Insightindia

As an IT Helpdesk professional, you will be the single point of contact for various IT-related queries including desktop, laptop, printers, and devices. Your responsibilities will include responding to technical assistance requests through various channels such as in person, inbound calls, emails, chat, and web tickets within defined SLAs. Logging all interactions, advising users on appropriate actions, and researching solutions using available resources will be key aspects of your role. You will be expected to log incidents and service requests, categorize and prioritize them, and manage their life cycle according to established guidelines. Keeping users updated on request statuses and ensuring their satisfaction with solutions provided will be crucial. Basic knowledge of different devices and operating systems, along with the ability to file tickets and log incidents, will be necessary for this role. Effective verbal and written communication skills, as well as strong coordination, multitasking, and the ability to handle pressure, are essential qualities for success in this position. Additionally, the capacity to manage agitated users and ensure their needs are met in a professional and timely manner will be important. If you have 1-3 years of experience in IT Helpdesk support and hold a degree in any discipline (preferably B.E./B.Tech/ B.Sc IT), and possess the required skills and qualifications, we encourage you to apply for this role.,