1304 It Helpdesk Jobs - Page 21

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Service Desk Coordinator What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to e...

Position: IT Support (Application Technical & Functional Support) Department: Purchase Department Company: Cable and wire Manufacturer Employment Type: Third-Party Payroll (CIEL HR Services)(12 Month Renewable Contract) Location: Halol, Gujarat Education: BE/B.Tech (IT / Computer Science) Total Experience: Fresher to 1 year Budget: Depend on current No. of Openings: 1 Job Responsibilities: Provide technical & functional support for applications at the site Support production and deployment activities Configure and customize (development) ERP systems to align with business requirements Prepare and maintain technical specifications, configuration documents, and customizations Build and execute...

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

IT Helpdesk Engineer - Amara Hospital IT Helpdesk Engineer Diploma/BCA/BSc (IT/CS) Experience (Years) 1-3 Years Job Type Amara Hospital, Tirupati Required Skills: First-level support for hardware/software issues Ticketing tools & remote desktop assistance User account management (Email, AD, VPN) Printer, network & system troubleshooting MS Office, antivirus, backup handling Strong communication & problem-solving Suitable for hospital or enterprise IT support roles

Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - ...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Behavioral | Aptitude | Data Related Skills | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

We are urgently hiring for IT Executive with 2 to 5 years of experience candidate at Mundra location for leading CFS company Interested candidate can apply here or contact below Hely - recruiter5@aarcellor.in +91-9099026641

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Process 1 Sky Q Voice process Tech support UK shift 10th Graduates nd undergraduates wit excellent communication skills Only one way cab for dropping Fresher upto 23 Exp upto 31 2 days off Shift timings- 12.30 Pm to 2.30 Am roshni- 8951992038

YOUR ROLE Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. YOUR PROFILE Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder commun...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

JOB Role: The role requires the candidate to manage and providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements: Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident repor...

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT envi...

Job Description: Manage IT deliverables for Voice support across multiple shift with rotational weekly offs • Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. • Process clients requests in line with the organization’s security policies, existing mainframe access control lists.• Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. • Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. • Manage Deliverables for Voice and Chat support • ...

Hello, We are hiring for Technical Support International Voice for one of the Big4 Client. Kindly reach me - sangeeta.p@dynpro.in/ WhatsApp- 9938562573 Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support International Voice Process Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Only Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Service Desk Analyst Experience: 3+ Years Job Overview Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Duties and Responsibilities Take client phone calls from US and other countries, open Incident or Request tickets Activ...