Posted:-1 days ago|
Platform:
Work from Office
Full Time
Hardware: Troubleshooting common hardware issues
Software: Experience with troubleshooting and installing common software applications (e.g., Microsoft Office, email clients, antivirus software).
Ticketing Systems: Experience with ServiceNow or similar ITSM tools
Remote Support Tools: Proficient in using remote support tools.
Provide first-level technical support to end-users, via chat, email, phone, and other channels.
Troubleshoot and resolve hardware, software, and network issues.
Escalate complex issues as needed.
Document issues and resolutions.
Maintain high customer satisfaction through effective communication and timely resolution.
Education: Diploma or degree in IT, Computer Science, or related field.
Experience: Minimum 2 years in an IT ServiceDesk/helpdesk role.
Communication: Excellent verbal and written skills.
Problem-Solving: Strong analytical abilities.
Customer Service: Patient and professional approach.
Technical Aptitude: Basic understanding of IT systems.
Attention to Detail: Ensure accurate issue resolution and documentation.
Documentation: Proficient in documenting issues and resolutions.
Operating Systems: In depth knowledge of Windows, macOS, and mobile OS (iOS, Android).
Networking: Understanding of TCP/IP, DNS, DHCP, and VPN.
8828270458
sukhada.tawde@allieddigital.net
Allied Digital
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