We are looking for a dependable and detail-oriented L1 Support Executive to provide first-line support for enterprise-grade software products used in domains such as content workflows, data management, and domain-specific platforms. The ideal candidate will assist users in resolving day-to-day issues, answering product-related questions, and escalating complex problems to higher support tiers. This role is ideal for someone with strong communication and organizational skills who enjoys working across varied digital platforms and supporting users from diverse professional backgrounds. Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or a related field. 1+ years of experience in a helpdesk, product support, or L1 technical support role. Strong verbal and written communication skills in English. Familiarity with support ticketing and service desk tools, such as: Jira Service Management / Jira Service Desk Redmine Freshdesk Zendesk Zoho Desk Ability to troubleshoot software usage issues and guide non-technical users effectively. Basic understanding of digital platforms that manage structured workflows or large datasets. Preferred: Exposure to platforms dealing with structured data, content pipelines, or industry-specific software solutions. Ability to handle support for multiple products or modules simultaneously. Experience documenting solutions and creating support articles or FAQs. Familiarity with tools such as: Confluence (for documentation) Microsoft Excel or Google Sheets File formats such as CSV, JSON, or XML Remote support tools (e.g., TeamViewer, AnyDesk) Roles & Responsibilities Serve as the first point of contact for customers encountering issues with business applications. Provide prompt and professional responses to support tickets, emails, or chat queries. Troubleshoot common user issues and guide users through application features and provide step-by-step instructions for common tasks. Document all support interactions and maintain accurate ticket records. Escalate advanced issues to L2 support or technical teams with clear context and logs. Contribute to the maintenance of internal knowledge bases and support documentation. Monitor support queues and ensure timely resolution within agreed SLAs. Collaborate with internal teams to identify recurring issues and suggest usability improvements.

You have not uploaded your resume yet. in My Profile section to apply for any postion. Requirement Details. About the Company: Molecular Connections is the pioneering AI-ML driven content solutions company from India. For over 20+ years, we are working with global publishing leaders across the full spectrum of STEM domains (commercial, government/regional scientific research organizations, non-profits including societies and universities). Role: As part of our Chemistry services, you will play a key role in developing content for our internal database. Your expertise will help maintain the quality and efficiency of academic journal workflows. |Responsibilities: - Screen and analyze research work published in Life Sciences to contribute to our scientific databases - Utilize your conceptual clarity and analytical mindset to grasp complexities in research domains - Collaborate with our team to maintain the quality and efficiency of academic journal workflows Qualifications Skills: - Postgraduate in Chemistry/ Ph.D - Strong organizational and multitasking abilities - Excellent communication skills and attention to detail - Familiarity with structure drawing tools is a plus General Info: - Experience: 0-3 years - Location: Coimbatore What We Offer - Opportunity to work with a dynamic team - Professional growth and development - Competitive compensation package

About the job : Developing and maintaining Python applications, designing and optimizing application performance, and implementing security and data protection with MongoDB. Responsibilities : - Develop applications : Create and maintain software applications using Python - Optimize performance : Design and optimize application performance, usability, and scalability - Troubleshoot : Debug applications to ensure low latency and high-availability - Implement security : Implement database security, backup, and recovery best practices - Automate tasks : Design and maintain Python scripts and codes to automate tasks - Database management : Experience with MongoDB or similar databases, including database design, query optimization, and data modeling Skills : - Proficiency in Python programming language (Pandas, BeautifulSoup, FastAPI) - Ability to design and maintain Python scripts and codes - Ability to troubleshoot and debug applications - Ability to implement test-driven development and automated testing - Ability to maintain and configure MongoDB instances - Ability to create RESTful API with FastAPI or Django - Ability to parse PDF and XML files - Strong analytical and problem-solving skills - Familiarity with version control systems like Git

Position: Automation Engineer Experience Required: 4+ years Primary Skills: JavaScript, Cypress Key Requirements:· Minimum 4 years of experience in test automation · Strong hands-on experience with JavaScript (ES6+) and Cypress · Experience writing and maintaining automated UI and API tests · Familiarity with CI/CD pipelines and version control systems like Git · Good understanding of web technologies (HTML, CSS, REST APIs) · Strong debugging, troubleshooting, and analytical skills · Ability to work collaboratively in agile development teams · Knowledge of BDD frameworks like Cucumber

Company Description Molecular Connections (MC) is a leader in Big Data and Data Science Solutions, using AI-powered models to drive digital transformation for customers. With a strong focus on innovation, MC collaborates with leading pharma and STEM industries to offer end-to-end software development and data insights. The company is located in Bengaluru, India, and has a workforce with over 70% women, making it one of the top companies for women to work for in India. Role Description This is a full-time on-site role for a Junior Quality Assurance Analyst at Molecular Connections. The role involves tasks such as analytical skills application, quality assurance, quality control, manual testing, and creating test cases to ensure the quality of software products. Qualifications 1-3 yrs experience in Quality Assurance and Quality Control processes Proven experience in manual/functional testing methodologies (e.g., black-box testing, exploratory testing). Expertise in developing and maintaining automated test scripts using MSTest. Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Excellent analytical and problem-solving skills. Ability to prioritize tasks, manage time effectively, and meet deadlines. Strong written and verbal communication skills. Experience with API testing is a plus. Familiarity with other automation frameworks (e.g., Selenium) is a plus. Bachelor's degree in Computer Science, Engineering, or related field

