It Service Desk Engineer

1 - 3 years

2 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Hardware: Troubleshooting common hardware issues

Software: Experience with troubleshooting and installing common software applications (e.g., Microsoft Office, email clients, antivirus software).

Ticketing Systems: Experience with ServiceNow or similar ITSM tools

Remote Support Tools: Proficient in using remote support tools.

Role Overview

Provide first-level technical support to end-users, via chat, email, phone, and other channels.

Troubleshoot and resolve hardware, software, and network issues.

Escalate complex issues as needed.

Document issues and resolutions.

Maintain high customer satisfaction through effective communication and timely resolution.

Education & Experience

Education: Diploma or degree in IT, Computer Science, or related field.

Experience: Minimum 2 years in an IT ServiceDesk/helpdesk role.

Soft Skills

Communication: Excellent verbal and written skills.

Problem-Solving: Strong analytical abilities.

Customer Service: Patient and professional approach.

General Skills

Technical Aptitude: Basic understanding of IT systems.

Attention to Detail: Ensure accurate issue resolution and documentation.

Documentation: Proficient in documenting issues and resolutions.

Technical Skills

Operating Systems: In depth knowledge of Windows, macOS, and mobile OS (iOS, Android).

Networking: Understanding of TCP/IP, DNS, DHCP, and VPN.

Send CV'S :

8828270458

sukhada.tawde@allieddigital.net

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Allied Digital

Information Technology and Services

Bengaluru

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