789 It Helpdesk Jobs - Page 21

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 14th June 2025 Timing: 10:00 Am-2:00 PM Location: Tata Consultancy Services, Assotech Business Cresterra, TCS Yamuna Tower, VI, Plot No.22, Noida-Greater Noida Expy, Sector 135, Uttar Pradesh 201301 Carry updated resume, any govt ID printout and one passport size photo. Required Information Details Job Description Role- Desktop support / O365 / Laptop support Location of Requirement Noida Desired Competencies Must-Have Proven experience as a help desk technician . Ability to diagnose and resolve basic technical issues. Basic understanding of computer systems. Customer-oriented and cool-tempered. 2 years' experience in the Helpdesk/Desktop support. Good Communication Skills Basic technical Knowledge. Good-to-Have Experienced resources with good communication knowledge. Responsibility of / Expectations from the Role 1 Resolving incoming client and personnel IT queries on phone. 2 Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. 3 Collaborating with internal departments to ensure that IT needs are met. 4 Documenting processes and maintaining service desk records. 5 Asking questions about the problem and explaining possible solutions 6 Dealing with problems for hardware, such as servers, computers and printers, and software programs

Looking for Networking Engineer L1 Voice Support Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1 year Minimum (Tech Exp Only) Skills and Ability:- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills - English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto 4.75 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on Priya.Chaudhary@Techmahindra.com or on 7906003308

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 13th and 14th June 2025 at Kolkata. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 13th and 14th June 2025 Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

We are looking for a dynamic and motivated female Trainee _ IT officer (fresher) to join our ship management company based in Mumbai. The ideal candidate should be a recent graduate in BE/BSc (IT/Computer Science) from a reputed institute, eager to build a career in the maritime and shipping IT domain. Key Responsibilities : Provide technical support to end-users for hardware, software, and network-related issues. Assist in the installation, configuration , and maintenance of desktops, laptops, printers, and other IT equipment. Help in maintaining IT inventory records and asset tracking. Monitor and support basic network and connectivity issues (LAN/Wi-Fi/printers). Support with routine software updates, patches , and basic troubleshooting . Assist in creating and maintaining user accounts , email configuration, and access permissions. Log and track IT helpdesk tickets and ensure timely resolution. Support the IT team in system documentation , filing, and internal audits. Coordinate with vendors for repairs and replacements under warranty or AMC. Maintain confidentiality and data security protocols as per company policies. Required Qualifications & Skills : BE/BSc in IT or Computer Science from a reputed college (2024/2025 pass-out preferred). Strong fundamentals in computer hardware, operating systems, and networking basics . Good communication skills in English (written and verbal). Basic knowledge of Microsoft Office and Windows environment. Willingness to learn and work in a structured, maritime industry environment . Ability to work in a team and handle multiple tasks simultaneously. Only female candidates will be considered for this role as per team diversity goals.

Job Title: Service Desk Specialist Location: Work from Office (Hybrid) Job Location: Magarpatta, Pune Lead and mentor a small team for managing Operations, Service Desk Tickets and Monitoring Identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring Hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management Guide team to resolve technical issues, come up with new ideas, and enhance processes as required for Shift Mangement, Operations and service desk tickets Guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix Responsible for processes, KPIs, and communication within the project Hands on knowledge of Java, Spring Boot, Linux, Oracle SQL, Python

Your day at NTT DATA The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and or administrators). This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. Key responsibilities: Responsible for managing a team of junior service desk agents and or administrators. Ensures resource allocation, attendance, effective achievement of KPIs and planning activities. Contributes to the process of managing tickets or calls logged at the service desk. Ensures all incidents which are logged, are accurately registered and categorized. Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process. Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it. Be expected to take ownership and resolve or further escalate escalated incidents. Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident. Ensures relevant actions have been logged to enable tracking. Monitors the performance of the team and identifies any training/ coaching intervention required. Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented. Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement. Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner. To thrive in this role, you need to have: Some understanding of the vast range of IT operations and company service offerings Displays good levels of client engagement and service orientation. Demonstrates operational team management skills and ability to effectively manage the resources that report to them. Good collaboration skills and ability to interact professionally. Some understanding of project management principles Academic qualifications and certifications: Bachelor's degree or equivalent in information technology or related field. Relevant technical certifications preferred. ITIL v4 specialist certification and knowledge is required. Required experience: Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment. Entry level team management/leadership experience. Demonstrable experience leading a team of service desk agents preferably within a global technology organization. Workplace type : On-site Working

- Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Resolve client issues by providing timely and accurate solutions. - Communicate effectively with clients to understand their needs and address their concerns. - Collaborate with internal teams to ensure the smooth functioning of systems. - Maintain a deep understanding of the product to accurately define client issues. - Design and implement resolutions based on product knowledge. - Provide exceptional customer service and support to clients. - Continuously update knowledge and skills to stay up-to-date with the latest developments in the field. - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to analyze and solve problems efficiently. - Knowledge of incident management and ticketing systems. - Familiarity with ITIL framework and processes. - Ability to work effectively in a team and collaborate with cross-functional teams.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: Service Desk Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: Service Desk Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA + Allownces and Incentives 24*7 US Night Shift / WFO Both Way Cab 5 Days Working 2 Days Rotational Off Interview - Virtual Location - Pune Surbhi - 8905959447

