789 It Helpdesk Jobs - Page 24

To assist all our users with any logged IT related incident when called upon. To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications. To accurately record, timely update and document tickets with relevant and detailed information. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications. Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure. Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies. Consistently support and demonstrate the company mission and values. Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks. Execute resolutions to problems and follow standard practices. Combine technical expertise with customer service to work towards a resolution. Work closely with the rest of the support team members to resolve issues quickly and efficiently. Maintain a high level of customer satisfaction and quality support to end-user.

Job Title: IT Senior Support Specialist/Assistant manager Locaon: Bengaluru, KA 560043 Full-me role Job Descripon: ¢ Provide rst-level technical support to end-users, responding to inquiries and resolving hardware and so¢ware issues ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Install, congure, and maintain computer hardware, so¢ware, and peripherals Cloud server: Adding new accounts, removing old accounts, moving data and managing the data Troubleshoot and resolve IT-related problems, both remotely and on-site Perform system upgrades, installa¢ons, and congura¢ons Monitor and maintain the health of computer systems, networks, and servers Document and maintain accurate records of IT support ac¢vi¢es and resolu¢ons Develop innova¢ve network troubleshoo¢ng methods that reduce down¢me and lower repair costs Work closely with departmental managers to determine the maintenance and growth needs of the network ¢ ¢ Develop and execute disaster planning and maintain data backups Determine the ra¢onale and methods for upgrading company network so¢ware programs each ¢me an update is released ¢ ¢ Track and maintain hardware and so¢ware inventory/asset management (alert team before the service/warranty due to expire) Maintain essen¢al IT infrastructure, including opera¢ng systems, security tools, applica¢ons, servers, email systems, laptops, desktops, so¢ware, and other hardware ¢ ¢ ¢ ¢ ¢ Oversee Internet services management, including ILL, BB, ISP, and VOIP An¢virus and DLP Services: Manage an¢virus solu¢ons and Data Loss Preven¢on (DLP) services. Alert management and stakeholders on IT policy breach/viola¢on Make sure Ticket SLAs are met and maintained to industry standards Contribute to crea¢ng SOPs and assist in Audits Requirements: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Proven experience as an IT Senior Support Specialist or similar role Minimum 5+ years of experience Strong working knowledge of computer systems, hardware, security, so¢ware, and networks Familiarity with various opera¢ng systems (Windows and macOS) Excellent troubleshoo¢ng and problem-solving skills Customer-focused with outstanding communica¢on and interpersonal abili¢es Ability to work independently and collabora¢vely in a team environment Strong knowledge of IT security principles and prac¢ces Strong analy¢cal, diagnos¢c, and problem-solving skills ¢ ¢ ¢ ¢ ¢ Good communica¢on ability, both wri¢en and verbal Strong knowledge of Microso¢ technologies, including Ac¢ve Directory, DNS, DHCP, and Windows OS Prociency in network administra¢on, including rewall management and VPN congura¢ons Familiarity with cybersecurity controls and compliance standards (SOX, ISO 27001, ISO 22301) Willing to Work onsite and to be exible in shi¢s Educa¢onal qualica¢on: ¢ ¢ High school diploma. Bachelors degree in Informa¢on Technology, Computer Science, or a related eld is preferred Preferred qualica¢on: ¢ ¢ ¢ Professional cer¢ca¢on (e.g., CCNS, CISSP, MCSE, A+) AWS cloud (VPC, Ac¢ve directory, Instance etc.) experience with cer¢ca¢on Experience working with Firewall and VPN (preferably Sophos) Interested candidates can walk-in for the interview between 10:00 -5:00 PM contact person : 8904433239

