IT Helpdesk

Location : Remote

Shift : 24/7 Support

What You Will Be Doing

• Support deployments and operations of all technology assets for customers, including In-truck and field IoT devices, mobile field apps, corporate IT
• Ensure prompt response and timely resolution of IT requests by prioritizing, monitoring, and handling
  tickets from open to close, escalating issues and documenting resolutions
• Triage incoming issues and provide technical support to end users via various channels (e.g., phone, email, Slack)
• Support in-field hardware on tankers and oversee uptime. Perform first touch support and escalate issues as necessary to the appropriate group.
• Sets high standards of performance for self, assuming responsibility and accountability for
  successfully completing assignments or tasks, self-imposing standards of excellence rather than having standards imposed
• Maintain an attitude of commitment through an outward display of willingness
• Participate in the refinement and execution of IT and team initiatives
• Position requires use of a headset/microphone
  

What You Should Already Know

• 3+ years of experience directly managing IT operations, ideally in a field-deployed environment
• 3+ years of experience managing mobile applications (Android/iOS), MDM experience required, IoT experience is a plus
• 1+ years of experience in Google Workspace.
• 3+ years of experience with Mac OSX and Windows Desktop environments (Client Side)
• Excellent verbal and communication skills with strong attention to detail