IT Help Desk Technician

IT Help Desk Technician

Key Responsibilities

• Respond to incoming support requests via phone, email, and in-person communication
• Troubleshoot and resolve hardware, software, network, and printing issues
• Assist users with various applications, including Microsoft Office Suite and custom business software
• Document all interactions and resolutions in the service desk management system
• Follow up on pending issues and maintain communication with users until resolved
• Set up and configure new hardware, including desktops, laptops, and peripherals
• Participate in IT projects, including system upgrades and deployments
• Provide orientation and training to new users on IT systems and tools
• Maintain inventory of IT equipment and assist with asset management processes
• Stay informed of new technologies and recommend improvements to existing systems and processes
  

Requirements

Requirements

• Experience: 1-3 years of experience in an IT support or technical help desk role
• Technical Skills:
• Familiarity with Windows and macOS operating systems
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Experience with common desktop applications such as Microsoft Office and Google Workspace
• Knowledge of ticketing systems and remote support tools
• Soft Skills:
• Strong communication and interpersonal skills
• Customer-centric attitude with a commitment to user satisfaction
• Ability to work effectively in a team environment and independently
• Education:
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• Certifications:
• CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certification is a plus
  

Benefits

• Competitive salary package aligned with experience
• Opportunity to lead IT operations for a fast-growing international company
• Exposure to global teams and international projects
• Ability to build and shape IT processes from the ground up
• Career growth opportunities in leadership and technical specialization
• Collaborative, high-performance culture that values innovation and results