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simplest / most elegant solution to a problem Should be flexible with Rotational Shifts & rotational week offs Responsibilities: 1. Team Leadership: Lead and supervise a voice technical support team, ensuring effective communication and collaboration. Foster a customer-focused and service-oriented culture within the team. 2. Call Center Operations: Oversee the day-to-day operations of the voice support call center. Monitor call queues, agent performance, and service levels to meet or exceed set targets. 3. Training and Development: Conduct ongoing training sessions for voice support representatives to enhance their technical skills and customer service abilities. Ensure that team members are well-versed in product knowledge and troubleshooting techniques. 4. Quality Assurance: Implement quality assurance programs for voice support interactions to maintain high standards of service. Regularly review and assess recorded calls for accuracy, professionalism, and adherence to established procedures. 5. Performance Metrics: Set and track key performance indicators (KPIs) related to voice support, such as average handling time, first-call resolution, and customer satisfaction scores. 6. Customer Escalations: Handle escalated customer issues that require managerial intervention. Work closely with the team to address complex technical problems and ensure timely resolution. 7. Technology Management: Ensure that the voice support team has access to the necessary technology and tools to provide efficient assistance. Stay updated on advancements in voice support technologies and implement relevant solutions. 8. Documentation: Oversee the creation and maintenance of documentation for voice support processes, procedures, and frequently asked questions. 9. Shift and Schedule Management: Develop and manage schedules to ensure adequate coverage for voice support during business hours. Address staffing needs during peak call times or special circumstances. 10. Continuous Improvement: Identify areas for improvement in voice support processes and implement changes to enhance efficiency. Solicit feedback from customers and team members to drive continuous improvement initiatives. 11. Emergency Response: Develop and implement contingency plans for handling spikes in call volume, technical emergencies, or major incidents affecting voice support. Lead the team in responding promptly to critical issues. 12. Compliance and Security: Ensure that the voice support team adheres to compliance and security guidelines. Implement measures to protect sensitive customer information. 13. Cross-Functional Collaboration: Work closely with other departments, such as product development, to adda

International Voice Process Provide technical support and troubleshoot through calls and remote access 5 days working Rotational shifts Salary up to 6LPA Need 1 year experience in Technical process Contact- Ishita - 9529411055 Pragati- 9696837450

Process Type -- Voice Job location - Pune and Bangalore. Experience -- Min 1 year. 24/7 Shift (US) Contact- 9653852049 (Gaurav)

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 4th June 2025 at Kolkata. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 4th June 2025 Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

Hiring Service desk lead, ITIL certification, 2 years required as a TL Location Bangalore Good Experience in Service Desk, Female candidate required

Hello! Greetings for the day. We are currently hiring for IT Service Desk requirement for Mumbai and Gurgaon location, please find the job description below. Responsibilities 1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies. Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation & uninstallation 4. Ability to support users in business applications based on SOP’s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers & copiers locally and remotely Backup and Recovery: (Required for Tech Support) 1. Technical understanding of native backup management tools & different types of backups 2. Ability to isolate system issues to back up job issues 3. Ability to provide SOP based support for configuring & troubleshooting backup related issues 4. Basic Networking (Protocols/OSI Layers/IP address) 5. Desired Skills:- Basic understanding of virtual infrastructure (VMware, Hyper-V, Citrix) and Cloud (AWS, Azure and Google cloud) – (For MSP) 6. Desired Skills:- Understanding of domain setup & ability to add / remove computers to domain – (For MSP and Enterprise) Behavioral & Functional skills 1. Good verbal & written communication skills 2. Time management 3. Ability to collaborate and work in a team 4. Basic understanding of ITIL 5. Decision making 6. Problem solving 7. Planning, organizing & prioritizing 8. Active listening skills Note: It is for 24/7 rotational shift environment, alternate 6 days working in a week. In Mumbai the location will be for Malad and Gurgaon the location is Sector 20. Interested candidates kindly share your updated resume with below details. Total years of exp: Relevant Exp: Current CTC: Expected CTC: Notice Period:

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

Role Information Service Desk (L1) Agent 3 Role Designation Technical Support Specialist Position Summary Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: Min. 24 months’ work experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin. Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint and ODB related issues. Providing support on Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge Additional Preferred skills: PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products Time Management Skills Being proactive and show the utmost respect for customer’s time Good time management, ensuring all contacts with customers add value Ability to Multitask Communication & Relationships Skills To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards. Skills & Knowledge Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as pat of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible Job duties and responsibilities To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs. Help to implement and improve processes and procedures within the team allowing strong service focused deliverables . Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. To participate in an on call rota, providing a 24 hours, first line support service to users. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner; Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution; Escalate an incident or troubleshoot tickets according to the company escalation processes; Ensure Customer Service Level Agreements are met or exceeded; Respond to customer enquiries in a timely and efficient manner; Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format Execute transactions as per prescribed guidelines and timelines Ensure customer/user confidentiality and data protection at all times Education and other requirement Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required. ITIL trained preferred Willingness to work in rotational shifts

