IT cum Office Admin Coordinator

KEY RESPONSIBILITIES:

• IT Support & Infrastructure Management:

1. Manage user onboarding/offboarding including email, VPN, access rights, and device handover.
2. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed).
3. Maintain and regularly update asset inventory, software licenses, and AMC schedules.
4. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained.
5. Liaise with external vendors for IT procurement, AMC, and system upgrades.
6. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime.
7. Maintain and improve IT policies and documentation for internal processes.
8. Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka.

• Office Admin Management:

1. Manage domestic and international travel bookings (flights, cabs, hotels) for employees and guests.
2. Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables.
3. Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance.
4. Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters.
5. Assist in organizing office events and other employee engagement activities.
6. Manage courier services, incoming mail, and visitor coordination.
7. Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance

KEY REQUIREMENTS:

1. Bachelor's degree in IT/Computer Science or a related field.

2. Strong working knowledge of:

• Windows & Mac environments
• Google Workspace / Microsoft 365
• Networking fundamentals (LAN/WAN, VPN, firewalls)
• Hardware troubleshooting & endpoint security tools

3. Effective communication and people skills.

4. Excellent organizational and multitasking ability.

5. Detail-oriented with a proactive approach to problem-solving.

6. Ability to work with multiple vendors and internal stakeholders.

7. Willingness to work & manage both IT & Office Admin responsibilities.