Posted:4 days ago|
Platform:
Work from Office
Full Time
IT Service Desk Executive provides first-line technical support to end-users, resolving hardware & software / application issues, and ensuring efficient operation of IT systems.
This role involves troubleshooting, documenting incidents, and escalating complex problems to seniors for support.Core Responsibilities include are: Respond to user inquiries via phone, email, and ticketing system.Log and track incidents and service requests in the ticketing system.Diagnose and resolve technical issues related to desktops, laptops, printers, software applications, and network connectivity.Provide timely and accurate solutions to end-user problems.Escalate complex issues to senior IT staff.Document troubleshooting steps and solutions in the knowledge base.Assist with the setup and configuration of new hardware and software for on-boarding / system changes etc.Maintain a 4/5 Star (*) level of customer service and satisfaction.Build knowledge & competence to support of applications used at Sumadhura
Requirements
Proven experience in an IT service desk or help desk role for at least one year.
Strong knowledge of Windows operating systems, and basic networking concepts.Good knowledge on Microsoft Office Suite / Google WorkspaceVery Good / Excellent troubleshooting and problem-solving skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.Be willing to work on Weekends (through Shift System)
Sumadhura Infracon
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