Software Support Executive Cloud Help Desk (Chat Process) Shift Type: Night Shift (Mon to Fri, Rotational Shift) Employment type: Contractual role Shift Timings: 06:00 PM IST to 03:00 AM IST 09:00 PM IST to 06:00 AM IST NOTE: This position is a CHAT Process Technical Support role. Essential Attributes to do this job Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge : Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities: Proficiency in additional languages to support global customers

Financial Planning & Analysis (FP&A) Analyst We're looking for a strategic and analytical individual to join our FP&A team. In this role, you'll play a crucial part in our financial health, assisting with planning, budgeting, forecasting, and reporting to drive informed business decisions. What you'll do: Financial Planning & Analysis: Help report financial results and provide in-depth variance analysis. Assist in presenting financial performance to senior management, explaining product and department results. Collaborate with stakeholders to build and track annual budgets and forecasts, and review actuals against those plans. Fulfil ad-hoc reporting requests from management. Go to Market Finance: Support daily, weekly, monthly, and quarterly revenue forecasting and reporting. Analyze & understand the revenue pipeline, different stages, and appropriate stage weight assignments. Partner with sales and customer success teams to maintain a healthy and robust revenue pipeline. Develop revenue "walks" to identify & highlight pipeline revenue gaps, risks, and opportunities that require attention. What we're looking for: A Qualified Chartered Accountant with 2-3 years of relevant experience (FP&A). Proficiency in financial tools like Excel, PowerPoint, Google Sheets, and Google Slides. Strong analytical skills, including experience with BI and reporting tools (Tableau is a plus). Proficiency in financial analysis, financial modeling, and problem-solving Excellent communication skills and a proven ability to build strong relationships in a remote environment with an international team. Other Details: Shift Time : 2:00 PM - 11:00 PM IST (UK Shift) Position Type: Hybrid Work Location: Pune (Nearby Areas)

Job Purpose: As the Assistant Manager Talent Acquisition, you will play a pivotal role in leading and executing recruitment strategies to attract top talent in alignment with the organization’s goals. You will partner with business stakeholders, and manage end-to-end hiring processes with the support of the Sr. Manager. This role demands a strategic mindset, hands-on execution, data-driven decision-making, and strong stakeholder management to ensure high-quality talent acquisition outcomes. Roles & Responsibilities: Partner with business leaders and hiring managers to understand workforce needs and translate them into effective sourcing strategies Oversee and drive the entire recruitment life cycle from requisition to onboarding, ensuring quality, speed, and a positive candidate experience Lead calibration discussions with stakeholders to fine-tune role requirements and hiring benchmarks Supervise sourcing efforts across multiple platforms and recruiting channels, including job portals, social media, and internal referrals Drive, monitor, and enhance the effectiveness of the employee referral program Create and manage compelling job postings and recruitment campaigns to attract the right talent Conduct and guide screening and selection processes, including interviews and assessments Mentor and support junior recruiters in achieving hiring targets and maintaining process compliance Negotiate offers, manage documentation, and oversee pre-joining and onboarding formalities Ensure smooth coordination for induction and handover to HR operations or business Analyze hiring metrics and publish periodic reports and dashboards for leadership review Identify opportunities for process improvement and contribute to talent acquisition initiatives or projects Functional & Technical Skills: Proficiency in Microsoft Office tools (Excel, Word, Outlook) for data analysis, reporting, and documentation In-depth knowledge of recruitment tools and platforms (Naukri, LinkedIn, Monster, etc.) Familiarity with Applicant Tracking Systems (ATS) and HRMS tools is preferred Strong understanding of sourcing strategies, candidate engagement, and hiring best practices Other Requirement: Excellent communication and stakeholder management skills Minimum 3–5 years of experience in recruitment, with at least 1–2 years in a lead or senior role Experience in bulk hiring and familiarity with BPO/ITES recruitment is highly desirable Proven ability to manage multiple hiring mandates simultaneously People Skills & Competencies Strong planning, organizing, and time management capabilities Ability to make data-driven decisions and exercise sound judgment Team collaboration and leadership skills Strong negotiation, influencing, and relationship-building abilities High level of accountability and execution focus

