Mansion Upkeep Ambassador

As a member of the team at Raffles, a renowned collection of luxury hotels and resorts worldwide, your role will involve maintaining a high standard of cleanliness and organization in designated areas. Your responsibilities will include: - Cleaning and maintaining areas according to set standards and procedures - Replenishing guest supplies - Organizing and cleaning equipment for daily tasks, including personal equipment and chemicals - Collecting daily allocations of rooms and keys, ensuring accurate record-keeping - Communicating relevant information such as guest issues promptly - Anticipating guest needs and providing efficient service - Ensuring guest requests are promptly met with courtesy - Reporting any damage or malfunction in hotel rooms/areas - Maintaining equipment cleanliness and repair - Attending daily briefings, completing assigned tasks, and reporting lost and found items - Handling guest complaints and reporting them promptly - Reporting unusual behavior or activities to supervisors - Complying with health, safety, and hygiene policies - Adhering to grooming and hygiene standards - Attending meetings and training sessions as required - Carrying out additional duties assigned by supervisors - Providing valet services when needed - Understanding guest levels and room categories - Adhering to OH&S legislation and property safety procedures - Logging security incidents and accidents as per hotel requirements Qualifications required for this role include: - Minimum 1 year of experience, preferably in a luxury hotel setting - Post-Secondary Education or relevant qualifications in Hotel Management If you possess oral and written fluency in English and are dedicated to providing exceptional service in a luxury hospitality environment, we welcome your application for this exciting opportunity at Raffles.,