IT Service Desk Support Specialist

Molecular Connections

10 - 15 years

11 - 15 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

administration customer service microsoft azure networking it service desk helpdesk system administration technical support service desk ticketing itsm incident management linux desktop support troubleshooting aws communication skills jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide timely Level 1 and Level 2 technical support, aiming for a high first-call resolution rate
Escalate complex issues to specialized IT teams (e
g, Network, System Administration, Development) when necessary and ensure follow-up
User System Maintenance Manage user accounts, including provisioning, de-provisioning, access control, and password resets in a diverse environment (Microsoft Active Directory, Linux user management)
Perform routine system health checks and maintenance tasks for hardware and software
Assist with the setup and configuration of new employee workstations (desktops, laptops, mobile devices)
Provide basic support and troubleshooting for corporate applications and peripheral devices
Technical Knowledge Exposure System Administration/Cloud: Possess a foundational understanding of server environments, including basic troubleshooting related to cloud services like AWS or Azure
Cybersecurity: Assist in monitoring security alerts and escalating potential threats
Educate users on security best practices and help manage endpoint protection tools
Required Qualifications 13 years of experience working in an IT Service Desk, Help Desk, or technical support role
Proven experience with ticket handling and management using a professional ticketing system (eg, Jira)
Hands-on experience with user account management and troubleshooting within Microsoft (Windows OS, Office 365) environments
Exposure to or basic working knowledge of Linux operating systems is highly desirable
Familiarity with foundational concepts related to Cloud Technologies (AWS or Azure) and/or Cybersecurity monitoring
Excellent verbal communication, active listening, and customer service skills
Ability to troubleshoot effectively, think critically, and solve technical problems under pressure
Relevant certifications (CompTIA A+, ITIL Foundation)
Why Join Molecular ConnectionsThis is a unique opportunity to join a mission-driven company at a pivotal time in its growth
You will be a key part of our vision to "build the future of scientific intelligence," with a clear path for professional growth and a chance to make a lasting impact on our organization and a competitive remuneration with other benefits commensurate with candidates experience and track record

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