789 It Helpdesk Jobs - Page 25

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Dear Candidate Greetings from the Kyndryl India Recruitment team . We are currently looking for individuals who have 1 -2 years of experience in Voice process , strong in Communication skills and in Voice Tech Support. Please note that we are only considering applicants who have experience in Voice Tech support as this is a hiring pre-requisite. A L1 Help Desk Analyst - IAM combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced you definitely won't be bored! Your future at Kyndryl This is a true start here, go anywhere opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs If your profile is relevant to the job opening, kindly share your updated resume as a response to this email also please Register on the below link and please share the below details for further review: LINK TO Apply - https://ibm.biz/BdnVNZ

S ervice desk Tech Support Role Looking for Tech Support Service desk Engineering with 3-15 Months of exp. Any Graduation 10 +2 +3 Arts/ Science Engineeting / Diploma (10+3 ) Excellent Communication skills Willing to support 24X7 and Service desk Voce support role Walk in @ Bangalore Manyata Location on 7th June'25 Even Candidate with Customer Support exp. willing to take Tech Support role can apply

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year perfect for freshers with some tech background or candidates with internships in IT support.

Prior experience in setting up PCs/Monitors/laptops physically. Basic troubleshooting of laptop issues, able to log tickets with Dell Some basic knowledge of network cables and connectors. Good verbal and written communication

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

*candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. *providing over all customer service for more details call on Abha 6394461757

IT Support & Infrastructure Specialist Location: Salt Lake, Sector V, Kolkata Full-Time | Onsite (with flexibility) About the Role We're looking for a versatile and driven IT Support & Infrastructure Specialist to join our dynamic cross-regional team supporting three fast-growing, tech-forward organizations: The Client, Quantech, and Quatred Arts . You'll be stepping into a foundational role, helping shape IT operations, infrastructure, and security practices across ~100 users in Kolkata, Toronto, and remote locations . This is a hands-on, high-ownership opportunity where you'll lead implementation and day-to-day management of Microsoft 365 (with Entra ID/Azure AD) , endpoint security via Intune & Defender , and office network troubleshooting while also building documentation and IT support systems from the ground up. Role Scope & Focus 70% : Infrastructure, Security & Cloud Operations 30% : Hands-on IT Support & End-User Services What You'll Do IT Support & Hardware Management Set up, configure, deploy, and troubleshoot laptops (Windows, macOS, Linux), desktops, and mobile devices. Provide responsive support to in-office and remote users across hardware, software, and connectivity issues. Manage IT inventory, procurement, and lifecycle. Network Administration Resolve Wi-Fi and cabling issues in the Kolkata office. Assist with maintaining routers, switches, and access points. Monitor and improve internal network performance. Microsoft 365 & Endpoint Security Administer Entra ID/Azure AD, Exchange Online, SharePoint, Intune, Teams, and Defender. Manage user provisioning, licensing, and endpoint security policies. Implement security improvements aligned with CIS framework . Security & Infrastructure Projects Lead security implementation and operational improvements (CIS-aligned). Contribute to vulnerability management and endpoint hardening. Work closely with local and global teams to roll out best practices. Process & Documentation Set up ITSM/ticketing tools and maintain internal documentation. Build scalable internal IT processes from scratch. Standardize IT onboarding/offboarding procedures. Collaboration & Communication Collaborate 12 times/week with Canadian counterparts (1-hour overlap). Partner with India team leads on planning and daily support needs. Who You Are Experienced in cross-platform IT environments (Windows/macOS/Linux) Hands-on with Microsoft 365 admin (Entra ID/Azure AD is a must ) Knowledgeable in networking (TCP/IP, DNS, DHCP, VPN) Familiar with CIS or similar security frameworks Skilled in using Intune , Defender , and scripting (PowerShell, Bash, Python) Comfortable building systems and processes from the ground up Customer-focused, proactive, and organized Passionate about IT—whether through certifications, home labs, or side projects Nice-to-Haves Certifications: CompTIA A+/Network+/Security+ , Microsoft 365 , CCNA Exposure to small/mid-sized companies and IT operations at scale Basic familiarity with Azure (VMs not required), or DevOps tools Prior experience setting up ITSM tools (Freshservice, Jira, etc.) Why Join Us? Be a key architect of our IT systems and security posture Own and drive infrastructure for a global team Collaborate with highly motivated peers in Canada and India Build processes that truly make a difference from day one Work in a fast-paced, supportive, and innovation-driven environment Apply Now If you're excited about owning IT operations and infrastructure in a hands-on, high-growth environment— we would love to hear from you . Please share your resume and any relevant certifications or project links.

Provide technical support for remote desktop environments, assisting users with system issues, software installation, and troubleshooting remotely.

Provide multi-lingual support for end-users, ensuring effective resolution of IT issues. Offer assistance in various languages and maintain excellent customer service standards.

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

Must be a graduate Must have worked on a ticketing tool, SLA management, incident management. Should have knowledge on call analysis. Should be proficient in Excel. Thorough knowledge on ITIL Processes and MIS. Excellent Communication skills

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

Responsibilities: Answer and log all incoming calls, emails, and messages related to service/support requests. Create, manage, and update tickets in the ticketing system Having the sound knowledge of CRM & Ticketing Tools Monitor open tickets. Annual bonus

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Key Responsibilities: Provide first-line support to internal staff via phone, email, or in person. Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices. Install, configure, and maintain operating systems, software, and IT equipment. Monitor and maintain local area networks (LAN), internet connections, and related equipment. Manage user accounts, passwords, and access permissions in Active Directory and other systems. Assist with onboarding and offboarding processes, including setting up workstations and accounts. Maintain accurate documentation of IT systems, support requests, and resolutions. Coordinate with vendors and external support services when necessary. Support remote work setups including VPN, remote desktop, and collaboration tools. Ensure data security and perform regular system backups. Preferred Skills: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). Basic knowledge of scripting or automation tools (PowerShell ). Understanding of cybersecurity principles and data privacy regulations. Experience supporting cloud-based environments (Azure, AWS, Google Workspace).

SUMMARY Hiring now for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad With cab facilitates.

What Youll Do: Provide first-level technical support for desktops, laptops, printers, and basic networking Troubleshoot hardware and software issues for internal teams Set up and configure user accounts, email clients, and security tools Maintain an updated inventory of IT assets Collaborate with senior IT personnel on upgrades and system enhancements Ensure timely issue resolution to minimize downtime Who You Are: Bachelors degree in IT, Computer Science, or a related field 0–1 year of experience in a technical support/helpdesk role (internships included) Basic knowledge of Windows OS, networking, and hardware troubleshooting Strong communication and interpersonal skills Eager to learn and grow in a fast-paced environment Bonus Skills (Nice to Have): Certifications: CompTIA A+, N+, etc. Experience with remote support tools Interest in scripting (PowerShell, Bash, etc.) What’s in It for You? Hands-on experience with real systems and tools Supportive and collaborative team culture Growth opportunities and mentorship Exposure to modern technologies Competitive salary with performance-based rewards