789 It Helpdesk Jobs - Page 23

Roles and Responsibilities WARM GREETINGS FROM RIVERA MANPOWER SERVICES!! NOTE- Candidates Currently in Bangalore. Hiring Banking Support Specialist / International Non Voice process. For more details contact below given number WhatsApp if in case number is busy CHETHANA 7829336034 Openings available : Process name : International Non voice process Designation : Support Specialist Qualification : Undergraduates /Graduates / Post Graduates Salary : Max : 4.5 + incentives Shift timings : Fixed Shifts Location : BANGALORE Desired Candidate Profile : * Any Graduate/Post Graduates with minimum 1Year of experience in International voice/ Non Voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits *Incentives *Insurance Regards, Chethana 7829336034 Rivera manpower services

IT Executive position Fresher to up to 1yr of exp Summary We are looking for technically skilled candidates with excellent interpersonal skills for the IT executive position. The candidate must diagnose technical issues and ensure the seamless running of the IT system. Responsibilities Provide support to all departments in hardware, software, and network related issues. Respond to tech inquiries via email, over the phone, or in person. Prepare and assign system to newly joined team members as per organization s policy. Configure, install, and maintain IT systems. Configure, install, and maintain laptops and workstations. Maintenance of IT Asset Inventory Technical Skills Knowledge of Microsoft Windows is a must. Familiar with Microsoft Office. Knowledge of IT software and networking tools. Qualifications A bachelor s degree in a relevant field, such as information technology, computer science. Up to 1 year of experience as an IT help desk support or other IT-related position. Freshers can also apply.

Role:Team Lead Service Desk Exp:Min 4Years as Technical Support Lead Skill:Active Directory,Service Desk,Serviecnow,Int.Voice Support Bud:Upto 9 LPA Loc:Bangalore,Pune 5 Days Working 2 Days off/Rotational US Shift Naman8890377950/naman.ghrs@gmail.com

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Warm Greetings, Roles and Responsibilities Openings available: Process Name: Technical Support (Chat Process) profile Shift Timings: Rotational Shift Work Location : Bangalore Salary Package : 3.5 lakh - 4.7 lakh Rounds of Interviews : HR round / Manager Round Graduate Qualifications : Under Graduates/ Graduates Post-Graduate Qualifications : Any Post-Graduates Experience Needed : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply. (Candidates please call other numbers or SMS if in case the recruiters are busy) CHETHANA : 7829336034 *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED. Desired Candidate Profile * Candidates who are Freshers/Recent graduates or relevant experience can apply *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Overview: The IT Support Engineer is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic technical support, troubleshooting common IT issues, and escalating complex problems to higher-level support teams. The Support Engineer plays a crucial role in ensuring smooth operations of the Plant IT infrastructure & Applications. This position requires excellent communication and problem-solving skills, a strong customer service orientation, and a foundational understanding of IT Infrastructure and applications concepts. Responsibilities: First Point of Contact: Serve as the initial point of contact for IT-related queries, incidents, and service requests received email, ticketing system, or in person. Ticket Management Logging, categorizing, and escalating unresolved issues to higher support levels (L2/L3) teams in a timely and efficient manner, providing all relevant information gathered. Production Environment : Troubleshoot and resolve complex issues related to production applications, end-user services, collaborating with application development and infrastructure teams as needed. User Account Management: Perform basic user account management tasks such as password resets, unlocking accounts following established procedures. Hardware and Software Inventory: Assist with maintaining an accurate inventory of IT hardware and software, Office license type. Basic IT Maintenance: Perform basic IT maintenance tasks as directed, such as running updates or cleaning equipment. Basic Troubleshooting: Provide first-level technical support and troubleshoot common issues related to: Desktop and laptop hardware (e.g., booting issues, peripherals, basic maintenance) a) Hardware troubleshooting b) Call logging to OEM c) System health checkup Network connectivity (basic Wi-Fi and wired connection problems). Software applications (basic usage questions, common error messages). Office 365 a) Install and troubleshoot Office 365 issues b) Account setup, password reset, and general trouble shooting Printer management: a) Troubleshoot and manage service calls for printers & copiers locally and remotely Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Understanding of Plant based applications ( SAP, QR, Barcode, Scada etc..) Ensure all the Plant applications are running as per committed SLA’s without any outages. Diagnosing faults and investigating equipment / application breakdowns Advising on equipment upgrades or replacements based on its current condition and operational requirements Planning and scheduling planned and unplanned maintenance work Monitoring IT inventory equipment and placing orders when necessary Documenting all maintenance and repair work for record-keeping and future reference Experience with ticketing systems. Adherence to Policies: Follow all IT policies, procedures, and security protocols. Communication: Communicate effectively with end-users regarding the status of their requests and resolutions. Soft Skills: Excellent communication skills (verbal and written). Strong customer service orientation with a focus on empathy and patience. Good problem-solving and analytical skills. Ability to follow instructions and procedures. Ability to work independently and as part of a team. Attention to detail and accuracy. Adaptability and willingness to learn new technologies.