Job Purpose: Finding and attracting qualified candidates for open positions within the organization will be your primary duty as a recruiter. You will closely collaborate with hiring managers to understand role requirements and execute end-to-end recruitment processes to fulfil the requirement. Your objective will be to find, evaluate, and present applicants who fit the company's culture and meet the necessary requirements Roles & Responsibilities: Calibrate with the hiring managers for better understanding of the job role Source relevant profiles from different recruiting channels Effectively drive the employee referral program Design and advertise job posts for the open positions on social networking platforms Screen resumes and job applications Conduct interviews to filter out suitable candidates for open positions Co-ordinate end to end interview process Act as a point of contact and build influential candidate relationships during the selection process Documentation and Offer negotiation of the selected candidates Process the pre-joining formalities and co-ordinate for the induction process Publish MIS reports as per the process Functional & Technical Skills: Microsoft Outlook/ Word/ Excel skills to be able to document and analyze obtained information/ data from various diagnostic sessions Knowledge of job portals and social media platforms for recruiting Other Requirement: Good Communication Skills Minimum 1 year of proven work experience as a Recruiter Good to have bulk hiring experience with International BPO/ITES organizations Hands-on experience with various recruiting tools (Naukri, LinkedIn, Monster etc.) Familiarity with social media and other professional networks People Skills & Competencies Decision Making skills Planning & Organizing skills Teamwork Time Management Skills Strong decision making & negotiation skills

Group Editor I, Commerce This role is For Ziff Davis Performance Marketing and will support its Brand - CNET Group, home to CNET, PCMag, Lifehacker, ZDNET and Mashable is expanding its commerce content team, and were hiring a Commerce Editor based in India. This person works quickly to ensure all new articles and updates meet or exceed our best practices, evaluating work for clean copy and proper adherence to template layouts, and publishing that work in a timely manner. The successful candidate is a self-starting, detail-oriented editor who will work closely with writers, editors, and leaders across the organization to ensure our brands publish work representative of our high standards. This person has experience overseeing and guiding writers, bringing out the best version of their work. They are also excellent writers themselves, who are willing to pitch in to write and update as needed. They partner well with others, and are adept at collaborating with colleagues and leaders across time zones. To support real-time publishing and cross-functional coordination, this role involves collaboration with U.S.-based teams , with some flexibility required for sync hours and shared planning. This role requires original, human-generated work at all times. The use of any form of generative artificial intelligence (including but not limited to ChatGPT, Bard, Jasper, or other AI content or code generators) is strictly prohibited in the execution of job responsibilities. Any use of AI tools—whether for content creation, code generation, communication, data analysis, or other task execution—will be considered a serious violation of company policy. Violation of this policy will result in immediate termination of employment Job Responsibilities Identify opportunity. You will carefully edit and examine all assigned work to ensure editorial best practices are being followed, looking for any and all avenues for adding value before publishing. Demonstrate organization. Coordinate closely with the rest of the Commerce team to ensure current priorities are being supported, and all work is correctly documented within our internal tools. Think critically. As a key person who will oversee work, it’s crucial that you’re a critical thinker who can sniff out and escalate potential issues, make suggestions, quickly adopt learnings, and follow-up with team members and leaders. Communicate effectively. Ensure writers you work with are regularly reminded of best practices, and work closely with your lead to identify any opportunities for growth and improvement among the writers you regularly work with. Provide feedback. Track repeat errors and communicate up to your lead, ensuring any additional training or corrective measures can be delivered in a timely manner. Stay organized. Work with writers to establish clear writing and update strategies for all forms of published work, while maintaining a flexible production calendar with your lead that adapts to current priorities. Write content as needed. An excellent editor is also an excellent writer. This person not only helps others’ copy shine; they also roll up their sleeves to help write content to meet team goals. Job Qualifications 2+ years of editing experience, preferably in a service journalism setting Able to handle multiple projects with short deadlines Comfortable getting into the weeds on topics you are not an expert in, to ensure submitted writing is accurate and authoritative Willingness to occasionally work outside of standard hours to support business needs during major events

Group Content Writer I, Commerce This role is For Ziff Davis Performance Marketing and will support its Brand - CNET Group, home to CNET, PCMag, Lifehacker, ZDNET and Mashable is expanding its commerce content team, and were hiring a Content Writer l based in India. The editorial commerce team writer will create and update commerce content such as deals articles and other story types as needed. This work will focus on the most up-to-date pricing, engaging product information and editorial best practices as part of a vibrant global team. The successful candidate is first and foremost an accurate, fast, detail-oriented self-starter who also writes in clear, engaging ways that speak to consumer wants and needs. The successful candidate is a quick learner who collaborates well with teammates to reach a common goal. To support real-time publishing and cross-functional coordination, this role involves collaboration with U.S.-based teams , with some flexibility required for sync hours and shared planning. This role requires original, human-generated work at all times. The use of any form of generative artificial intelligence (including but not limited to ChatGPT, Bard, Jasper, or other AI content or code generators) is strictly prohibited in the execution of job responsibilities. Any use of AI toolswhether for content creation, code generation, communication, data analysis, or other task execution—will be considered a serious violation of company policy. Violation of this policy will result in immediate termination of employment Job Responsibilities Embrace accuracy. Pricing, stock availability, and product spec details are correct and up-to-date. Write concisely and with purpose. Use your growing knowledge of the topic and the needs of the audience to clearly and engagingly demonstrate value to the reader, without adding unnecessary prose to the article. Identify opportunity. You will carefully examine all assigned work to ensure every detail is current, relevant to the reader, and reflects the current value of the product or service. Demonstrate flexibility. Involve yourself in Commerce team priorities to ensure your work aligns with our ever-changing world. Maintain calendars. Consistently deliver assigned work complete and on time, every time. Job Qualifications 1-2 years of writing experience, preferably in a service journalism setting Able to handle multiple projects with short deadlines Comfortable getting into the weeds on topics you are not an expert in Willingness to occasionally work outside of standard hours to support business needs during major events