Role & responsibilities Provide technical support to end users for hardware, software, and network-related issues. Manage and resolve incidents and service requests using ticketing tools (e.g., ServiceNow, JIRA, or similar). Maintain and troubleshoot user accounts, email configurations, and permissions in Microsoft Outlook and Active Directory. Use Microsoft Excel for tracking, reporting, and data management. Support cloud-based services with a basic understanding of Microsoft Azure environments. Assist in monitoring and maintaining network infrastructure including routers, switches, and Wi-Fi. Document support processes, resolutions, and system updates. Collaborate with other IT teams to escalate and resolve complex issues. Preferred candidate profile Must have experience in Microsoft Azure Good communication skills

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / We are looking for Graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities: Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration, and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications: Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Sheez :7829336202

PF Is Mandatory (Provindnt Fund- PF) JD: 1)Engineers with 1-3 years experience in managing IT devices like laptops, desktops, printers, scanners, smartphones 24*7 support 2)Experience of installing & managing latest Windows operating systems (Windows 10, Windows 7, earlier versions) and other applications like MS Outlook, MS Office, Latest Internet browsers, Anti-virus etc3)Adept at resolving technical issues (software) over phone or remotely4)Reasonably good understanding of local area networks (LAN), TCP/IP and DNS concepts5)Knowledge of monitoring and ticketing tools/applications 6)Good customer facing qualities (pleasing disposition, service oriented, timely communications/updates, objective reporting, maintaining records/data etc.)7)Willing to move to next level in IT Services (e.g. server management, IMS etc.) 8)Good Communication skills Note: PF Is Mandatory (Provindnt Fund- PF)

Role - Service Desk Trainer Min exp 4 years in IT Service Desk Must have Trainer Exp on papers Skills - IT Service desk, Service Desk trainer, Trainer Technical Support WFO| 5 Days working Location - Mysore 9116324602 / teena.ghrs@gmail.com

Manage network & system security, perform diagnostics, backups, CCTV, server room & user support. Handle desktop, laptop, and internet issues. Scope may expand as needed. Required Candidate profile Graduate with IT knowledge, hands-on with troubleshooting, system maintenance, and network support. Must be proactive, adaptable, and ready to handle multi-domain tech issues.

Hiring L1/L2 Tech Support Engineers for remote/hybrid roles. Must have knowledge of IT Helpdesk, ServiceNow, ticketing tools, and basic networking. Excellent growth opportunity in support domain.

Job Title: Desktop Support Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

T Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3 years of experience in IT Service Desk operations Key Skills: - Hands-on experience with ServiceNow or similar ticketing tools - Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skills - Ability to compose and respond to professional emails effectively - Good understanding of ticket lifecycle management and working within defined SLAs Roles and Responsibilities: - Provide L1/L2 support to end-users across the organization - Handle and resolve incidents/service requests via the ServiceNow platform - Manage web-based tickets and ensure resolution within defined SLA timelines - Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console - Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed - Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group - Maintain and contribute to the knowledge base by documenting known issues and resolution steps - Collaborate with internal teams to follow up on escalations and ensure timely closures - Maintain a high level of customer satisfaction through prompt and professional service Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or related field - ITIL Foundation certification (preferred) - Strong communication and interpersonal skills - Ability to work independently and as part of a collaborative team Mandatory Skills INCIDENT MANAGEMENT PROCESS Skills to be evaluated on INCIDENT MANAGEMENT PROCESS

Job Summary We are seeking a skilled and customer-focused IT Helpdesk Executive to provide technical support to internal users. The ideal candidate will handle incidents and service requests, troubleshoot IT-related issues, and ensure high levels of customer satisfaction. Key Responsibilities : Act as the first point of contact for end-users seeking technical assistance via phone, email, or chat. Log, track, and monitor all incidents and service requests in the ITSM tool (e.g., ServiceNow, Jira). Diagnose and resolve hardware, software, and network issues (Windows, printers, VPN, Outlook, etc.). Provide support for desktop/laptop imaging, installation, and configuration. Support user account management (Active Directory, Office 365, password resets, etc.). Guide users through step-by-step solutions and provide training where needed. Escalate complex problems to Level 2/3 support when necessary. Maintain IT asset inventory and documentation. Follow IT helpdesk SOPs and ensure timely closure of tickets. Required Skills : Strong understanding of Windows OS, MS Office, printers, and basic networking. Knowledge of Active Directory, Outlook, VPN, and remote desktop tools. Excellent communication and problem-solving skills. Ability to work under pressure and multitask effectively. Familiarity with ITIL practices (certification is a plus). Qualifications : Bachelors degree in Computer Science, Information Technology, or related field. 1-7 years of experience in a technical support/helpdesk role. Relevant certifications (CompTIA A+, ITIL Foundation, MCP) are advantageous. Work Conditions : Rotational shifts or general shifts based on business needs. May require occasional on-site support or weekend availability. Regards, Deepa Baranwal HR Hitachi Systems India Pvt Ltd