You have not uploaded your resume yet. Please upload your latest resume in My Profile section to apply for any postion. Requirement Details. Job Description: Responsibilities: Conduct thorough manual/functional testing of software applications across various functionalities. Develop and maintain automated test scripts using MSTest framework. Identify and report bugs and defects through a bug tracking system. Analyze test results, diagnose issues, and collaborate with developers to resolve them. Participate in code reviews to identify potential defects early in the development process. Stay up-to-date with the latest QA methodologies and best practices. Contribute to the improvement of existing testing processes and documentation. Work effectively within an Agile development environment. Clearly communicate test findings and recommendations to technical and non-technical audiences. Experience : 1+ yrs upto 3 yrs Qualifications: Proven experience in manual/functional testing methodologies (e.g., black-box testing, exploratory testing). Expertise in developing and maintaining automated test scripts using MSTest. Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Excellent analytical and problem-solving skills. Ability to prioritize tasks, manage time effectively, and meet deadlines. Strong written and verbal communication skills. Experience with API testing is a plus. Familiarity with other automation frameworks (e.g., Selenium) is a plus. Qualification(s):

Position Overview We are seeking an experienced SAS Programmer - Pharmaceutical to join our clinical programming team. The successful candidate will be responsible for developing, testing, and maintaining SAS programs for clinical trial data processing, CDISC dataset creation, and regulatory submission deliverables in compliance with pharmaceutical industry standards. Key ResponsibilitiesSAS Programming & Development Develop and maintain complex SAS programs for clinical trial data processing and transformation Create SDTM (Study Data Tabulation Model) datasets from raw clinical data Build ADaM (Analysis Data Model) datasets for statistical analysis Generate tables, listings, and figures (TLFs) using SAS procedures Develop reusable SAS macros and standard programming libraries Optimize SAS code for performance and efficiency Data Processing & Validation Transform and clean clinical trial data using SAS DATA steps and procedures Implement data validation checks and quality control processes Create and maintain data derivation specifications and programming documentation Perform dataset reconciliation and data integrity checks Debug and troubleshoot SAS programs to ensure accurate outputs CDISC Implementation Implement CDISC standards (SDTM, ADaM) using SAS programming Create and maintain CDISC-compliant datasets for regulatory submissions Develop define.xml files and associated documentation Ensure metadata consistency across programming deliverables Support CDISC validation and compliance reviews Regulatory Support Prepare SAS programs and datasets for regulatory submissions (NDA, BLA, IND) Ensure programming deliverables meet FDA, EMA, and other regulatory requirements Support regulatory inspections by providing programming documentation Maintain 21 CFR Part 11 compliance in all programming activities Create and maintain programming specifications and validation documentation Technical Collaboration Work with biostatisticians to understand analysis requirements and specifications Collaborate with data managers on database design and data transfer processes Support clinical teams with ad-hoc programming requests and data queries Participate in UAT (User Acceptance Testing) and validation activities Provide technical guidance to junior programmers Required QualificationsTechnical Skills Advanced proficiency in SAS programming (Base SAS, SAS/STAT, SAS/GRAPH, SAS Macro) Strong experience with SAS DATA steps, procedures, and functions Proficiency in SQL and database programming Experience with CDISC standards implementation (SDTM, ADaM) Knowledge of clinical trial data structures and pharmaceutical data flows Understanding of regulatory requirements for pharmaceutical submissions Experience Bachelor's degree in Computer Science, Statistics, Mathematics, or related field 3-5 years of SAS programming experience in pharmaceutical/biotech environment Hands-on experience with clinical trial programming and CDISC datasets Experience with regulatory submission programming deliverables Knowledge of clinical research processes and Good Clinical Practice (GCP) Programming Competencies Expertise in SAS macro programming and automation Experience with complex data manipulations and transformations Proficiency in creating and maintaining programming documentation Strong debugging and troubleshooting skills Experience with version control systems and programming best practices Preferred QualificationsAdvanced Technical Skills Experience with SAS Enterprise Guide, SAS Studio, or SAS Viya Knowledge of other programming languages (R, Python, SQL) Experience with cloud-based SAS environments (AWS, Azure) Familiarity with clinical data standards beyond CDISC (HL7 FHIR, etc.) Experience with automated testing and validation frameworks Industry Experience Experience across multiple therapeutic areas and study phases Knowledge of adaptive trial designs and complex study protocols Experience with global regulatory submissions and requirements Familiarity with electronic submission formats (eCTD, STDM) Experience with clinical trial management systems and EDC platforms Certifications SAS Certified Base Programmer SAS Certified Advanced Programmer CDISC certification (preferred) Technical EnvironmentSAS 9.4 or SAS Viya platform Windows/Linux server environments Oracle, SQL Server, or other enterprise databases Version control systems (Git, SVN) Clinical trial management and EDC systems Working ConditionsHybrid/remote work flexibility Collaborative programming team environment Project-based work with varying deadlines Occasional overtime during submission timelines Professional development and training opportunities