Warm Greetings, Job Title: Technical Support Chat Process Client: Leading Global Tech Brand Location: Whitefield, Bangalore Shift: US Rotational Shifts (5 Days Working) Job Description: We are hiring Technical Chat Support Executives with prior experience in international chat processes. The role involves providing technical assistance and troubleshooting for Apple products (Mac, iPhone, iPad, etc.) via live chat. This is an excellent opportunity for tech-savvy professionals with strong communication skills and a passion for solving customer issues. Eligibility Criteria: Experience: Minimum 6 months of experience in international chat support (mandatory) Education: Any graduate Skills Required: Strong written and verbal communication skills (English) In-depth technical knowledge and troubleshooting ability (especially on Apple devices like Mac) Good problem-solving and customer handling skills Willingness to work in US rotational shifts Job Details: Work Mode: Work from Office (Whitefield, Bangalore) Process: Technical Chat Support Shift: US Rotational Shifts Working Days: 5 days/week (2 rotational offs) CTC: Up to 4.8 LPA + Attractive Incentives Immediate Joiners Only How to Apply: Call and book your interview slot: 7829336202 / 7829336034 / 9380300644

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

locationsMumbai - Hiranandaniposted onPosted 22 Days Ago job requisition idR_306635 Company: Marsh Description: We are looking for a talented and dynamic individual to join our Catastrophe Modelling team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data to assess a range of risk exposures and predict outcomes for clients in support of reinsurance transaction process. Conduct research on industry/regulatory developments that affect loss liabilities to determine the impact on clients. Generating multiple exhibits, dashboards and decks leading to have impactful and insightful discussions with clients on their reinsurance strategy. Establish and maintain strong relationships with brokers/clients/reinsurers/colleagues, assist in promptly responding to client queries and concerns. Keep teams updated on industry-specific and specialty related trends that may affect reinsurance programs/calculations Leverage our proprietary MetaRisk software suite and other internal tools to develop and optimize bespoke reinsurance transactions and evaluate their impact on our clients capital, growth, and volatility objectives. What you need to have Bachelors or masters degree in a technical discipline such as Actuarial Science, Data Science, Engineering, Physics, Mathematics or Statistics. 2-4 years of work experience; completion of at least 2 actuarial exams preferred. Curious and proactive mindsetdesire and ability to lead internal initiatives and research projects to completion. A collaborative, team-oriented mindset and effective interpersonal skills that is a positive and helpful presence in colleague and client interactions. Strong ability to be organized and detail oriented. Capacity to progress multiple projects at the same time. A desire and ability to grow beyond your current capabilities. Superior communication and presentation skills. Proficient in MS Excel with skills in other MS Office products. What makes you stand out Familiarity with programming languages & visualization tools (i.e., R, Python, SQL, Alteryx, Power BI) Experience in a technical role at a reinsurance broker, market, or catastrophe model vendor Prior experience in relevant re/insurance field. Understanding of the reinsurance industry and product lines Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

