As an IT Helpdesk professional, you will be the single point of contact for various IT-related queries including desktop, laptop, printers, and devices. Your responsibilities will include responding to technical assistance requests through various channels such as in person, inbound calls, emails, chat, and web tickets within defined SLAs. Logging all interactions, advising users on appropriate actions, and researching solutions using available resources will be key aspects of your role. You will be expected to log incidents and service requests, categorize and prioritize them, and manage their life cycle according to established guidelines. Keeping users updated on request statuses and ensuring their satisfaction with solutions provided will be crucial. Basic knowledge of different devices and operating systems, along with the ability to file tickets and log incidents, will be necessary for this role. Effective verbal and written communication skills, as well as strong coordination, multitasking, and the ability to handle pressure, are essential qualities for success in this position. Additionally, the capacity to manage agitated users and ensure their needs are met in a professional and timely manner will be important. If you have 1-3 years of experience in IT Helpdesk support and hold a degree in any discipline (preferably B.E./B.Tech/ B.Sc IT), and possess the required skills and qualifications, we encourage you to apply for this role.,
As a Desktop Engineer, your role involves monitoring, maintaining, debugging, and troubleshooting desktop incidents, hardware failures, wireless, and networking problems. You will be responsible for installing, configuring, updating, monitoring, and troubleshooting various operating systems, applications, internet browsers, and anti-virus software. Additionally, you will guide remote users and provide support for voice equipment including VOIP devices. Managing disk and folder sharing, permission settings, backup administration, reviewing event logs, and troubleshooting peripherals like printers and scanners are also part of your key responsibilities. Key Responsibilities: - Monitor, maintain, debug, and troubleshoot desktop incidents and hardware failures - Install, configure, update, and troubleshoot operating systems, applications, and anti-virus software - Guide remote users and provide support for voice equipment - Manage disk and folder sharing, permission settings, and backup administration - Review application and system event logs - Configure, install, maintain, and troubleshoot peripherals like printers and scanners Qualifications Required: - Any Graduate preferred, B.E./B.Tech/ B.Sc IT - Knowledge of all operating systems, OS applications, networking, security, and antivirus software - Hardware troubleshooting knowledge - Strong problem-solving skills - Networking knowledge - Ability to communicate clearly (verbal & written) - Ability to manage multiple tasks under pressure In addition to the outlined responsibilities and qualifications, the company may provide further details about its culture, values, or mission.,