IT Helpdesk

Role Overview: As an IT Helpdesk at our company, you will be the single point of contact for various queries related to IT, desktop, laptop, printers, and other devices. You will be responsible for responding to requests and queries for technical assistance through various channels like in person, inbound calls, emails, chat, and web tickets within defined SLAs. Your role will also involve logging all help desk interactions, advising users on appropriate actions, researching questions using available information resources, categorizing and prioritizing incidents and service requests, updating users about request status, and closing requests when users are satisfied with solutions. Key Responsibilities: - Serve as the single point of contact for IT-related queries - Respond to requests for technical assistance through various channels - Log all help desk interactions - Advise users on appropriate actions - Research questions using available information resources - Categorize and prioritize incidents and service requests - Update users about request status and close requests when users are satisfied with solutions Qualifications Required: - Any Graduate preferred, with a focus on B.E./B.Tech/ B.Sc IT - Basic knowledge about different devices and operating systems - Knowledge about filing tickets and logging incidents - Good verbal and writing communication skills - Strong coordination and multitasking abilities - Ability to handle pressure and manage agitated users (Note: No additional details about the company were provided in the job description),