Responsibilities: - Design, develop, and maintain Java-based microservices and applications focusing on observability and telemetry. - Implement best practices for instrumenting, collecting, analysing, and visualizing telemetry data (metrics, logs, traces) to monitor and troubleshoot system behaviour and performance. - Collaborate with cross-functional teams to integrate observability solutions into the software development lifecycle, including CI/CD pipelines and automated testing frameworks. - Drive improvements in system reliability, scalability, and performance through data-driven insights and continuous feedback loops. - Stay up-to-date with emerging technologies and industry trends in observability, telemetry, and distributed systems to ensure our systems remain at the forefront of innovation. - Mentor junior developers and provide technical guidance and expertise in observability and telemetry practices. Requirements: - Bachelor's or master’s degree in computer science, engineering, or related field. - 10+ years of professional experience in software development with a strong focus on Java programming. - Solid understanding of microservices architecture, containerization (Docker, Kubernetes), and cloud-native technologies (AWS, Azure, GCP). - Proficiency in designing and implementing scalable, high-performance, and fault-tolerant systems. - Strong analytical and problem-solving skills with a passion for troubleshooting complex issues. - Excellent communication and collaboration skills with the ability to work effectively in a fastpaced, agile environment. - Experience with Agile methodologies and DevOps practices is a plus Show more Show less

Role : Responsible for planning, designing and implementing technical architectural and engineering DevOps solutions for AWS hosted products along with managing infrastructure (including its security) effectively What will your job look like? Design, architect, and deliver DevOps solutions with high quality & on-time Design, Deployment and Operation of web-based solutions and support tools, enabling development team for one click deployment Adhere to infrastructure/platform security and security audits/compliances & address the observations quickly Monitor infrastructure including proactive capacity & cost management and replication strategies Implement AWS automation through scripting (code as infrastructure) Design and work on proof of concepts that can be demonstrated to the customer Stay updated on cloud services, and contribute towards capability, competency building for team. Establish cloud best practices and review code You will apply cost-effective design guidelines within the technical solution to meet business requirements Become customers trusted technical advisor and subject-matter expert All you need is: 10+ years of experience with minimum 5 years of experience as Senior/Lead in designing or orchestrating cloud based web solutions on any of cloud – AWS (preferred), Azure, Google Cloud or IBM Good hands-on experience on Infra Security and Application Security Expertise on any of the scripting languages (Python, Bash, Groovy, JavaScript, Shell etc) Cluster management using EKS-EC2, Fargate or any other equivalent tools Expertise on the full stack tools used to deploy and manage web applications; CD/CI with Git and Jenkins (or equivalent solutions) Expertise on hosting and managing micro-services with clarity on IAAS and PAAS concepts Experience on Automating and orchestrating infrastructure Experience on container orchestration tools like ECS, Nomad, Kubernetes Experience in Serverless deployments, containerization(Docker), gateways, routes, networks, load balancing, auto scaling Experience in monitoring and analyzing system logs and RCA for site reliability and performance Experience of working in an agile distributed environment Excellent critical thinking and problem solving skills High motivation, good work ethic and maturity Strong collaboration skills for managing prospective clients as well as technical team Excellent oral and written communication skills Nice to have skills High-level understanding of networking standard protocols HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting, VPC and Load Balancing etc Linux System Administration experience Show more Show less

Requirements: • Should possess 9-20 years of development experience, primarily in building products for large enterprises. • Strong Experience in Spring boot, Kafka, RabbitMQ, Postgres, & MongoDB • Expertise with Data Structures and Algorithms (solving DSA problems). • Expertise with Spring, Springboot and Microservices. • Expertise on Database preferably on Oracle, SQL Server or PostgreSQL. • Expertise with event driven architecture concepts and asynchronous messaging, especially with Kafka. • Exceptional problem-solving skills. You should be able to solve problems pertaining to data structures, object modelling, system design and even architecture based on your experience. • Must have experience of working with at least one cloud, preferably AWS. • Good exposure to Elasticsearch would be good to have. • Hands-on experience in building concurrent and/or parallelized, highly performant scalable applications. • Proven ability to root cause complex issues in scalable deployments. • Working experience on SOA and TDD is an added advantage. • Should possess excellent communication skills.