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support for service desk operations. Resolve client issues by accurately interpreting and designing solutions based on product knowledge. Maintain effective communication with clients to ensure their satisfaction. Collaborate with the team to continuously improve system performance. Contribute to the development of knowledge base articles. Assist in training new team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service desk operations. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical clients. Experience in using service desk tools and ticketing systems. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Need to be proficient in German Language Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient service desk management support. Offer timely and effective resolution to client issues. Maintain a high level of product knowledge. Collaborate with team members to enhance system performance. Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: Minimum B2 Level Certification in German Language Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of IT service desk operations. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk ID Administration, Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and resolving their issues related to Service Desk ID Administration. Your typical day will involve communicating with clients, identifying their issues, and designing solutions based on your deep product knowledge. Roles & Responsibilities: Provide technical support to clients and resolve their issues related to Service Desk ID Administration. Communicate with clients to accurately define their issues and design solutions based on deep product knowledge. Collaborate with cross-functional teams to ensure timely resolution of client issues. Maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Knowledge of ITIL framework. Strong understanding of Service Desk ID Administration. Experience in providing technical support to clients. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of providing technical support to clients. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Utilizing your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support for service desk operations. Resolve client issues by accurately identifying and interpreting problems. Design and implement effective solutions based on deep product knowledge. Collaborate with clients and internal teams to ensure smooth system operation. Maintain a high level of customer satisfaction through exceptional communication. Continuously improve service desk operations through proactive problem-solving. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service desk operations. Experience in providing voice support for service desk operations. Excellent problem-solving and analytical skills. Ability to interpret and design effective solutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Interpret client issues and design effective resolutions based on your deep product knowledge. Maintain a high level of communication with clients, keeping them informed of progress and updates. Collaborate with internal teams to troubleshoot and resolve complex technical issues. Document and track client issues, resolutions, and any additional information. Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to accurately diagnose and troubleshoot technical issues. Knowledge of incident management and problem management processes. Familiarity with ticketing systems and service desk tools. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Tech Check / Technical Support Immediate Joiners Required Ready for Face-to-Face Interviews Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in 24*7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirement and no personal preferences will be entertained. Concerned process only offers one-way drop transport facility. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Provides technical support to TP Global employees who work from home. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues Track and follow cases to ensure that they are closed in an efficient and timely manner Provide and maintain strong, professional relationship with all customers and show empathy at all times Research to the Knowledge Base to troubleshoot customer problems and address questions and/or concerns Handle customers complaints according to procedures and log cases appropriately Ensure all support calls and (when applicable) emails and chats are answered and resolved within the agreed SLAs Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved Take on board feedback and adapt skill accordingly Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security Adhere to Internal and External Standards as those released by the Steering Committees Attend recurrent trainings published by the Client/Company on a regular basis Knowledge Qualifications High school diploma or equivalent Experience At least 1-2 year in a technical support department. Minimum Requirements for Hiring Computer Ability to use the desktop computer system - Ability to use Internet/web applications. Usage of MS Office Language - Proficient in English (C1 level) Writing and verbal communication Ability to communicate correctly and clearly Comprehension. Ability to clearly understand a problem statement Problem Solving Ability to approach problems logically Customer Service Ability to effectively manage customer enquires via all types of channels. Typing - Speed: 25 wpm - Accuracy: 85% Experience – 1-3 year working within the company in a technical support department. 9 out of 12 months exceeding performance KPIs No written warning or disciplinary action Minimum Requirements to Perform the job Computer – Use of production tools - Use of Phone/Mail/Chat System - Clients Tools - CCMS Problem Solving - Strong troubleshooting Knowledge of tools used for troubleshooting. Communication -B2 English (British Council) Complaint Handling Product Knowledge Requirements- Windows, OS, MacOS, Chrome, OS Office Applications Home VPN technologies

