IT Executive / IT Support

Job Summary:

Key Responsibilities:

System & Network Support:

• Install, configure, and maintain computer hardware, software, networks, printers, and other IT equipment
• Monitor and maintain the organization s network infrastructure, internet connectivity, and firewalls
• Troubleshoot issues related to LAN/WAN, Wi-Fi, VPN, and IP configurations

User Support:

• Provide technical support to employees and resolve IT-related issues in a timely manner
• Maintain user accounts, passwords, email setups, and system access controls
• Train staff on software tools, IT security, and best practices

Data Management & Security:

• Perform regular data backups and system recovery procedures
• Monitor antivirus software, firewalls, and ensure cybersecurity best practices
• Assist in managing access rights and data protection compliance

Hardware & Software Maintenance:

• Maintain asset inventory of IT equipment (laptops, desktops, servers, etc.)
• Install and update licensed software applications
• Coordinate with vendors for AMC (Annual Maintenance Contracts), repairs, and IT procurement

IT Documentation & Reporting:

• Maintain records of IT issues, resolutions, and preventive maintenance logs
• Prepare reports on system performance, downtime, and support activities
• Recommend system upgrades or improvements based on usage and performance

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in IT support, networking, or system administration
• Knowledge of Windows/Linux OS, Microsoft Office, and basic server management
• Familiarity with networking concepts (TCP/IP, DNS, DHCP), routers, and switches
• Good communication, problem-solving, and time-management skills

Preferred Skills:

• Experience with ERP, CRM, or other enterprise software systems
• Knowledge of cloud platforms (e.g., Google Workspace, Microsoft 365, AWS)
• Understanding of ITIL processes and cybersecurity protocols
• Ability to work independently and handle emergencies efficiently