About The Job We are seeking a highly skilled Senior QA Automation Engineer to lead our automation testing efforts. In this role, you will be responsible for developing and executing automated test scripts, designing robust test frameworks, and ensuring the highest quality of our software applications. You will collaborate with cross-functional teams to enhance automation infrastructure and drive best practices in test automation. Key Responsibilities Develop and execute automated test scripts for UI and API testing. Design, implement, and maintain automation frameworks using Java or C#. Develop Behavior-Driven Development (BDD) frameworks from scratch using tools like Cucumber or SpecFlow. Automate API testing using Rest Assured. Design and implement test strategies, test plans, and test cases to ensure software quality. Conduct performance testing using JMeter. Utilize Git and Jenkins for version control and continuous integration/continuous deployment (CI/CD). Ensure best coding practices for reusability, scalability, and maintainability in test automation. Collaborate with stakeholders to identify and prioritize testing requirements. Monitor, analyze, and report test automation results. Work in an Agile environment, participating in Scrum ceremonies. Continuously improve automation infrastructure and explore new tools and techniques. Required Qualifications 6+ years of experience in QA Automation with a strong focus on UI and API automation. Expertise in automation frameworks using Java or C#. Experience developing BDD frameworks such as Cucumber or SpecFlow. Hands-on experience with API automation using Rest Assured. Strong knowledge of test strategy, planning, and execution. Experience with performance testing using JMeter. Proficiency with Git, Jenkins, and CI/CD pipelines. Understanding of best practices for software development, including code reusability, scalability, and maintainability. Ability to collaborate with stakeholders and work in an Agile environment. Preferred Qualifications Experience in Robotic Process Automation (RPA) frameworks. Knowledge of Enterprise Resource Planning (ERP) systems. (ref:hirist.tech) Show more Show less

Role Responsible for planning, designing and implementing technical architectural and engineering DevOps solutions for AWS hosted products along with managing infrastructure (including its security) effectively. What will your job look like ? Design, architect, and deliver DevOps solutions with high quality & on-time. Design, Deployment and Operation of web-based solutions and support tools, enabling development team for one click deployment. Adhere to infrastructure/platform security and security audits/compliances & address the observations quickly. Monitor infrastructure including proactive capacity & cost management and replication strategies. Implement AWS automation through scripting (code as infrastructure). Design and work on proof of concepts that can be demonstrated to the customer. Stay updated on cloud services, and contribute towards capability, competency building for team. Establish cloud best practices and review code. You will apply cost-effective design guidelines within the technical solution to meet business requirements. Become customers trusted technical advisor and subject-matter expert. All You Need Is 10+ years of experience with minimum 5 years of experience as Senior/Lead in designing or orchestrating cloud based web solutions on any of cloud - AWS (preferred), Azure, Google Cloud or IBM. Good hands-on experience on Infra Security and Application Security. Expertise on any of the scripting languages (Python, Bash, Groovy, JavaScript, Shell etc). Cluster management using EKS-EC2, Fargate or any other equivalent tools. Expertise on the full stack tools used to deploy and manage web applications; CD/CI with Git and Jenkins (or equivalent solutions). Expertise on hosting and managing micro-services with clarity on IAAS and PAAS concepts. Experience on Automating and orchestrating infrastructure. Experience on container orchestration tools like ECS, Nomad, Kubernetes. Experience in Serverless deployments, containerization(Docker), gateways, routes, networks, load balancing, auto scaling. Experience in monitoring and analyzing system logs and RCA for site reliability and performance. Experience of working in an agile distributed environment. Excellent critical thinking and problem solving skills. High motivation, good work ethic and maturity. Strong collaboration skills for managing prospective clients as well as technical team. Excellent oral and written communication skills. Nice To Have Skills High-level understanding of networking standard protocols HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting, VPC and Load Balancing etc. Linux System Administration experience. (ref:hirist.tech) Show more Show less