Openings for Service Desk Coordinator... Location: Andheri Salary: 30- 40 CTC Education: Graduate with good Communication Role & responsibilities Create and assign service tickets to appropriate teams for resolution Monitor and respond to IT support tickets on time Provide excellent customer service and ensure a positive user experience Team Management Adhere to established service level agreements and response times for service requests Vendor management for Service support Asset Inventory Verbal / Written co-ordination with internal teams Periodic MIS reports preparation Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise ) Report prepare in excel with pivot table and chart wise data Interested candidates can share their cv to albina.shere@pentagon.co.in Whatsapp: 9765778210

Provide L1 support for Microsoft Dynamics 365 CRM and ERP users Coordinate with functional and technical teams to log and follow up on incidents and service requests. Monitor application performance Troubleshoot and resolve application issues

Job Title: Senior Engineer - L1 IT Help Desk Location: Noida Shift: Rotational Experience required: 2- 4 years only Key Responsibilities: ITIL process knowledge Laptop/Desktop Troubleshooting Office 365 Management knowledge User Mailbox, Shared Mailbox knowledge Mail flow rule knowledge Different O365 License knowledge Active directory, DNS, DHCP knowledge Incident Management process knowledge Ticket handling process, how to create, and update, Worklog. Qualifications: Candidates who have academic qualifications as BCA, B Sc., MCA. Preference for ITIL certification About Compunnel: https://www.compunnel.com/ Compunnel, a business tenure of 30 years, A Great Place to Work-Certified Incorporation, with a distinction of 7-time Inc. 5000 honouree, SIA reported as one of the Largest Staffing Firms in the US and Microsoft Gold Certified has marked 200 Million in revenue with a wide network of 2500 Consultants, 500 employees with 10 offices in North America, 5 offices and the delivery centres across India. Compunnel is identified with 300+ placements in a month with Fortune 500 and Inc. 1000 companies to the math of 2000+ active clients, serving with 100s of regular and emerging skills in IT, Engineering, Professional, and healthcare. We are self-reliant with our competitive products in the talent landscape like Staff Line Pro, Staff-line ATS, iEndourseU, Jobhuk, NurseDeck, and Will-hire, and have taken over and incorporated many staffing firms. We also have a specialized team of support functions, Legal, Onboarding, and Immigration . If you think, you are the right fit for this role, please share your updated CV with Komal.sharma@compunnel.com Regards,

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Role- Tech Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Exp - Min 1 yr in Technical support ( International voice) Gaming support exp is must Location: Hyderabad CTC: Up to 6LPA Notice - Immediate Joiners WFO Shift: 24x7 US Rotational Night Shift (5 Days Working) Contact - 8905115503 (Divyanshi) Perks and benefits 2 way cab Incentives & Night shift allowances

The IT Help Desk Technician provides technical support for computer hardware and software to employees within an organization. This includes troubleshooting and resolving technical issues, maintaining inventory records of equipment, and assisting in the deployment of new technology solutions. Job Responsibilities: Provide technical support for computer hardware and software to employees within an organization. Troubleshoot and resolve technical issues related to computer hardware and software. Maintain inventory records of computer equipment and software licenses. Assist in the deployment of new technology solutions within the organization. Collaborate with other IT teams to ensure seamless integration of technology solutions. Document technical processes and procedures for future reference. Stay updated with the latest technologies and industry trends to enhance technical support services. Job Qualifications: Diploma or degree in Computer Science or related field. Proven experience in providing technical support for computer hardware and software. Strong knowledge of computer hardware components and their functions. Familiarity with operating systems such as Windows and MacOS. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Effective communication and interpersonal skills. Knowledge of networking concepts and protocols. Experience with ticketing systems and help desk software.

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: Service Desk Management.

IT Service Desk 1+ yr exp in international semi-voice tech support Windows & MS tools troubleshooting must location- Hyderabad Shifts- US 24/7 CTC up to 6 LPA + incentives Grad only, immediate joiners Email: amanghrs40@gmail.com Call: +91-8306474104

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com