Social Media Manager, Commerce - UK Shift Role (Pune/Mumbai - Hybrid) Ziff Davis CNET Group/ZDPM is a home to CNET, PCMag, Lifehacker, ZDNET and Mashable is expanding its social commerce content operations, and were hiring a Social Commerce Producer based in India to lead our daily deal content across social platforms. This role is focused on social-first publishing, platform-specific strategy, and growing the visibility of Ziff Davis CNET Group/ZDPM Deals on feeds like Twitter/X, Facebook, and more. Youll play a role in shaping how our best shopping content is experienced by audiences across platforms, turning high-value deals into engaging, community-driven moments. To support real-time publishing and cross-functional coordination, this role involves collaboration with U.S. East Coast-based teams, with some flexibility required for sync hours and shared planning. IMPORTANT NOTE: This role requires original, human-generated work at all times. The use of any form of Generative Artificial Intelligence (including but not limited to ChatGPT, Bard, Jasper, or other AI content or code generators) is STRICTLY PROHIBITED in the execution of job responsibilities. Any use of AI tools whether for content creation, code generation, communication, data analysis, or other task execution will be considered a serious violation of company policy. Violation of this policy will result in immediate termination of employment Qualifications Required: 3 - 5+ years of experience managing professional social accounts, particularly in commerce, editorial, or media A strong grasp of how to translate shopping content into feed-native stories Solid copywriting skills with a flair for hooks, value props, and call-to-actions Familiarity with publishing tools (e.g., Buffer, Sprout, True Anthem, Later), analytics platforms, and CMS Awareness of internet and platform culture, especially in the tech shopping and deal discovery space What Youll Do: Social Commerce Execution Publish daily shopping and deals content across X (formerly Twitter), Facebook, and emerging platforms for CNET Deals, PCMag Deals, and Mashable Deals. Create a consistent publishing calendar synced with commerce editorial priorities and seasonal shopping cycles (e.g. Prime Day, Black Friday, Back-to-School). Write platform-native post copy and headlines that hook audiences while driving engagement and clicks. Adapt deals content into compelling social formats, including static posts, threads, carousels, Stories, and others. Manage polls, and other community-forward activations that foster positive engagement. Expand on our unique social voice and tone tailored to each brand while maintaining a clear commerce focus. Platform Growth & Community Impact Contribute to growing engagement rates, impressions, referrals, and follower counts across strategic platforms. Use platform analytics and performance data to iterate, test, and refine your publishing strategy. Track trends in social shopping behavior and surface opportunities for creative experimentation. Support longtail strategies and audience development via strategic posting and real-time engagement. Cross-Team Collaboration & Support Work closely with the CNET commerce editorial team and audience strategists to elevate the performance of top deals. Collaborate across global time zones with editorial, social, and commerce stakeholders. Curate and surface deals content for potential syndication opportunities (e.g., Apple News, Flipboard). Coordinate lightly with other CNET Group departments (SEO, Studios, Paid/Sales) on content planning and optimization. Requirements: This is a remote position for Pune or Mumbai locations. Candidates should be comfortable collaborating across global time zones, with some flexibility around coordination with U.S.-based team members. How well determine success: Growth in social follower base, engagement rate and brand awareness Increased conversions from social content Clear brand strength for CNET, PCMag, and Mashable Deals across feeds Repeatable playbooks and performance wins in social commerce strategy Nice to haves Background in affiliate marketing or commerce editorial Light production or editing experience for social video and image content Experience tailoring content for Instagram Shopping, Pinterest, or social commerce integrations Knowledge of audience behavior across different regions, especially U.S. and India Additional Note: This positions requires to work in UK Shift i.e. 02:00 PM to 11:00 PM IST.