6 Logging Incidents Jobs

As a member of the team at Raffles, a renowned collection of luxury hotels and resorts worldwide, your role will involve maintaining a high standard of cleanliness and organization in designated areas. Your responsibilities will include: - Cleaning and maintaining areas according to set standards and procedures - Replenishing guest supplies - Organizing and cleaning equipment for daily tasks, including personal equipment and chemicals - Collecting daily allocations of rooms and keys, ensuring accurate record-keeping - Communicating relevant information such as guest issues promptly - Anticipating guest needs and providing efficient service - Ensuring guest requests are promptly met with cour...

You will be responsible for providing IT helpdesk support and assistance to users on various technical issues related to IT, desktop, laptop, printers, and other devices. Your key responsibilities will include: - Being the Single Point of Contact for queries related to IT support - Responding to technical assistance requests through various channels such as in person, inbound calls, emails, chat, and web tickets within defined SLAs - Logging all help desk interactions and advising users on appropriate actions - Researching solutions using available information resources - Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelin...

As an IT Helpdesk professional, you will be the single point of contact for various IT-related queries including desktop, laptop, printers, and devices. Your responsibilities will include responding to technical assistance requests through various channels such as in person, inbound calls, emails, chat, and web tickets within defined SLAs. Logging all interactions, advising users on appropriate actions, and researching solutions using available resources will be key aspects of your role. You will be expected to log incidents and service requests, categorize and prioritize them, and manage their life cycle according to established guidelines. Keeping users updated on request statuses and ensu...

As an Associate Technology L2 in our Sustain team, you will be responsible for offering first-line technical support to end-users. Your primary tasks will include logging incidents, troubleshooting technical issues, and ensuring timely resolution of problems. Additionally, you will be expected to escalate complex issues to senior team members when necessary. The ideal candidate for this role will be highly motivated and customer-focused, with a strong passion for technology. You should have excellent communication skills and the ability to explain technical concepts in a clear and concise manner. Experience in providing technical support and a good understanding of IT systems and software wi...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...