Responsibilities: - Design, develop, and maintain Java-based microservices and applications focusing on observability and telemetry. - Implement best practices for instrumenting, collecting, analysing, and visualizing telemetry data (metrics, logs, traces) to monitor and troubleshoot system behaviour and performance. - Collaborate with cross-functional teams to integrate observability solutions into the software development lifecycle, including CI/CD pipelines and automated testing frameworks. - Drive improvements in system reliability, scalability, and performance through data-driven insights and continuous feedback loops. - Stay up-to-date with emerging technologies and industry trends in observability, telemetry, and distributed systems to ensure our systems remain at the forefront of innovation. - Mentor junior developers and provide technical guidance and expertise in observability and telemetry practices. Requirements: - Bachelor's or master’s degree in computer science, engineering, or related field. - 10+ years of professional experience in software development with a strong focus on Java programming. - Solid understanding of microservices architecture, containerization (Docker, Kubernetes), and cloud-native technologies (AWS, Azure, GCP). - Proficiency in designing and implementing scalable, high-performance, and fault-tolerant systems. - Strong analytical and problem-solving skills with a passion for troubleshooting complex issues. - Excellent communication and collaboration skills with the ability to work effectively in a fastpaced, agile environment. - Experience with Agile methodologies and DevOps practices is a plus

Senior Software Engineer - Job Description We are seeking a Senior Software Engineer to redesign and evolve an enterprise platform that processes data at a very high scale. This role involves writing backend business logic, building backend features, system design/redesign, cloud deployment, and developing CI/CD pipelines. The ideal candidate will engage and collaborate directly with client stakeholders and development teams across multiple geographies. Strong expertise in the platform's technology ecosystem is required, including Java, Spring, Spring Boot, Microservices, Event-Driven Architecture, Kafka, AWS, RabbitMQ, and PostgreSQL. Knowledge of Elasticsearch or Grafana is a plus. This is a highly exciting product engineering opportunity for seasoned software engineers who thrive on working with high-scale, event-driven, multi-tenant, multi-cloud, distributed systems. Responsibilities Be technically hands-on, involved in analysis, design, and implementation of deliverables. Take full ownership of assigned features in the product. Discuss and elaborate on functional and non-functional requirements with Product Management. Develop solution approaches and designs with the team, and get them reviewed by stakeholders before implementation. Generate artifacts such as functional specifications and detailed designs for owned/assigned features. Implement complex features with high quality and follow the TDD process. Communicate risks and progress in a timely manner to the reporting supervisor. Mentor other team members. Support delivered features by debugging and creating RCA for production issues, working towards short-term and long-term fixes. Requirements 7-10 years of development experience, primarily in building products for large enterprises. Expertise in Java programming (collections framework, multi-threading, OOP), preferably with recent Java versions. Proficiency in Data Structures and Algorithms. Expertise in Spring, Spring Boot, and Microservices. Expertise in databases, preferably Oracle, SQL Server, or PostgreSQL. Strong understanding of event-driven architecture and asynchronous messaging, particularly with Kafka. Exceptional problem-solving skills, with the ability to solve problems related to data structures, object modeling, system design, and architecture. Experience working with at least one cloud platform, preferably AWS. Exposure to Elasticsearch is a plus. Hands-on experience in building concurrent and/or parallelized, highly performant scalable applications. Proven ability to identify root causes of complex issues in scalable deployments. Working experience in SOA and TDD is an advantage. Excellent communication skills. Must-Have Skill-set Strong Computer Science fundamentals with 5-10 years of experience. Experience in Cloud Native Application Development, preferably AWS. Strong experience with Spring Boot, Kafka, RabbitMQ, and PostgreSQL. Experience in Reactive Programming (Spring Mono/Flux, Micronaut, Vert.x, etc.). Exposure to event-driven architecture with Big Data. Intermediate to advanced knowledge of Core Java. Excellent communication skills for stakeholder management and cross-team collaboration.

