Job Requirements Handle daily technical support activities on desktop support, data network and server management. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Test computers to ensure the proper functioning of computer systems. Train end users on usage of computer hardware and software. Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. Adhere to policies as per corporate manuals and directives. Extend computer support for systems software and hardware. Setup computers and install software/hardware for various applications and programs. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication. Maintain computer peripheral devices like printers and resolve associated problems. (ref:hirist.tech) Show more Show less
You will be responsible for providing IT helpdesk support and assistance to users on various technical issues related to IT, desktop, laptop, printers, and other devices. Your key responsibilities will include: - Being the Single Point of Contact for queries related to IT support - Responding to technical assistance requests through various channels such as in person, inbound calls, emails, chat, and web tickets within defined SLAs - Logging all help desk interactions and advising users on appropriate actions - Researching solutions using available information resources - Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines - Updating users about request status and closing requests upon user satisfaction with solutions To excel in this role, you should possess the following qualifications and skills: Qualifications: - Any Graduate (Preferred B.E./B.Tech/ B.Sc IT) Skills Required: - Basic knowledge about different devices and operating systems - Knowledge about filing tickets and logging incidents - Good verbal communication and writing skills - Strong coordination and multitasking abilities - Ability to handle pressure and manage agitated users,
As a Technical Support Specialist, you will be responsible for handling daily technical support activities related to desktop support, data network, and server management. Your key responsibilities will include: - Setting up desktop computers and peripherals, and testing network connections. - Installing and testing desktop software applications and internet browsers. - Ensuring the proper functioning of computer systems by testing computers. - Training end users on the usage of computer hardware and software. - Developing and managing professional working relationships with contractor personnel, co-workers, and clients. - Adhering to policies as per corporate manuals and directives. - Providing computer support for systems software and hardware. - Setting up computers and installing software/hardware for various applications and programs. - Interacting with staff on desktop problems and resolving them. - Networking and connecting computers within the organization to facilitate better communication. - Maintaining computer peripheral devices like printers and resolving associated problems. Qualifications Required: - Previous experience in technical support roles. - Proficiency in setting up and troubleshooting desktop computers and peripherals. - Strong knowledge of desktop software applications and internet browsers. - Excellent communication skills and ability to train end users effectively. - Ability to develop and maintain professional relationships. - Familiarity with network setup and computer hardware/software installation. - Problem-solving skills and ability to resolve desktop issues efficiently.,