It Manager

Specific Duties Responsibilities

Primary Responsibilities:

• Design IT architecture to support IT applications
• Focus on Information security, Active Directory management, Domain management
• Level 1 support for all Infrastructure related issues
• Coordinate and support unit IS FMS teams for all IS related issues
• Design and upkeep of connectivity infrastructure across the organization
• Implementation management of production environment
• Manage and consolidate inventory across all units
• Design new hardware and connectivity architecture for new implementations
• Responsible for implementation of third party interfaces
• Vendor management
• Server, network firewall administration and support
• Coordinate with cloud team for latest version and patch upgrades
• Coordinate with outsourced team on SAP administration
• Define SLAs with outsourced teams on systems uptime and monitor SLA breach
• System security check, access controls, user id management
• Version upgrades, patch upgrades
• IST inventory management, procurement, preparing budgets
• Manage outsourced team and track issues logged.
• Track and monitor AMC renewals
• Scan latest technology development and adapt to IST environment to enhance performance
  

Secondary Responsibilities

• Support end users in SAP/business applications to co-ordinate with SAP module leads
• Provide level 0 support wherever applicable .
  

Qualifications/Requirements

• Bachelors Degree in IT, Computers or related field.
• ITIL, CCNA certification is a plus
• Experience and knowledge of hardware and networking concepts
• Proficient in end user support
• Ability to analyze problems and provide clear recommendations
• Strong organizational skills
• Excellent communication skills, written and verbal
• Good interpersonal skills
• Able to Multi-task and work under tight deadlines
• Must be able to work as a team player as well as work independently with little to no supervision
• Must be an effective problem solver
  

Span Of Control

• Internal : Unit IS Team, Outsourced support Team
• External : Cloud Team, Network Team, Datacentre Team Tech Partners