789 It Helpdesk Jobs - Page 20

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Sr. Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 4: 00 PM. • Experience Range: 5 - 7 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: As per Market Std. • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 85295 46798 (Divisha)

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 6 LPA FOR 2 YEARS PLUS EXP Salary : Rs 4 LPA FOR 1 YEARS PLUS EXP FREHSERS -- Rs 3 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore Schedule your interview kindly call or drop your resume on the given numbers HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for International Technical Support Engineer - Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with excellent communication skills. Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with excellent communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be excellent in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is mandatory. Essential Functions: Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5.5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Excellent in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Contact : Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc. . Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

Job Opportunity For Customer Support Engineer with Accenture. Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L1 Support over call JD- Excellent Communication Skill. Strong Experience & background in Global Service Desk. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Active Directory-O365 is Required. We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems. Core Competencies Communication skills - Excellent oral and written communication skills Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with troubleshooting OSS and BSS tools Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Experience with working on ITSM tools Specific Knowledge of other required Computer Systems/Applications for different work environments. If Interested kindly share your resume at rsaxena@vbeyondapac.com Thanks, Ruchi Saxena

SUMMARY Job Summary: We are seeking a proactive and customer-focused L1 Support Engineer (Windows Desktop Support Voice) to provide technical assistance to end-users via voice calls. The ideal candidate will have experience resolving hardware/software issues on Windows platforms, handling inbound support calls, and working with ticketing systems in a service desk or helpdesk environment. This role demands strong communication skills, a keen ability to troubleshoot remotely, and a solid understanding of desktop environments and common user issues. Key Responsibilities: Respond to and resolve user-reported incidents via voice, email, or ticketing systems Provide first-level troubleshooting support for Windows desktops, laptops, printers, and common software issues Assist with installation and configuration of Windows OS, MS Office, Outlook, VPN, and peripheral devices Log incidents accurately in ticketing tools and escalate unresolved issues as per SLAs Handle user account management tasks like password resets and access issues (e.g., via Active Directory) Guide users through troubleshooting steps over the phone in a clear, user-friendly manner Maintain documentation and follow knowledge base/SOPs for standard fixes Collaborate with L2 teams for escalation and resolution tracking Must - Have Skills: 1 3 years of experience in Windows desktop or IT helpdesk support roles Strong working knowledge of Windows 10/11 , desktop hardware, and common software troubleshooting Proficiency in handling inbound voice-based technical support for end-users Familiarity with ticketing systems (e.g., ServiceNow, ManageEngine, or similar) Hands-on experience with Outlook, VPN, printers, and MS Office suite Understanding of Active Directory for basic user support tasks Excellent communication and problem-solving skills Good to Have: ITIL Foundation certification Exposure to remote access tools (e.g., AnyDesk, TeamViewer, RDP) Experience in BPO/IT Service Desk Voice environments Familiarity with Shift-based / 24x7 support models

SVN System Technologies is looking for VIP Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Behavioral Skills Email etiquette Communication skills Critical thinking and problem-solving skills Achievement/Performance oriented Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation. Provide technical expertise to the application development and testing team Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects. Business Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly Monitor the implementation, maintenance and support for systems related to asset banking. Track and update the status to the change to the respective stake holders Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines Customer (Both Internal & External) Adherence to client (internal) deliverables timelines Manage user experience to have complete clients satisfaction Internal process Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements Track the entire process of customization of external software to meet business requirements Preparation of solution Document Providing solution for system integration Oversee the execution of the test cases and documentation of necessary user manuals Testing of new change request. Checking the backend functionality provided by the vendor Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking Internal Process Managing Audit open issue Manage Change Request process Completion of goal setting, appraisal and feedback Adhere SLAs related to business-critical services are met by the IT team - 85% Adherence to timelines and Budgets for the projects under management - 95% Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100% Compliance to Regulatory requirements as per timelines committed - 100% Innovation & Learning Completion of relevant certifications and assigned trainings Educational Qualifications Bachelors in Computer Science, IT engineering or equivalent Post-graduate qualification is preferred. Experience(Years and Core Experience Type) 2 5 years of experience in IT and banking applications. Certifications Any additional IT application knowledge, is added advantage Functional Skills Knowledge of banking business & technology Knowledge of system integration Vendor Management

Job Title: Technical Support Representative (Voice) Location: Bangalore Job Type: Full-Time Experience Required: 1 years. Job Summary: We are seeking a customer-focused and tech-savvy Technical Support Representative (Voice) to join our support team. In this role, you will assist customers by phone, troubleshooting technical issues, and providing prompt, accurate solutions to ensure high levels of customer satisfaction. Key Responsibilities: Answer inbound support calls to resolve technical issues. Diagnose and troubleshoot technical problems using effective questioning and available resources. Escalate complex issues to Level 2/3 support teams as required. Provide step-by-step guidance to customers in a clear and professional manner. Log all support interactions in the ticketing system. Follow up with customers to ensure issue resolution and satisfaction. Maintain knowledge of product updates, new features, and common issues. Meet or exceed individual KPIs, including call quality, first call resolution, and customer satisfaction. Required Skills & Qualifications: High school diploma or equivalent; Associates or Bachelors degree is a plus. 1 years of experience in a technical support or call center environment (voice-based). Strong verbal communication skills Excellent problem-solving and analytical skills. Familiarity with operating systems (Windows, macOS, Linux), networking basics, and common software tools. Ability to remain calm under pressure and handle irate customers professionally. Flexibility to work in shifts, weekends, and holidays as needed. Contact Nancy - 7259027282 / 7259027295 / 7760984460 / 9686682465 / 9900024811 / 9900024951