Job Description Summary: • Senior software engineer to redesign and evolve an enterprise platform which processes a VERY HIGH SCALE of data. • Responsible for writing backend business logic, building backend features, system design redesign, cloud deployment, as well as building CI/CD pipelines for this platform. • Ability to engage and work directly with the client stakeholders as well as development teams located across multiple geographies. • Strong expertise with the technology ecosystem of this platform - Java, Spring, Springboot, Microservices, Event Driven Architecture, Kafka, AWS, RabbitMQ, Postgres and exceptional problem-solving skills • Knowledge of Elasticsearch or Grafana is good to have. • We believe this is one of the most exciting product engineering opportunities for seasoned software engineers; especially those who want to work with high scale, event driven, multitenant, multi-cloud, distributed systems. Responsibilities: • Technically hands-on (Analysis, Design & Implementation) working on deliverables as required. • Complete ownership of features assigned to work on in the product. • Discuss and elaborate functional and non-functional requirements with Product Management • Work on a solution approach and design with the team, get it reviewed by stakeholders before implementation. • Generate artefacts such as functional spec and detailed design for the features owned/assigned. • Implement complex features with high quality & follow TDD process. • Communicate risks and progress in a timely manner to reporting supervisor. • Mentoring other team members • Support the features delivered by debugging and creating RCA for production issues and subsequently work towards short term and long-term fix. Requirements: • Should possess 5+ years of development experience, primarily in building products for large enterprises. • Expertise with Java programming (collections framework, multi-threading, OOPS) preferably with the recent versions of Java. • Expertise with Data Structures and Algorithms (solving DSA problems). • Expertise with Spring, Springboot and Microservices, MongoDB, Observability • Expertise on Database preferably on Oracle, SQL Server or PostgresSQL. • Expertise with event driven architecture concepts and asynchronous messaging, especially with Kafka. • Exceptional problem-solving skills. You should be able to solve problems pertaining to data structures, object modelling, system design and even architecture based on your experience. • Must have experience of working with at least one cloud, preferably AWS. • Good exposure to Elasticsearch would be good to have. • Hands-on experience in building concurrent and/or parallelized, highly performant scalable applications. • Proven ability to root cause complex issues in scalable deployments. • Working experience on SOA and TDD is an added advantage. • Should possess excellent communication skills. Must-Have Skill-set • Strong Computer Science Fundamentals with 5-10 years of experience • Exposure to Cloud Native Application Development preferably AWS • Strong Experience in Springboot, Kafka, RabbitMQ, Postgres • Experience in Reactive Programming (Spring Mono/Flux, Micronaut, Vertex any of them) • Exposure to event-driven architecture with Big Data • Intermediate/Advanced Knowledge of Core Java • Excellent communication skills for Stakeholder Management and cross team collaboration

Key Responsibilities: Travel Desk Management: Handle domestic and international travel bookings, hotel arrangements, and local transportation for employees and leadership. Pantry & Office Management: Oversee pantry operations, ensure inventory is well stocked, and maintain overall office cleanliness and functionality. Facility & Vendor Management: Coordinate with facility teams and external vendors for maintenance, utilities, AMC, security, housekeeping, and office supplies. Staff Supervision: Manage support staff to ensure smooth daily operations. Petty Cash Handling: Maintain petty cash records, ensure timely reimbursements, and reconcile expenses with accuracy. Employer Branding Goodies Management: Coordinate procurement, storage, and dispatch of employee welcome kits, goodies, and other branding merchandise. Administrative Support: Assist in preparing reports, maintaining administrative records, and supporting events/logistics as required. Must Have Skills: Good communication and interpersonal skills. Proficient in MS Excel, PowerPoint, and basic reporting. Excellent organizational and multitasking ability. Detail-oriented with a proactive approach to problem-solving. Ability to work with multiple vendors and internal stakeholders. Nice to have Skils: Experience in managing IT assets (allocation, tracking, coordination with IT team/vendors) Exposure to basic troubleshooting or coordination with internal IT support Prior experience working in a startup or fast-paced environment

