1304 It Helpdesk Jobs - Page 24

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Insta...

Required Skills Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Technology | Usage of ITSM tools | IT Service Management | Service Desk Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the docum...

Required Skills Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Technology | Usage of ITSM tools | IT Service Management | Service Desk Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the docum...

Were Hiring! | Network Administrator Location: Mercury Laboratories Ltd., Unit -1 Department: EDP | Full-Time | On-Site Are you passionate about IT infrastructure, networking, and end-user support? Mercury Laboratories Ltd. is looking for a Network Administrator to join our growing team! Role Overview: As a Network Administrator, youll be responsible for managing our network systems, troubleshooting hardware/software issues, and ensuring smooth IT operations across the organization. Key Responsibilities: Maintain and troubleshoot LAN, WAN, VPN, firewalls, routers & switches Provide hardware support for desktops, laptops, printers, etc. Support enterprise software (MS Office, Outlook, antivir...

. -Provide hardware, software, and network support to users. -Install, configure, and maintain systems and applications. -Handle helpdesk tickets and resolve issues promptly. -Perform routine maintenance, updates, and backups. HR: 7669296936 . Required Candidate profile . -Support hardware deployment and upgrades. -Document issues and resolutions. -Collaborate on IT projects and upgrades. -Provide user training and support. -Keep up with latest technology trends. .

IT Support & Infrastructure Management: Manage user onboarding/offboarding including email, VPN, access rights, and device handover. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed). Maintain and regularly update asset inventory, software licenses, and AMC schedules. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained. Liaise with external vendors for IT procurement, AMC, and system upgrades. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime. Maintain and improve IT policies and documenta...

Helpdesk Engineer Gujarat, Gujarat, India Job Description Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management...

Helpdesk Engineer Noida, Uttar Pradesh, India Job Description Note: salary range 23000 take home salary Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Ca...

Helpdesk Engineer Mumbai, Maharashtra, India Job Description Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Managem...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. Description of Role Providing support to FOS through calls/ emails, register cases in ITSM and allocate technical tickets to SME's and track to closure Role & responsibilities Serve as the first point of contact for business users via the Helpdesk Call Center and Support Email channels. -Respond promptly to incoming support requests (calls and emails) from internal users regarding technical issues. -Log and categorize newly reported tickets accurately within the ITSM system based on the nature of the issue. -Perform init...

Role - Team Lead | Technical support | Service Desk Should need to have Team lead designation Women Candidate Pref Immediate joiner or Serving notice period Exp - Min of 4 year Loc - Bangalore WFO | 5 Days working 2 days fixed off | Both way Cabs

Job Description Job Description: End Point Management Engineer As an End Point Management Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle users onboarding and off boarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing syst...

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ens...

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Any Undergrad OR Graduate Fresher OR Experienced Excellent Communication Skills in ENGLISH is required. Perks and benefits Shift Allowance. Performance & Client Incentives.

Key Responsibilities:IT Support & Troubleshooting: Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems. Provide first-level support for commonly used applications such as Microsoft 365, VPN, and remote desktop tools. Document, escalate, and track IT incidents through the Service Management, ensuring timely resolution. User Onboarding & Access Management: Support IT onboarding for new employees by setting up Active Directory accounts, Office 365 profiles, and other enterprise applications. Assist in managing user permissions, email configurations, and software access based on role-specific requ...

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other agreed chann...

Job Posting Title: IT Assistant - Intern for ICT Support Organization. Work Location: Pune, India Your Role and responsibilities: Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support. Monitoring and maintaining local inventory of hardware & software. Need good time management, solid communication skills, and quick response. Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills. a) Laptop preparation for new joiners, webshop assignments, manage and maintain inventory b) Work on Level 1 tasks for Service Center c) Work on...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the s...

Must have Min 1+yrs exp as a Team Leader from Voice process Technical Support / Service Desk BPO. Good Team Handling exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service OperationsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving softwa...