Job
Description
We’re looking for a proactive IT Generalist with 2+ years of experience to manage and support our internal technology ecosystem. From hardware and networking to software provisioning and system security, you’ll be the go-to person for keeping our people, devices, and tools running smoothly. If you're hands-on with infrastructure but also comfortable managing SaaS tools, user accounts, and software setups, this role is built for you. Key Responsibilities Set up and maintain laptops, desktops, docking stations, and peripherals for all team members across the organization. Configure and troubleshoot internal network setups, including Wi-Fi, LAN, VPN, firewalls, and basic router/switch operations. Manage IT assets and hardware inventory—from procurement to warranty tracking and documentation. Provide Tier 1 & Tier 2 support for hardware, OS, and software issues across Windows, macOS, and Linux environments. Provision and manage SaaS tools and user accounts (Google Workspace, Slack, Zoom, Notion, etc.) with clear access protocols. Monitor endpoint security, system performance, and compliance, ensuring safe and reliable operations across all devices. Document IT processes and explore automation or scripting (Bash, Python, or PowerShell) to streamline workflows. Qualifications Minimum 2 years of hands-on experience in IT support, infrastructure, or system administration. Strong understanding of hardware setup, desktop troubleshooting, and network configurations . Comfortable working across multiple operating systems (Windows, macOS, Linux). Familiar with SaaS tool management, access control , and basic security protocols. Experience in handling endpoint compliance, software patching , and performance monitoring. Bonus: Exposure to IT automation, scripting , or workflow optimization is a plus. Excellent communication skills and a proactive approach to problem-solving. Show more Show less