Job Description Summary : Senior software engineer to redesign and evolve an enterprise platform which processes a VERY HIGH SCALE of data. Responsible for writing backend business logic, building backend features, system design redesign, cloud deployment, as well as building CI/CD pipelines for this platform. Ability to engage and work directly with the client stakeholders as well as development teams located across multiple geographies. Strong expertise with the technology ecosystem of this platform Java, Spring, Springboot, Microservices, Event Driven Architecture, Kafka, AWS, RabbitMQ, Postgres and exceptional problem-solving skills. Knowledge of Elasticsearch or Grafana is good to have. We believe this is one of the most exciting product engineering opportunities for seasoned software engineers; especially those who want to work with high scale, event driven, multitenant, multi-cloud, distributed systems. Responsibilities Technically hands-on (Analysis, Design & Implementation) working on deliverables as required. Complete ownership of features assigned to work on in the product. Discuss and elaborate functional and non-functional requirements with Product Management. Work on a solution approach and design with the team, get it reviewed by stakeholders before implementation. Generate artefacts such as functional spec and detailed design for the features owned/assigned. Implement complex features with high quality & follow TDD process. Communicate risks and progress in a timely manner to reporting supervisor. Mentoring other team members. Support the features delivered by debugging and creating RCA for production issues and subsequently work towards short term and long-term fix. Requirements Should possess 5+ years of development experience, primarily in building products for large enterprises. Expertise with Java programming (collections framework, multi-threading, OOPS) preferably with the recent versions of Java. Expertise with Data Structures and Algorithms (solving DSA problems). Expertise with Spring, Springboot and Microservices, MongoDB, Observability. Expertise on Database preferably on Oracle, SQL Server or PostgresSQL. Expertise with event driven architecture concepts and asynchronous messaging, especially with Kafka. Exceptional problem-solving skills. You should be able to solve problems pertaining to data structures, object modelling, system design and even architecture based on your experience. Must have experience of working with at least one cloud, preferably AWS. Good exposure to Elasticsearch would be good to have. Hands-on experience in building concurrent and/or parallelized, highly performant scalable applications. Proven ability to root cause complex issues in scalable deployments. Working experience on SOA and TDD is an added advantage. Should possess excellent communication skills. Must-Have Skill-set Strong Computer Science Fundamentals with 5-10 years of experience. Exposure to Cloud Native Application Development preferably AWS. Strong Experience in Springboot, Kafka, RabbitMQ, Postgres. Experience in Reactive Programming (Spring Mono/Flux, Micronaut, Vertex any of them). Exposure to event-driven architecture with Big Data. Intermediate/Advanced Knowledge of Core Java. Excellent communication skills for Stakeholder Management and cross team collaboration. (ref:hirist.tech)

Job Description Summary: Senior software engineer to redesign and evolve an enterprise platform which processes a VERY HIGH SCALE of data. Responsible for writing backend business logic, building backend features, system design redesign, cloud deployment, as well as building CI/CD pipelines for this platform. Ability to engage and work directly with the client stakeholders as well as development teams located across multiple geographies. Strong expertise with the technology ecosystem of this platform - Java, Spring, Springboot, Microservices, Event Driven Architecture, Kafka, AWS, RabbitMQ, Postgres and exceptional problem-solving skills Knowledge of Elasticsearch or Grafana is good to have. We believe this is one of the most exciting product engineering opportunities for seasoned software engineers; especially those who want to work with high scale, event driven, multitenant, multi-cloud, distributed systems. Role & responsibilities Technically hands-on (Analysis, Design & Implementation) working on deliverables as required. Complete ownership of features assigned to work on in the product. Discuss and elaborate functional and non-functional requirements with Product Management Work on a solution approach and design with the team, get it reviewed by stakeholders before implementation. Generate artefacts such as functional spec and detailed design for the features owned/assigned. Implement complex features with high quality & follow TDD process. Communicate risks and progress in a timely manner to reporting supervisor. Mentoring other team members Support the features delivered by debugging and creating RCA for production issues and subsequently work towards short term and long-term fix. Preferred candidate profile Should possess 3-10 years of development experience, primarily in building products for large enterprises. Expertise with Java programming (collections framework, multi-threading, OOPS) preferably with the recent versions of Java. Expertise with Data Structures and Algorithms (solving DSA problems). Expertise with Spring, Springboot and Microservices. Expertise on Database preferably on Oracle, SQL Server or PostgresSQL. Expertise with event driven architecture concepts and asynchronous messaging, especially with Kafka. Exceptional problem-solving skills. You should be able to solve problems pertaining to data structures, object modelling, system design and even architecture based on your experience. Must have experience of working with at least one cloud, preferably AWS. Good exposure to Elasticsearch would be good to have. Hands-on experience in building concurrent and/or parallelized, highly performant scalable applications. Proven ability to root cause complex issues in scalable deployments. Working experience on SOA and TDD is an added advantage. Should possess excellent communication skills.