As a Variant Annotation Curator, your primary responsibility will be to curate, harmonize, and maintain high-quality variant annotation datasets from a variety of public and proprietary sources such as ClinVar, ClinGen, HGDM, CADD, refSeq, REVEL gnomAD, dbSNP, and COSMIC. You will be tasked with developing and implementing pipelines to ensure the harmonization of variant annotations across different formats, nomenclatures, and reference genomes. Standardizing variant representations using HGVS, VCF, and other relevant formats will also be a key aspect of your role. Collaboration with the technical operations team to deliver curated data into customer systems will be essential. Additionally, you will be responsible for performing quality control and validation of variant annotations to uphold data integrity standards. Staying updated with the latest developments in variant annotation standards and tools, as well as understanding differences between annotation database versions, will be crucial for this position. Documenting curation processes and contributing to documentation will also be part of your duties. To qualify for this role, you should have a Master's or Ph.D. in Bioinformatics, Computational Biology, Genomics, or a related field. Strong experience with variant annotation tools and databases is required. Proficiency in ETL/workflow tools like Airflow, Nextflow, and scripting languages such as Python or R is essential. Experience with version control systems like Git, familiarity with genomic data formats (VCF, BED, GFF), and reference genome builds (GRCh37/38) is necessary. Previous experience with data harmonization and integration across heterogeneous sources, knowledge of ontologies, and controlled vocabularies (e.g., ClinVar terms, Sequence Ontology) are also important qualifications. Having excellent problem-solving skills and attention to detail is crucial for success in this role. Additionally, experience with SQL (Postgres), familiarity with Kubernetes architecture, and cloud services like AWS would be advantageous in fulfilling your responsibilities as a Variant Annotation Curator.,

You will be a valued member of our clinical research team as a Statistical Programmer, where your primary responsibility will be to program, validate, and deliver statistical outputs for clinical trials. In this role, you will play a crucial part in ensuring compliance with regulatory standards and industry best practices. Your key responsibilities will include developing and maintaining SAS programs for clinical trial data processing, analysis, and reporting. You will be required to map clinical trial data to CDISC standards (SDTM and ADaM) to ensure compliance with regulatory requirements. Creating and maintaining analysis datasets following CDISC implementation guidelines will also be a part of your daily tasks. Additionally, you will perform data validation and quality control checks to uphold data integrity. Documentation and compliance will be another important aspect of your role. Your tasks will involve generating and maintaining CDISC documentation, which includes define.xml files, reviewer's guides, and annotated case report forms (aCRF). Conducting Pinnacle21 validation checks, resolving compliance issues, and ensuring that all deliverables meet regulatory submission standards will be essential. Maintaining comprehensive programming documentation and version control will also be part of your responsibilities. You will also be responsible for producing Tables, Listings, and Figures (TLFs) based on Statistical Analysis Plans (SAP) and collaborating with biostatisticians to implement complex statistical analyses. Supporting clinical study reports and regulatory submissions, as well as performing ad-hoc analyses as requested by clinical teams, will be part of your statistical analysis and reporting responsibilities. Collaboration is key in our team, and you will work closely with clinical data management, biostatistics, and regulatory affairs teams. Your involvement in project meetings, providing technical expertise, supporting timeline planning, and deliverable tracking will be crucial. Additionally, you will mentor junior programmers and provide them with technical guidance. To excel in this role, you will need a minimum of 3+ years of experience as a statistical programmer in clinical research or the pharmaceutical industry. Advanced SAS programming skills, including expertise in Base SAS, SAS/STAT, SAS/GRAPH, and SAS Macro language, are required. A strong understanding of clinical trials, CDISC standards, and experience with CDISC documentation are essential. Soft skills such as excellent communication, problem-solving mentality, attention to detail, and effective team collaboration will also be important. Preferred qualifications include experience with Real-World Data (RWD), Pharmacokinetic (PK) calculations, R programming, and knowledge of other statistical software packages. A Bachelor's degree in Statistics, Mathematics, Computer Science, Life Sciences, or a related field is required, while an advanced degree is preferred but not mandatory if you have relevant experience. This position offers a competitive salary, comprehensive benefits package, professional development and training opportunities, a collaborative work environment, and career advancement opportunities within our growing organization. Join us and contribute meaningfully to clinical research while developing expertise in regulatory compliance and industry best practices.,