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6 Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Greetings from Infosys BPM Ltd., We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore and Pune Location, please walk-in for the interview on 13th June 2025 at Bengaluru. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Bengaluru and Pune. Interview Time: 10 AM to 4 PM Interview Date: 13th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Job Location: Bangalore and Pune Skills - Customer Support and Service Desk - Voice Process Education - Full time Graduates Experience - 0 - 4 Year Work from office. Service Desk Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Customer Service Job Description: Process Executive Key Responsibilities: - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must to adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Additional certifications in customer service/upskilling If interested, please share your resume with below details to akshara.r02@infosys.com and hanan.mir@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR

Greetings from Infosys BPM Ltd., We are hiring for Chat Process - Windows Support in Hyderabad. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Role: Senior Technical Process Specialist Shift: 24/7Location: Hyderabad (Work from office) Experience: 1 - 4 Years Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft Windows and O365. You'll provide timely and effective solutions, ensuring a positive customer experience. Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support in Chat Process. Must have in hands Experience in troubleshooting queries related with Microsoft Windows and O365. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to neha.sharma95@infosys.com Name: Email & Mobile Number: Graduation: Total experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Preferred Location: Flexible with Night Shift: Preference will be given to the Immediate Joiners Regards, Infosys BPM Talent Acquisition | INFY HR

Role - Team Lead Should have a designation of a Team Lead on Papers Loc - Pune / Bangalore Exp - Min 4 years 9116324602 / teena.ghrs@gmail.com

Title Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Responsible for day-to-day operations including end user technical support; Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions requiring supervisor intervention; Trains, coaches, and mentor's other helpdesk associates to achieve team and department goals; Proactively identifies training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience; Performs high quality and timely solutions and exhibits initiative with completing assignments and making improvements to the Help Desk service processess; Provides reports, analysis, feedback, and other recommendations for improving customer service/experience and optimize operational efficiencies; Maintains professionalism in interactions with all coworkers, colleagues, and end users. Qualifications Minimum 5 years of industry experience; In depth knowledge of PC hardware and general operating system components; Has excellent interpersonal skills interacting with end users, team members, and executive leadership teams; Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated; Familiarity with creating reports on operational SLA and using analytics to optimize operational efficiency; and Displays good relationship skills to be a role model for the team. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Req ID: 308592 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board . Our employees' quality, integrity, and commitment are critical factors in our company"™s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore". General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Preferences: - Optional (nice-to-haves) For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do ITIL foundation certified "“ Flexible "“ Willing to work in a Rotational 24*7 Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

Req ID: 321951 We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Helpdesk Senior Associate" to join our team in "Bangalore".

Req ID: 316819 We are currently seeking a Field Tech Senior Specialist - 360 IT support to join our team in Hyderabad, Telangana (IN-TG), India (IN). Position Overview What is the nature of the position and its services provided to the client 360 IT Support APP and hardware Asset Management Conference room and technologies support Mobility device support Ad hoc project support Client"™s Business Problem to Solve (Role Importance and Details) What are the key client solutions this position provides 1. Hardware leasing and lifecycle 2. Turnkey IT support solutions 3. Mobile device management and support 4. Conference device management and support General Duties and Tasks (Basic Required Qualifications) What specifically will this person be doing 1. L2 Onsite IT support presence covering Multiple technologies and solutions 2. Asset Management and managing device lifecycle including disposal and return to vendor 3. Liaise and work closely with client to ensure BAU needs are met 4. Ticket Management to ensure SLA and NPS requirements are achieved 5. Asset and mobile devices refresh 6. Conference room support including devices and technologies

Req ID: 326965 We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida".

Req ID: 315812 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Help Desk SR.Associate " to join our team in "Bangalore". Position's General Duties and Tasks In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas for this role include: Excellent English is written and verbal communication skills. "¢ Exceptional customer service skills. "¢ Great Team player "¢ Great communication skills, comfortable working with various stakeholders 4,50,000"¢ Strong troubleshooting skills, bug finding, and resolution "¢ Ability to work independently within a diverse global team "¢ IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include"¢ Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. "¢ Knowledge in Desktop Support "¢ Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Req ID: 325692 We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida" Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. ShiftRotational shift. QualificationGraduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

Warm Greetings, Job Title: Technical Support Chat Process Client: Leading Global Tech Brand Location: Whitefield, Bangalore Shift: US Rotational Shifts (5 Days Working) Job Description: We are hiring Technical Chat Support Executives with prior experience in international chat processes. The role involves providing technical assistance and troubleshooting for Apple products (Mac, iPhone, iPad, etc.) via live chat. This is an excellent opportunity for tech-savvy professionals with strong communication skills and a passion for solving customer issues. Eligibility Criteria: Experience: Minimum 6 months of experience in international chat support (mandatory) Education: Any graduate Skills Required: Strong written and verbal communication skills (English) In-depth technical knowledge and troubleshooting ability (especially on Apple devices like Mac) Good problem-solving and customer handling skills Willingness to work in US rotational shifts Work Mode: Work from Office (Whitefield, Bangalore) Process: Technical Chat Support Shift: US Rotational Shifts Working Days: 5 days/week (2 rotational offs) CTC: Up to 4.8 LPA + Attractive Incentives Immediate Joiners Only How to Apply: Call and book your interview slot: 7829336202 / 7829336034 / 9380300644 /6360905880