
• Strong commercial awareness and excellent communication skills

What Success Looks Like

Delivery of validated, high-quality solution inputs
Clear articulation of value in presales conversationsTrusted contributor across internal and customer-facing engagementsDemonstrated growth in technical, commercial, and consultative capability