789 It Helpdesk Jobs - Page 19

Hi All, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer - Troubleshooting WIFI devices Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to client Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring Freshers for International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 working days 2 days off Rotational shifts Cab facilities 2 months training in Mysore Only Graduates (Btech/BE/BCA) Excellent Communication Skills SALARY STRUCTURE : Upto Rs 2.45 LPA -- For Freshers Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 VANSHIKA-9628372762 YAGYANSHI- 9821182648 LAIBA - 9654201996 FAREHA- 8528371817 SIYA-7565006262

Technical support and provision of services at the client end. Should be responsible for demos. Provides any necessary data or reports to the sales team. Exerts attention to detail, as client may have the same problems. Online IT support to client. Required Candidate profile Reports the problems as necessary and to solve the problems. Technical support related to IT solutions to corporate clients. Renewals of IT solutions. Good communication skills in English and Hindi

We are seeking a proactive and customer-focused IT Service Desk Specialist with 1 to 3 years of hands-on experience in technical support and end-user services. The ideal candidate will be responsible for providing first-line support, resolving IT incidents, handling service requests, and ensuring high levels of customer satisfaction across the organization. Key Responsibilities: Provide first-level technical support via phone, email, chat, or in-person for hardware, software, network, and application-related issues. Diagnose, log, and resolve IT incidents and service requests within agreed SLAs. Install, configure, and troubleshoot desktop/laptop systems, mobile devices, printers, and peripherals. Maintain knowledge base documentation and standard operating procedures. Escalate complex issues to L2/L3 teams as necessary and follow through on resolution. Assist with user onboarding/offboarding including account setup, access rights, and equipment provisioning. Monitor and manage IT tickets using a ticketing system (e.g., ServiceNow, Jira, or Freshservice). Perform regular system checks, updates, and patch management under guidance. Support remote users via remote desktop tools (e.g., AnyDesk, TeamViewer, RDP). Maintain asset records and inventory of IT equipment. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in IT support or service desk roles. Basic understanding of Windows/Mac OS, Microsoft Office 365, Active Directory, and common enterprise tools. Familiarity with ticketing systems and remote support tools. Excellent problem-solving and communication skills. Ability to multitask and prioritize in a fast-paced environment. Willingness to work in shifts or on-call rotation if required.

Hardware & Software installation, maintenance, and upgrading. Provide support for technical issues, networking, internet-related issues. Taking regular backups of computers. Ensuring all the computers working fine Configuring & maintaining e-mail a/c Required Candidate profile Diploma in hardware and networking. Good knowledge of assembling computers Technical knowledge to sort hardware and software-related issues

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Job Role Role would require day in day out client interactions over telephonic calls and remote session over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 1 to 6 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitude Desired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple priorities Key Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & Solving Key Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691 /'sahil.sahoo@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 2 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Exp: Ctc: Exp ctc: Notice period: Warm Regards, Sahil Sahoo Recruiter Whatsapp No:- +91-7978743691 sahil.sahoo@dynpro.in Dynpro India Pvt Ltd

International Voice Process Technical Support Microsoft o365 DNS DHCP Active Directory FSMO Rules Handling customer queries over call. immediate joiners only Call - 8826800366 Required Candidate profile Active Directory, DNS, DHCP , RDS , FSMO, Technical Support, Group policy ,o365

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities

Fresher only Skills:- Active Directory, Office 365, MS outlook Technical Graduate only CTC:-Up to 2.4 LPA Working Days 5 days working, 2 days rotational off Location:- Hinjewadi, Pune Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

Roles and Responsibilities Desktop Troubleshooting and Network Troubleshooting Installing and configuring Operating Systems (Windows XP/ Linux) Installing and configuring Application Software (MS Office, Open Office, .net and Java) Desired Candidate Profile: Graduates from any stream (Btech. & PG is not mandatory). Candidates trained at relevant technologies will be preferred Ability to work with minimal supervision. Flexible in working on weekends/ holidays if required. Candidates ready for a commitment of 2.5 years only need to apply. Only male candidates can apply. Perks and Benefits As per company's norms. The selection process consists of one HR/Personal interview and two technical interviews. You may walk-in between 10:00 AM and 4:00 PM on any weekday( Mon-Sat) to the address given below: Address: TransDyne IT Services Pvt. Ltd. MPR Residency, First Floor, Model House Lane, Dwarakapuri Colony Punjagutta, Hyderabad 82 For any queries/clarifications please contact through telephone on 040-30222666 or e-mail us on hrd@transdyne.in . You can also visit our website, www.transdyne.in , for more information about the company and career prospects.

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

Skills:- Active Directory, Office 365, MS outlook Grad with 1 yr in International Voice CTC:-Upto 4 LPA Working Days 5 days working, 2 days rotational off Location:- E. City Bangalore Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

We have an urgent opening with our esteemed client. Our client is a leading company in 2-Wheeler industry. Designation : IT Helpdesk Support Experience : 1-2 Years experience as IT Helpdesk / IT Support / System Administrator Location : Chinchwad MIDC, Pune Roles & Responsibilities : Provide first-level support to resolve technical issues related to hardware, software, and network systems. Respond promptly to support requests via email, phone, or ticketing systems. Diagnose and resolve technical issues, including operating system errors, application crashes, and connectivity problems. Escalate unresolved issues to higher-level support or specialized teams as needed. Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8,10 & 11) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 Perform routine maintenance tasks, such as system updates, backups, and antivirus management. Ensure all IT equipment is functioning properly and assist with hardware installations or replacements. Basic troubleshooting of networking LAN issues Configuring & Troubleshooting of Network printers, scanners & local printers at L1 Level. Installation & configuration of various software Resolving tickets within the SLA through ticketing tool for floor support/Remote support/Call support. Deployment and complete user configuration of new user profiles utilizing windows Operating System. Giving support through remote by using RDC/other remote-control applications Train and support users on IT systems, tools, and best practices. Provide guidance on security protocols and procedures. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer this job to them.

Infinite Computer Solutions India Pvt. Ltd. is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Serve as the first point of contact technical assistance via phone Troubleshoot and resolve issues related to desktops, laptops, printers, OS (Windows/Mac), and software. Handle user access, password resets, email setup, and application configuration Required Candidate profile Log all incidents and service requests accurately Provide basic support for networking, VPN, and Wi-Fi connectivity issues. Install and configure software, updates, and patches as required. Perks and benefits Perks and Benefits

We are hiring an IT Executive to support and maintain our IT infrastructure. Immediate joiners preferred with strong troubleshooting and technical skills.

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

To receive, analyze & assign ITSM calls to respective engineer, software developer to ensure that the end user get the IT support. To support end user technology, fixed telephony & associated operating systems, software & administration platforms. Required Candidate profile 5-7 years of relevant experience of IT support, MIS, Troubleshoot, Diagnose and fix the issue in reputed pharma company

Role- Assistant Manager Service Desk Exp- Min 6 Years International Only Should have a designation of a AM on papers Pune | 5 Days working 2 days off Skills: Service Desk, Active Directory, Servicenow, Tech Support 9116324602 / teena.ghrs@gmail.com

Min 1 Yr Exp Into Technical Support International Voice Only Technical Graduate CTC -Up to 4 LPA+ Variables 24*7 Shift 2 Way Cab 5 days working Exp Considered After Graduation Only Immediate Joiners Only Location-Bangalore Contact 8769866443 Neha

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Engineers role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 2: 00 PM. • Experience Range: 1 - 5 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: 3 - 4.5 Lacs • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.