locationsMumbai - Hiranandaniposted onPosted 22 Days Ago job requisition idR_306634 Description: We are looking for a talented and dynamic individual to join our Catastrophe Modelling team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data to assess a range of risk exposures and predict outcomes for clients in support of reinsurance transaction process. Conduct research on industry/regulatory developments that affect loss liabilities to determine the impact on clients. Generating multiple exhibits, dashboards and decks leading to have impactful and insightful discussions with clients on their reinsurance strategy. Establish and maintain strong relationships with brokers/clients/reinsurers/colleagues, assist in promptly responding to client queries and concerns. Keep teams updated on industry-specific and specialty related trends that may affect reinsurance programs/calculations Leverage our proprietary MetaRisk software suite and other internal tools to develop and optimize bespoke reinsurance transactions and evaluate their impact on our clients capital, growth, and volatility objectives. What you need to have Bachelors or masters degree in a technical discipline such as Actuarial Science, Data Science, Engineering, Physics, Mathematics or Statistics. 4+ years of work experience; completion of at least 2 actuarial exams preferred. Curious and proactive mindsetdesire and ability to lead internal initiatives and research projects to completion. A collaborative, team-oriented mindset and effective interpersonal skills that is a positive and helpful presence in colleague and client interactions. Strong ability to be organized and detail oriented. Capacity to progress multiple projects at the same time. A desire and ability to grow beyond your current capabilities. Superior communication and presentation skills. Proficient in MS Excel with skills in other MS Office products. What makes you stand out Familiarity with programming languages & visualization tools (i.e., R, Python, SQL, Alteryx, Power BI) Experience in a technical role at a reinsurance broker, market, or catastrophe model vendor Prior experience in relevant re/insurance field. Understanding of the reinsurance industry and product lines

Greystar is looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. In your journey at Greystar, you will be: Primarily focused on: • Ensuring smooth IT support operations • Contributing to help desk policies, procedures and ensure their implementation • Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities: • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. • Prioritize incidents and service requests according to defined processes to meet defined SLAs. • Use remote tools and diagnostic utilities to aid in resolving support requests. • Installing and configuring hardware and software components throughout various network infrastructure devices. • Install antivirus software and ensure virus definitions are up to date. • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. • Establishing good relationships with all departments and colleagues. • Ensuring company safety and security standards are met. Bringing in the below education and experience: • Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience. • 3+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region. Technically sound in: • Ticketing tools: ServiceNow, Zendesk, etc. • Property Management systems: Yardi, Entrata, and RealPage • IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB) • Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI • Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc. Job Location: • Mohali Reporting to: • Manager global IT help desk

Greetings from KVC CONSULTANTS LTD. Hiring for IT MNC for Service Desk Analys t for PUNE -- HINJEWADI & BANGALORE - ELECTRONIC CITY Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune . Biggest IT MNC in India Process -- International Service Desk Analyst Salary - UPTO Rs 4LPA plus Other perks and benefits Roles and Responsibilities of Service Desk in an International BPO-- Incident Management : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance : Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management : Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management : Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting : Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus : Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity : Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune or Bangalore location because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD /BANGALORE SD WITH YOUR RESUME . HR REBA 9628373764 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 ------------------------------------------ ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

SUMMARY Hiring for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore Both way cab facilitates.

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / 9986267393 We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Chethana :7829336034

Knowledge of Ticketing Tool , Bitlocker , SCCM , Outlook Configuration , Os Installation . Good Communication . Immediate Joiner Only Male Recourses .

Provide voice-based L1 technical support to end users Troubleshoot issues related to Windows OS, desktop hardware, printers, applications Handle login, connectivity, software installation queries Document all incidents, requests, and resolutions Required Candidate profile Escalate unresolved issues to L2/L3 teams Guide users through step-by-step technical troubleshooting Ensure SLAs &quality standards are met Excellent verbal communication and customer service skills Perks and benefits Perks and Benefits

We are hiring for Service Desk Analyst with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903 (whats app only) Experience: 4-6Years IMMEDIATE JOINERS ONLY Contract to hire Technical Skills: Extensive knowledge of supporting and troubleshooting Windows IT Systems and network infrastructure. • Comprehensive knowledge of standard office software applications including word processing, spreadsheets, presentations, flowcharting. • Ability to organize and prioritize multiple work assignments, work with little supervision, and work well under pressure. • Good interpersonal and communication skills with the ability to communicate effectively with all levels throughout the organization.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA + Allownces and Incentives 24*7 US Shift Both Way Cab 5 Days Working 2 Days Off Interview - Virtual Location - Pune Contact- Surbhi (8905959447)

We are looking for a reliable and proactive Admin Executive to manage the day-to-day administrative operations of our organization. The ideal candidate will have experience in handling general administration, vendor management, housekeeping supervision, IT helpdesk coordination, and IT asset maintenance.

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Requirements Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Benefits: Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support.