Job Title: Senior Performance Engineer Experience: 8+ years Location: Pune Key Responsibilities: • Design and develop automated suites/tools, Identify performance bottlenecks in design and implementation and be involved in deployment, troubleshooting/analysis, and preparing performance engineering reports • Work within the Agile framework executing performance tasks along with the sprint team • Interact and co-ordinate between different stakeholders in Engineering/Architect/PO/Doc functions • Prioritize the tasks and communicate to all stakeholders. Adopt, enable, and ensure timely decision-making across the stakeholders Desired Skills & Experience : • Professional degree (Bachelor's / Master's) in engineering with a consistent academic record • Professional hands-on experience of 5 to 8 years in Performance • Engineering activities and developing performance tools Must have skills : • Good knowledge of JAVA, JMeter, Python • Good knowledge of Database and DB queries in Postgress & MongoDB • Good knowledge of performance monitoring tools like Newrelic, Datadog, Grafana • Good knowledge of performance profiling tools like Yourkit, JProfiler, JVisual VM • Exposure to Virtualization, K8, AWS, Azure and Unix flavors • Exposure to microservices benchmarking and horizontal scalability • Confident in complex determinate analysis, managing trade-offs between technical benefits, risk and efficiency • Very strong communicator, critical thinking, and natural in articulating complex technical topics and ideas to technical and non-technical stakeholders • Demonstrated success in providing clarity and delivering the sprint goals during ambiguities Nice to have skills : • Exposure to working in auto-scaling, and redundant technologies is a huge plus • Familiar with Message Queues like Kafka, large Storage Systems like S3, and NoSQL DBs is a plus

Requirements: • Should possess 10+ years of development experience, primarily in building products for large enterprises. • Strong Experience in Spring boot, Kafka, RabbitMQ, Postgres, & MongoDB • Expertise with Data Structures and Algorithms (solving DSA problems). • Expertise with Spring, Springboot and Microservices. • Expertise on Database preferably on Oracle, SQL Server or PostgreSQL. • Expertise with event driven architecture concepts and asynchronous messaging, especially with Kafka. • Exceptional problem-solving skills. You should be able to solve problems pertaining to data structures, object modelling, system design and even architecture based on your experience. • Must have experience of working with at least one cloud, preferably AWS. • Good exposure to Elasticsearch would be good to have. • Hands-on experience in building concurrent and/or parallelized, highly performant scalable applications. • Proven ability to root cause complex issues in scalable deployments. • Working experience on SOA and TDD is an added advantage. • Should possess excellent communication skills.

