Senior Systems Engineer_Service Management

As an Associate Technology L2 in our Sustain team, you will be responsible for offering first-line technical support to end-users. Your primary tasks will include logging incidents, troubleshooting technical issues, and ensuring timely resolution of problems. Additionally, you will be expected to escalate complex issues to senior team members when necessary. The ideal candidate for this role will be highly motivated and customer-focused, with a strong passion for technology. You should have excellent communication skills and the ability to explain technical concepts in a clear and concise manner. Experience in providing technical support and a good understanding of IT systems and software will be beneficial for this position. In this role, you will have the opportunity to work closely with a team of technology professionals, collaborate on problem-solving, and contribute to the overall success of our technology support services. If you are looking for a challenging and rewarding opportunity in the field of technology support, we encourage you to apply for this position.,