Sr Customer Support Associate

Job Description

We’re looking for a strong communicator with experience in international voice and non-voice support, who can also assist with basic video monitoring. If you’re someone who handles customers with care and clarity — and can multitask across calls, emails, and camera reviews — this role is for you. Key Responsibilities Manage inbound and outbound international customer calls, emails, and chat inquiries professionally and efficiently Handle international voice process and non-voice process (email & chat) across global customers Follow SOPs for query resolution, escalation, and documentation Conduct basic video monitoring tasks — review CCTV footage, flag anomalies, and report issues to supervisors Maintain accurate records of customer interactions using CRM and ticketing systems Communicate clearly and empathetically with customers, maintaining a positive tone at all times Identify service gaps or operational issues and report them promptly to the team lead  Qualifications 1–3 years of hands-on experience in international BPO, international customer support, or international voice & non-voice process roles Excellent verbal and written communication skills in English Strong background in handling voice calls, email support, and chat support Basic knowledge or experience with video monitoring systems Good understanding of customer service standards, problem-solving, and escalation procedures Calm and professional demeanor under pressure, with a strong customer-first mindset Minimum education: Graduate preferred, or 12th Pass with relevant international customer support experience