As a Technical Product Manager (TPM) for our internal Observability & Insights Platform, you will be responsible for defining the product strategy, owning discovery and delivery, and ensuring our engineers and stakeholders across 350+ services can build, debug, and operate confidently. You will own and evolve a platform that includes logging (ELK stack), metrics (Prometheus, Grafana, Thanos), tracing (Jaeger), structured audit logs, and SIEM integrations, while competing with high-cost solutions like Datadog and Honeycomb. Your impact will be both technical and strategic, improving developer experience, reducing operational noise, and driving platform efficiency and cost visibility. 🎯 Key Deliverables (Quarterly Outcomes): •Successfully manage and deliver initiatives from the Observability Roadmap / Job Jar, tracked via RAG status and Jira epics. •Complete structured discoveries for upcoming capabilities (e.g., SIEM exporter, SDK adoption, trace sampling). •Design and roll out scorecards (in Port) to measure observability maturity across teams. •Ensure feature parity and stakeholder migration in cost-saving initiatives (e.g., Datadog → Prometheus). •Track and report platform usage, reliability, and cost metrics aligned to business outcomes. •Drive feature documentation, adoption plans, and enablement sessions across engineering. 🔧 Jobs to Be Done: •Define and evolve the observability product roadmap (Logs, Metrics, Traces, SDK, Dashboards, SIEM). •Lead dual-track agile product discovery for upcoming initiatives — gather context, define problem, validate feasibility. •Partner with engineering managers to break down initiatives into quarterly deliverables, epics, and sprint-level execution. •Maintain the Observability Job Jar and present RAG status every 2 weeks with confidence backed by Jira hygiene. •Define and track metrics to measure success of every platform capability (SLOs, cost savings, adoption %, etc). •Work closely with FinOps, Security, and Platform teams to ensure observability aligns with cost, compliance, and operational goals. •Champion the adoption of SDKs, scorecards, and dashboards via enablement, documentation, and evangelism. 🤝 Ways of Working: •Work in dual-track agile: Discover next quarter’s priorities while delivering this quarter’s committed outcomes. •Maintain a GPS PRD (Product Requirements Doc) for each major initiative: What problem are we solving? Why now? How do we measure value? •Collaborate deeply with engineers in backlog grooming, planning, demos, and retrospectives. •Follow RAG-based reporting with stakeholders: escalate risks early, present mitigation paths clearly. •Operate with full visibility in Jira (Initiative → Epics → Stories → Subtasks), driving delivery rhythm across sprints. •Use quarterly Job Jar reviews to recalibrate product priorities, staffing needs, and stakeholder alignment. ✅ You Should Have: •10+ years of product management experience, ideally in platform/infrastructure products. •Proven success managing internal developer platforms or observability tooling. •Experience launching or migrating enterprise-scale telemetry stacks (e.g., Datadog → Prometheus/Grafana, Honeycomb → Jaeger). •Ability to break down complex engineering requirements into structured product plans with measurable outcomes. •Strong technical grounding in cloud-native environments (EKS, Kafka, Elasticsearch, etc). •Excellent documentation and storytelling skills — especially to influence engineers and non-technical stakeholders. 📈 Success Metrics: •% of services adopting OTel SDK with structured logging •% reduction in Datadog/Honeycomb usage & cost post migration •Uptime & latency of observability pipelines (Jaeger, ELK, Prometheus) •Scorecard improvement across teams (Bronze → Silver → Gold) •Number of issues detected/resolved using the new observability stack •Time to incident triage with new tracing/logging capabilities

IT Support & Infrastructure Management: Manage user onboarding/offboarding including email, VPN, access rights, and device handover. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed). Maintain and regularly update asset inventory, software licenses, and AMC schedules. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained. Liaise with external vendors for IT procurement, AMC, and system upgrades. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime. Maintain and improve IT policies and documentation for internal processes. Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka. Office Admin Management: Manage domestic and international travel bookings (flights, trains, cabs, hotels) for employees and guests. Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables. Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance. Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters. Assist in organizing office events and other employee engagement activities. Manage courier services, incoming mail, and visitor coordination. Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance. Key Requirements: Bachelor's degree in IT/Computer Science or a related field. Strong working knowledge of: Windows & Mac environments Google Workspace / Microsoft 365 Networking fundamentals (LAN/WAN, VPN, firewalls) Hardware troubleshooting & endpoint security tools Effective communication and people skills. Excellent organizational and multitasking ability. Detail-oriented with a proactive approach to problem-solving. Ability to work with multiple vendors and internal stakeholders. Willingness to work & manage both IT & Office Admin responsibilities.