IT Help Desk Technician

As an IT Help Desk Technician, you will be responsible for providing technical assistance on computer systems and serving as the initial point of contact for customers requiring technical support over the phone or email. Key Responsibilities: - Serve as the first contact for customers seeking technical assistance through phone or email - Utilize various diagnostic techniques to perform troubleshooting - Identify, diagnose, and resolve technical hardware and software issues - Ensure quick resolution of problems while delivering exceptional customer service - Escalate unresolved issues to higher levels of support when necessary - Offer information on IT products and services - Maintain records of reported problems and their solutions - Conduct follow-ups with customers for issue resolution - Provide feedback on processes and suggest improvements for enhancement - Manage technical documentation and service catalog related to software installation, hardware configuration, and troubleshooting - Propose enhancements to procedures Qualifications Required: - Minimum 1 year of prior experience as an IT Help Desk Technician - Bachelor's degree in IT, Computer Science, or a related field - Profound understanding of computer systems and mobile devices - Hands-on experience in diagnosing and resolving basic technical issues - Strong communication and interpersonal skills - Customer-focused approach and patience (Note: No additional details of the company were present in the job description.),