1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As an IT Helpdesk professional, you will be the single point of contact for various IT-related queries including desktop, laptop, printers, and devices. Your responsibilities will include responding to technical assistance requests through various channels such as in person, inbound calls, emails, chat, and web tickets within defined SLAs. Logging all interactions, advising users on appropriate actions, and researching solutions using available resources will be key aspects of your role. You will be expected to log incidents and service requests, categorize and prioritize them, and manage their life cycle according to established guidelines. Keeping users updated on request statuses and ensuring their satisfaction with solutions provided will be crucial. Basic knowledge of different devices and operating systems, along with the ability to file tickets and log incidents, will be necessary for this role. Effective verbal and written communication skills, as well as strong coordination, multitasking, and the ability to handle pressure, are essential qualities for success in this position. Additionally, the capacity to manage agitated users and ensure their needs are met in a professional and timely manner will be important. If you have 1-3 years of experience in IT Helpdesk support and hold a degree in any discipline (preferably B.E./B.Tech/ B.Sc IT), and possess the required skills and qualifications, we encourage you to apply for this role.,

Posted 1 week ago

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Senior Systems Engineer_Service Management Publicis Sapient

2.0 - 6.0 years

0 Lacs

haryana

On-site

As an Associate Technology L2 in our Sustain team, you will be responsible for offering first-line technical support to end-users. Your primary tasks will include logging incidents, troubleshooting technical issues, and ensuring timely resolution of problems. Additionally, you will be expected to escalate complex issues to senior team members when necessary. The ideal candidate for this role will be highly motivated and customer-focused, with a strong passion for technology. You should have excellent communication skills and the ability to explain technical concepts in a clear and concise manner. Experience in providing technical support and a good understanding of IT systems and software will be beneficial for this position. In this role, you will have the opportunity to work closely with a team of technology professionals, collaborate on problem-solving, and contribute to the overall success of our technology support services. If you are looking for a challenging and rewarding opportunity in the field of technology support, we encourage you to apply for this position.,

Posted 2 weeks ago

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Incident Coordinator (Thane) Team Computers

1.0 - 6.0 years

0 - 3 Lacs

Thane

Work from Office

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

Posted 1 month ago

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Service Coordinator (Thane) Team Computers

1.0 - 6.0 years

0 - 3 Lacs

thane

Work from Office

Posted Date not available

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