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It Hepdesk Team Lead

It Hepdesk Team Lead

Nityo Infotech

3 - 5 years

4 - 5 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:2 months ago| Platform:

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Skills Required

escalations flooring it support customer service system software sla networking shuttering center management technical support technical analysis writing troubleshooting plastering brick work communication skills sla management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements Excellent English communication skills, both verbal and written Experience leading a team in a call center, preferably in IT support or handling international call sessions Used to handling troubleshooting escalations and giving workaround solutions, tech understanding is preferred Willing to work on the night shift Experience as a Team Lead (TL) in restaurant chains is a plus Familiarity with CRM tools and phone systems Strong grasp of call center KPIs, call guidelines, and SLA management Strong customer service skills Any graduates are welcome Proficiency with basic computer applications and the ability to learn new software systems are preferred Must be able to work independently and with others, as part of a domestic and international team

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Nityo Infotech

www.nityo.com

Information Technology and Services

New Delhi

500+ Employees

364 Jobs

Key People

Manoj Agarwal

Founder & CEO
Sunil Sahu

COO
Amit Bhatia

Vice President, Global Delivery

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It Hepdesk Team Lead

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It Hepdesk Team Lead

Experience & Salary

Skills Required

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